ch15

Question 1

Baby boomers

Answer 1

tend to enjoy setting and achieving shared goals, value loyalty to the organization, and balance work with caring for children and aging parents.

Question 2

Generation X

Answer 2

typically value autonomy, independence, and immediate results.

Question 3

Millenial Generation-

Answer 3

are team oriented, technologically savvy, and extremely effective with multitasking.

Question 4

What is Motivation?

Answer 4

the act of inspiring others to move toward goal directed action.

Question 5

What are the intrinsic

Answer 5

from sources internal to a person such as; pride in ones work, strong work ethic, or a need to contribute to an organization or society.

Question 6

extrinsic factors of motivation?

Answer 6

sources external to person such as; salary, bonuses, honors, awards, and management threats

Question 7

What are the qualities of good Praise?

Answer 7

sincere, timely, and related to specific accomplishments that contribute significantly to the success of the program

Question 8

what are the qualities of good Feedback?

Answer 8

honest, objective, constructive, specific, clear , and communicated with an emphasis on how the employee can turn a mistake into an opportunity for goal achievement.

Question 9

Why should a manager regularly communicate the mission, values, and vision of the organization to the employees?

Answer 9

it can motivate employees toward a higher level of participation

Question 10

What is team building?

Answer 10

can occur in the context of committees, staff meetings, and OT month celebration activities

Question 11

What are benefits of team building?

Answer 11

can facilitate enthusiasm, passion, and drive toward the achievement of the programs vision and mission

Question 12

What are qualities of good employee rewards?

Answer 12

it should be designed and implemented in consultation with employees and should reflect the values of the organization.