CH 1

Question 1

What is Organizational Behavior?

Answer 1

Study of what people think feel and do in and around organizations.

Question 2

Oragnizations

Answer 2

Groups of people wo work interdependently toward some purpose.

Question 3

3 reasons OB is important

Answer 3

1. comprehend and predict workplace events
2. Adopt more accurate personal theories
3. Influence organizational events

Question 4

Globalization

Answer 4

ec, social, and cultural connectivity with people in other parts of the world

Question 5

telecommunte

Answer 5

work from home: 37%

Question 6

Surface-level diversity

Answer 6

Observable demographic or physiological differences in people (race/gender/age/disabilities)

Question 7

deep-level diversity

Answer 7

differences in the psy. characteristics of employees (personalities, beliefs, values and attitudes)

Question 8

evidence based management

Answer 8

the practice of making decisions and taking actions based on research evidence.

Question 9

Anchors of OB knowledge

Answer 9

systematic research, multidisciplinary, contingency, multiple layers of analysis

Question 10

systematic research anchor

Answer 10

study organizations using systematic research methods

Question 11

multidisciplinary anchor

Answer 11

import knowledge from other disciplines, not just create its own

Question 12

contingency anchor

Answer 12

recognize that the effectiveness of an action may depend on the situation

Question 13

multiple levels of alalysis anchor

Answer 13

understand OB events from three levels of analysis: individual, team, organization

Question 14

organizational effectiveness

Answer 14

broad concept represented by several perspectives, including the organization’s fit with the external environment, internal subsystems configuration for high performance, emphasis on organizational learning, and ability to satisfy the needs of stakeholders.

Question 15

best measure of effectiveness

Answer 15

composite of: open systems, org learning, high-performance work practices, and stakeholders

Question 16

open systems

Answer 16

a perspective that holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs

Question 17

Organization-Environment fit

Answer 17

Adapt to the environment, influence the environment, move to a more favorable environment

Question 18

Effective Transformation process

Answer 18

effective at converting inputs to outputs (high efficiency) and adaptability and coordination

Question 19

organizational learning

Answer 19

a perspective that holds that organizational effectiveness depends on the organization’s capacity to acquire, share, use and store valuable knowledge.

Question 20

types of intellectual capital

Answer 20

Human, Structural, relationship

Question 21

Human capital

Answer 21

knowledge skills and abilities employees carry around in their heads

Question 22

structural capital

Answer 22

knowledge that remains after people leave

Question 23

relationship capital

Answer 23

relationship with customers, goodwill, brand etc

Question 24

Organizational Learning Processes

Answer 24

Acquiring Knowledge, Sharing Knowledge, Using Knowledge, Storing Knowledge

Question 25

Acquiring Knowledge

Answer 25

bringing in knowledge from the environment and from discovery.

Question 26

Sharing Knowledge

Answer 26

distributing knowledge throughout the organization (formal and informal communication/inhouse learning.

Question 27

Using Knowledge

Answer 27

know. is a comp adv ONLY WHEN IT IS USED and applied to organizational processes, autonomy helps,

Question 28

Learning Orientation

Answer 28

Beliefs and norms that support the acquisition, sharing, and use of knowledge as well as work conditions that nurture these learning processes.

Question 29

storing knowledge

Answer 29

organizational memory: employees need to know where to store and find knowledge

Question 30

high-performance work practices (HPWPs)

Answer 30

a perspective that holds that effective organizations incorporate several workplace practices that leverage the potential of human capital

Question 31

why are HPWPs good?

Answer 31

1. increase employee skills and knowledge. 2. tend to adapt better to rapidly changing environments 3. Strengthen employee bonds resulting in higher effort.

Question 32

Stakeholders

Answer 32

Individuals, groups and other entities that affect, or are affected by, the org.’s objectives and actions.

Question 33

values

Answer 33

relatively stable, evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations.

Question 34

ethics

Answer 34

the study of moral principles or values that determine weather actions are right or wrong and outcomes are good or bad.

Question 35

CSR

Answer 35

Corp. Soc. Resp. organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations.

Question 36

exhibit 1.7

Answer 36

p 25