Ch11 Innovation And Change

Question 1

List for strategic types of change

Answer 1

Product and service change
Strategy and structure change
Culture change
Technology change

Question 2

Define organizational change

Answer 2

organizational change is considered the adoption of a new idea or behavior by an organization

Question 3

Define organizational innovation

Answer 3

Organizational innovation is the adoption of an idea or behavior that is new to the organization’s industry, market, or general environment.

Question 4

List five elements for successful change

Answer 4

Ideas
needs 
adoption 
implementation  
resources

Question 5

What are some internal and external forces for change?

Answer 5

Internal: leadership, bureaucratic, technological, profit margins.
External: economic(competition), political (legislation), social (cultural, ethical), global (trade barriers).

Question 6

What are the four targets of change (hint: the 4 p’s)

Answer 6

Processes
product
position
paradigm (New way of thinking)

Question 7

Describe Lewin’s three-step change model

Answer 7

Unfreeze
Move
Refreeze

Question 8

Change management 5 action steps

Answer 8

1. Diagnosis
2. Decide desired state
3. Develop and implement action plans
4. Evaluate achieved states
5. Institutionalize

Question 9

Describe the ambidextrous approach for managing change

Answer 9

The ambidextrous approach involves incorporating structures and management processes that are appropriate to both the creation and the implementation of innovation

Question 10

Describe time-based competition

Answer 10

Time-based competition is delivering products and services faster than competitors, giving companies a competitive edge.

Question 11

Describe the dual-core approach to organizational change

Answer 11

The dual core approach compares administrative changes (which pertains to the design and structure of the organization) and technical changes.