ch 9 managing groups and teams

Question 1

group

Answer 1

a collection of individuals who interact with each other such that one person’s actions have an impact on the others

Question 2

informal work groups

Answer 2

made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization

Question 3

formal work group

Answer 3

made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group

Question 4

stages of group development model

Answer 4

forming
storming
norming
performing
adjourning

Question 5

forming stage

Answer 5

group comes together for the first time

Question 6

storming phase

Answer 6

once group members feel sufficiently safe and included begin focusing less of keeping their guard up and becoming more authentic and more argumentative and explore their power and influence

Question 7

norming stage

Answer 7

we survived
more committed to each other and the group’s goal
now ready to work
more cohesive and cooperative
operating procedures and goals are defined

Question 8

performing stage

Answer 8

getting work done and paying attention to how they are doing it
group leaders move into coaching roles and help members grow in skill and leadership

Question 9

adjourning stage

Answer 9

end of the group

Question 10

punctuated-equilibrium model

Answer 10

phase 1 - purpose and direction; behavioral patterns and assumptions; fixed course of action
phase 2 - halfway point; bursts of change; changing of old patterns; new perspectives

Question 11

cohesion

Answer 11

social glue
the degree of camaraderie within the group

Question 12

fundamental factors affecting group cohesion

Answer 12

similarity
stability
size
support
satisfaction

Question 13

groupthink

Answer 13

group pressure phenomenon that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgement

Question 14

social loafing

Answer 14

the tendency of individuals to put in less effort when working in a group context

Question 15

collective efficacy

Answer 15

a group’s perception of its ability to successfully perform well

Question 16

process loss

Answer 16

any aspect of group interaction that inhibits group functioning

Question 17

team

Answer 17

a cohesive coalition of people working together to achieve mutual goals

Question 18

production tasks

Answer 18

actually making something, such as a building, product, or marketing plac

Question 19

idea-generation tasks

Answer 19

deal with creative tasks, such as brainstorming a new direction or creating a new process

Question 20

problem-solving tasks

Answer 20

coming up with plans for actions and making decisions

Question 21

task interdependence

Answer 21

the degree that team members are dependent on one another to get info, support, or materials from other team members to be effective

Question 22

pooled interdependence

Answer 22

when team members may work independently and simply combine their efforts to create the team’s output

Question 23

sequential interdependence

Answer 23

if one person’s output becomes another person’s input

Question 24

reciprocal interdependence

Answer 24

if a team works together on each phase of a project so that their best ideas would be captured at each stage

Question 25

outcome interdependence

Answer 25

rewards that an individual receives depend on the performance of others

Question 26

team roles

Answer 26

task: contractor, creator, contributor, completer, critic social: cooperator, communicator, calibrator boundary-spanning: consul, coordinator

Question 27

task force

Answer 27

a temporary team asked to address a specific issue or problem until it is resolved

Question 28

types of teams

Answer 28

task force
product-development teams
cross-functional teams
virtual teams

Question 29

product-development teams

Answer 29

temporary or ongoing team

Question 30

cross-functional teams

Answer 30

individuals from different parts of the organization staff the team, which may be temporary or long-standing in nature

Question 31

virtual teams

Answer 31

teams in which members are no located in the same physical place

Question 32

top management teams

Answer 32

appointed by the CEO and ideally reflect the skills and areas that the CEO considers vital for the company

Question 33

traditional manager-led teams

Answer 33

teams in which the manager serves as the tam leader
manager assigns work to other team members

Question 34

self-managed teams

Answer 34

manage themselves and do not report directly to a supervisor
team members select their own leader, and may take turns being the leader

Question 35

empowered teams

Answer 35

have the responsibility as well as the authority to achieve their goals
self-managed teams

Question 36

norms

Answer 36

shared expectations about how things operate within a group or team

Question 37

team contract

Answer 37

a layout to articulate and agree on established ground rules, goals, and roles to better equip to face challenges to may arise within the team

Question 38

common problems faced by teams

Answer 38

• challenges of knowing where to begin
• dominating team members
• poor performance of team members
• poorly managed team conflicts

Question 39

collectivism

Answer 39

the degree to which the society reinforces collective over individual achievement