ch. 3

Question 0

Animism

Answer 0

Imagining that inanimate objects come alive and have human characteristics

Question 1

Ad hoc interpreter

Answer 1

Using a patient’s family member, friend, or child as an interpreter for a limited English proficiency (LEP) patient

Question 2

Avoidance language

Answer 2

The use of euphemisms to avoid reality or to hide feelings

Question 3

Clarification

Answer 3

Examiner’s response used when the patient’s word choice is ambiguous or confusing

Question 4

Closed questions

Answer 4

Questions that ask for specific information; elicit a short, one- or two-word answer, a “yes” or a “no” or a forced choice

Question 5

Confrontation

Answer 5

Response in which examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement

Question 6

Distancing

Answer 6

The use of impersonal speech to put space between the self and a threat

Question 7

Elderspeak

Answer 7

Infantilizing and demeaning language used by a health professional when speaking to an older adult

Question 8

Electronic health recording

Answer 8

direct computer entry of the patient health record while in the patient’s presence

Question 9

Empathy

Answer 9

Viewing the world from the other person’s inner frame of reference while remaining yourself; recognizing and accepting the other person’s feelings without criticism

Question 10

Ethnocentrism

Answer 10

The tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture’s lifeways

Question 11

Explanation

Answer 11

Examiner’s statements that inform the patient; examiner shares factual and objective information

Question 12

Facilitation

Answer 12

Examiner’s response that encourages the patient to say more, to continue with the story

Question 13

Geographic privacy

Answer 13

Private room or space with only examiner and patient present

Question 14

Interpretation

Answer 14

Examiner’s statement that is not based on direct observation, but is based on examiner’s inference or conclusion; it links events, makes associations, or implies cause

Question 15

Interview

Answer 15

Meeting between examiner and patient with the goal of gathering a complete health history

Question 16

Jargon

Answer 16

Using medical vocabulary with a patient in a exclusionary and paternalistic way

Question 17

Leading question

Answer 17

A question that implies that one answer would be better than another

Question 18

Nonverbal communication

Answer 18

Message conveyed through body language – posture, gestures, facial expression, eye contact, touch, and even where one places the chairs

Question 19

Open-ended question

Answer 19

Asks for a longer narrative information; unbiased; leaves the person free to answer in any way

Question 20

Reflection

Answer 20

Examiner response that echoes the patient’s words; repeats part of what patient has just said

Question 21

Summary

Answer 21

Final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the health problem or need

Question 22

Telegraphic speech

Answer 22

Speech used by age 3 or 4 in which three- or four-word sentences contain only the essential words

Question 23

Verbal communication

Answer 23

Messages sent through spoken words, vocalizations, tone of voice