ch14

Question 1

What are the consequences of the manager sidestepping or avoiding conflict resolution (resulting in feelings of unresolved conflict for an employee)?

Answer 1

focus on strategically reducing or resolving conflicts that arise in the context of OT practice

Question 2

Understand the eleven strategies of conflict resolution

Answer 2

foster active communication, discuss needs using “i” statements, use authentic listening, engage in mutual problem solving, strive for a win win resolution, remain positive, control emotions, respond to the ideas not the person, aim for resolution, discuss one specific topic at a time, observe non verbal communication.