ch. 3 Flashcards
Animism
Imagining that inanimate objects come alive and have human characteristics
Ad hoc interpreter
Using a patient’s family member, friend, or child as an interpreter for a limited English proficiency (LEP) patient
Avoidance language
The use of euphemisms to avoid reality or to hide feelings
Clarification
Examiner’s response used when the patient’s word choice is ambiguous or confusing
Closed questions
Questions that ask for specific information; elicit a short, one- or two-word answer, a “yes” or a “no” or a forced choice
Confrontation
Response in which examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement
Distancing
The use of impersonal speech to put space between the self and a threat
Elderspeak
Infantilizing and demeaning language used by a health professional when speaking to an older adult
Electronic health recording
direct computer entry of the patient health record while in the patient’s presence
Empathy
Viewing the world from the other person’s inner frame of reference while remaining yourself; recognizing and accepting the other person’s feelings without criticism
Ethnocentrism
The tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture’s lifeways
Explanation
Examiner’s statements that inform the patient; examiner shares factual and objective information
Facilitation
Examiner’s response that encourages the patient to say more, to continue with the story
Geographic privacy
Private room or space with only examiner and patient present
Interpretation
Examiner’s statement that is not based on direct observation, but is based on examiner’s inference or conclusion; it links events, makes associations, or implies cause
Interview
Meeting between examiner and patient with the goal of gathering a complete health history
Jargon
Using medical vocabulary with a patient in a exclusionary and paternalistic way
Leading question
A question that implies that one answer would be better than another
Nonverbal communication
Message conveyed through body language – posture, gestures, facial expression, eye contact, touch, and even where one places the chairs
Open-ended question
Asks for a longer narrative information; unbiased; leaves the person free to answer in any way
Reflection
Examiner response that echoes the patient’s words; repeats part of what patient has just said
Summary
Final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the health problem or need
Telegraphic speech
Speech used by age 3 or 4 in which three- or four-word sentences contain only the essential words
Verbal communication
Messages sent through spoken words, vocalizations, tone of voice
