Ch. 16 Inspection Procedures Flashcards
On page 690 of Fire Inspection and Code Enforcement, The basic elements of a communication model are as follows:
Sender
Message
Medium
Receiver
Interference
Feedback
On page 692 of Fire Inspection and Code Enforcement, Effective interpersonal communication skills can be broadly summarized into three areas:
Listening
Conversing
Persuading
On page 692 of Fire Inspection and Code Enforcement, an inspector must master good listening skills to be successful when dealing with the public:
Attending
Understanding
Remembering
Evaluating
Responding
On page 693 of Fire Inspection and Code Enforcement, the greatest distraction is the listener’s _____.
Internal voice
On page 693 of Fire Inspection and Code Enforcement, ways to overcome information overload is:
A. Focus on the speaker and message
B. Focus on the message and not the sender
C. Identify essential elements of the message
D. Take control of the environment and remove as many distractions as possible
Identify essential elements of the message
On page 693 of Fire Inspection and Code Enforcement, ways to overcome prejudice is:
A. Focus on the speaker and message
B. Focus on the message and not the sender
C. Identify essential elements of the message
D. Take control of the environment and remove as many distractions as possible
Focus on the message and not the sender
On page 693 of Fire Inspection and Code Enforcement, ways to overcome outside distractions is:
A. Focus on the speaker and message
B. Focus on the message and not the sender
C. Identify essential elements of the message
D. Take control of the environment and remove as many distractions as possible
Take control of the environment and remove as many distractions as possible
On page 693 of Fire Inspection and Code Enforcement, ways to overcome personal concerns is:
A. Focus on the speaker and message
B. Focus on the message and not the sender
C. Identify essential elements of the message
D. Take control of the environment and remove as many distractions as possible
Focus on the speaker and message
On page 694 of Fire Inspection and Code Enforcement, In the United States, personal space is typically considered __ feet in circumference around an individual.
4 feet
On page 694 of Fire Inspection and Code Enforcement, intimate space is _____ feet.
1.5 feet
On page 694 of Fire Inspection and Code Enforcement, social space is _____ feet.
12 feet
On page 694 of Fire Inspection and Code Enforcement, public space is ____ feet.
25 feet
On page 695 of Fire Inspection and Code Enforcement, Monroe’s sequence can be the basic outline for persuading a person to follow a desired course of action:
Attention
Need
Satisfaction
Visualization
Action
On page 696 of Fire Inspection and Code Enforcement, a memo contains one of three main communicative elements:
Direction
Advice
Information
On page 697 of Fire Inspection and Code Enforcement, a formal report should include the following:
Scope of the problem
Introduction
Executive summary
Supporting documents
