CH 11

Question 1

Conflict

Answer 1

the process in which one party perceives that its interests are being opposed or negatively affected by another party.

Question 2

task conflict

Answer 2

a type of conflict in which people focus their discussion around the issue while showing respect for people who have other points of view.

Question 3

relationship conflict

Answer 3

a type of conflict in which people focus on characteristics of other individuals, rather than on the issues, as the source of conflict.

Question 4

win-win orientation

Answer 4

finding solutions beneficial to both parties, expanding pie

Question 5

win-lose orientation

Answer 5

I get mine… so you dont… fixed pie

Question 6

avoiding

Answer 6

smooth over conflict or avoid

Question 7

yield

Answer 7

give in completely

Question 8

compromise

Answer 8

look for middle ground and find benefits from losses

Question 9

superordinate goals

Answer 9

goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties

Question 10

buffers

Answer 10

any mech that loosesn the coupling between two or more people work units

Question 11

integrators

Answer 11

employees who coordinate the activites of work units toward completion of shared task/project

Question 12

combine jobs

Answer 12

increase enrichment and reduce task interdependence

Question 13

third-party conflict resolution

Answer 13

any attempt by a relatively neutral person to help conflicting parties resolve their differences

Question 14

negotiaiton

Answer 14

the process whereby two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence

Question 15

best alternative to a negotiated settlement (BATNA)

Answer 15

the best outcome you might achieve through some other course of action if you abandon the current negotiation