CH 3 The Interview

Question 1

Tips with Communicating

Answer 1

• Always introduce yourself and state your purpose/plan
• Question types:
  open-ended (collects more info)
  closed/direct (yes/no)
• Pay attention to nonverbal cues

Question 2

Traps with Communicating (10 traps)

Answer 2

• providing false reassurance
• giving unwanted advice
• using authority
• using avoidance language
• distancing
• using professional jargon
• using biased questions
• talking too much
• interrupting
• using “why” questions

Question 3

Communicating with Professionals

Answer 3

SBAR
S(situation) - introduce yourself, specify which patient, state concerns (what, when, why) (concise statement of the problem)
B (background) - pertinent info related to the situation
A (assessment) - personal insight of situation/what you found (what you think problem is, why you think they might be unstable, and if you think they need further treatment)
R (recommendation) - specific request/ recommendation based on information