ch 9

Question 1

communication

Answer 1

the process by which information is transmitted and understood between two or more people

Question 2

emotional contagion

Answer 2

the non conscious process of catching or sharing another person’s emotions by mimicking that person’s facial expressions and other non-verbal comms

Question 3

synchronicity

Answer 3

the extent to which the channel requires or allows both sender and receiver to be actively involved in the convo. (same time or diff times)

Question 4

social presence

Answer 4

extent a comm channel creates psychological closeness to others

Question 5

social acceptance

Answer 5

how well comms medium is approved and supported by the org

Question 6

media richness

Answer 6

mediums data-carrying capacity

Question 7

persuasion

Answer 7

use of facts, logical arguments and emotional appeals to change another person’s beliefs and attitudes

Question 8

information overload

Answer 8

a condition in which the volume of invormation received exceeds the person’s capacity to process it

Question 9

active listening

Answer 9

sense, evaluate, respond

Question 10

management by walking around (MBWA)

Answer 10

mgmt practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue