Ch10 Organizational Culture And Ethical Values Flashcards
Define culture
Culture is the set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and is taught to new members.
Much of culture is ______
Hidden
What is the difference between terminal and instrumental values?
Terminal values refer to a desirable state of existence (most important)
Instrumental values are preferable modes of behaviour that make up ones character
To identify and interpret culture requires that people make inferences based on observable artifacts. Inferences can be base on what?
Rites and ceremonies
Stories
symbols
language
Draw the cultural typology matrix
X-axis: needs of the environment
Y-axis: strategic focus
Adaptability culture - external focus flexible environmental needs
Mission culture - external focus stable environmental need
Clan culture – internal focus flexible environmental need
Bureaucratic culture internal focus stable environmental need
Describe the adaptability culture from the cultural typology matrix
The adaptability culture is characterized by strategic focus on the external environment through flexibility and change to meet customer needs.
Describe the mission culture from the cultural typology matrix
The mission culture is characterized by emphasis on a clear vision of the organization’s purpose and on the achievement of goals
Describe the clan culture from the cultural typology matrix
The clan culture has a primary focus on the involvement and participation of the organization’s members and on rapidly changing expectations from the external environment
Describe the bureaucratic culture from the cultural typology matrix
The bureaucratic culture has an internal focus and a consistency orientation for a stable environment
Define subculture
Subcultures develop to reflect the common problems, goals, and experiences that members of the same team, department or other unit share.
Culture transmission and development is done through:
Stories Ceremonies and rites Structural attributes Rewards and penalties Consistency in leaders' behaviours
What are the three basic ethical models/approaches?
Utilitarian model
Moral rights model
Justice model
Describe the utilitarian model of ethics
Choose the alternative that produces the greatest common good for the greatest number of people
Describe the moral rights model of ethics
Choose the alternative the best maintains and protects fundamental rights and privileges of the people affected.
Describe the justice model of ethics
Choose the alternative that distributes both benefits and harms among shareholders and a fair and equitable way.
