Ch. 9 HR Flashcards
What are the process of human resource management?
- Plan human resource management
- Acquire project team
- Develop project team
- Manage project team
What is the key output of the plan HR management process?
Human resource management plan
What are the key outputs of the acquire project team process?
- Project staff assignments
- Resource calendars
- Update to project management plan
What are the key output of the develop project team process?
Team performance assessments (evaluating team effectiveness)
What is the key output of the mange project team process?
change request
What are some key responsibilities of on the project sponsor?
1- provide information regarding the initial scope of the project
2- issue the charter
3- provide the funding
4- may dictate dates
approve the final project management plan
5- approve or reject changes or authorize a change control board
6- be involved in risk management
What are some key responsibilities of the team on a project?
1- Identify requirements, constraints, and assumptions.
2- create the work breakdown structure and help with project planning
3- estimate activities
4- participate in risk management
5- complete activities
6- comply with quality and communications plans
7- recommended changes to the project
What are some key responsibilities of the stakeholders on a project?
Stakeholders may help:
- Identify requirements and constraints
- plan the project
- approve changes
- preform the risk management process
What are some key responsibilities of functional managers on a project?
- participate in planning
- approve the final project management plan
- approve the final schedule
- assists with problems related to team members performance
- manage activities that happen within their functional area
What are the key elements of a human resource management plan?
- when and how human resource requirements will be met.
- Roles and responsibilities
- project organizational charts
- staffing management plan
What is included in a staffing management plan?
- Staff acquisition plan
- resource calenders
- staff release plan
- staff training needs
- recognition and rewards
- compliance
- safty
What are some of the different types of project teams?
- Dedicated
- part time
- partnership
- virtual
What are some of the key activities involved in developing the project team?
- Holding team-building activities throughout the project
- use personnel assessment tools to lean about the team members
- obtain and provide training where needed
- establish ground rules
- give recognition and rewords
- conduct team performance assessments
What are some key activities involved in managing project team?
- use negotiation and leadership skills
- observer what is happening
- use an issue log
- keep in touch
- conduct project performance appraisals
- be a leader
- actively look for an help resolve conflicts that the members cannot resolve on their own
What is a team performance assessments?
An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team.
What are the different types of power?
- Formal (legitimate)
- Reword
- Penalty (coercive)
- Expert
- Referent
What are some of the different types of leadership and management styles?
- Directing
- Facilitating
- Coaching
- Supporting
- Automatic
- Consultative
- Consultative-Autocratic
- Consensus
- Delegating
- Bureaucratic
- Bureaucratic
- Charismatic
- Democratic
- Laissez-faire
- Analytical
- Driver
- Influencing
List the most common sources of conflict on project, in order of most to least common.
- Schedules
- Project priorities
- Resources
- Technical opinions
- Administrative procedures
- Cost
- Personality
Name some conflict resolutions techniques
- Collaborating (problem solving)
- Compromising (reconciling)
- Withdrawal (avoidance)
- Smoothing (accommodating)
- Forcing (directing)
Define collaborating
collaborating: openly discussing difference and incorporating multiple viewpoints to achieve consensus (a win-win solution)
compromising
Define compromising
Finding an outcome that brings some degree of satisfaction to all parties involved (a lose-lose solution)
Define withdrawal
postponing a decision or avoiding a problem.
Define smoothing
Emphasizing agreement rather than differences of opinion
Define forcing
Pushing one viewpoint at the expense of another (win-lose solution)
What are some of the project manager’s HR responsibilities?
- Determine needed resources
- Negotiate for optimal available resources
- Create a project team directory
- Create project-related job descriptions for team members
- Make sure roles and responsibilities are clear
- Ensure team members obtain needed training
- create recognition and reward systems
- Create HR management plan
What are project performance appraisals?
Evaluations of the performance of individual team members.
What is an issue logs?
A record that lists the project issues, their causes and impacts on the project, the persons responsible for resolving each issue, the issue status, and target resolution dates
What is Maslow’s theory about needs?
Maslow’s hierarchy of needs states people are motivated according to the following needs:
- Self-actualization
- Esteem
- Social
- Safety
- Esteem
- Physiological
What theories of management does McGregor describe?
Theory X: Managers who accept this theory believe that people need to be constantly watched and micromanaged.
Theory Y: Managers who accept this theory believe that people want to achieve and can direct their own efforts without supervision
What does Herzberg’s theory describe?
The effects of hygiene factors and motiving agents on motivations
Hygiene factors:
- Working conditions
- Salary
- personal life
- work relationships
- Security status
Motivating agents: responsibility, self-actualizations, professional growth, recognition, etc
What is McClelland’s theory of needs?
McClelland says that each person is most motivated by one of three needs:
- Achievement
- Affiliation
- Power
What are the stages of the transformation and development?
- Forming
- Storming
- Norming
- Performing
- Adjourning
What is multi-criteria decision analysis?
Using a set of criteria (such as availability, cost, experience, locations, skill set, knowledge, or training) to evaluate potential team members.
What is the “ halo effect”?
The tendency to rate people high or low on all factors bec. of a high or low rating on a specific factor (for example, the tendency to assume that a team members will be a great project manager cec. she completes all her assigned activity on time)
