Ch 12. Facility Management Flashcards

1
Q

What are the various types of public assembly facilities?

A

stadiums, arenas, convention centers, and theaters

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2
Q

What are arenas?

A

indoor facilities that host sporting and entertainment events

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3
Q

What were arenas built to accommodate?

A

one (or more) prime sports tenant(s) or to lure a prime tenant to the facility

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4
Q

What are recent trends for arena construction?

A

adjacent practice facilities for the primary tenants to increase event bookings

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5
Q

What are stadiums?

A

outdoor or domed facilities for baseball, football, and soccer teams

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6
Q

What do stadium managers try to do?

A

maximize bookings, but it is more difficult with a stadium than an arena

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7
Q

What events can happen in stadiums?

A

far fewer non-sport events can play in stadiums, primarily because stadiums are significantly larger tax other venues and most other events cannot attract stadium-sized crowds

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8
Q

How are stadium managers effective?

A

in creating events for their venues that take advantage of all …

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9
Q

What are convention centers built and owned by?

A

a public entity

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10
Q

What are convention centers built to do?

A

lure conventions and business meetings to a particular municipality

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11
Q

Why are convention centers publically financed?

A

the rents and fees they charge do not always cover costs

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12
Q

How is the economic impact of a convention center be large?

A

where there is local spending during the convention or business meetings

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13
Q

What do theaters host?

A

live performance shows

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14
Q
A

local companies and touring companies

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15
Q

Who manages facilities?

A

private management companies, professional teams, and public officials

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16
Q

What are some examples of private management companies?

A

ASM Global, Global Spectrum, Delaware North Companies, and AEG

17
Q

What are the main responsibilities of a facility manager?

A
  • maximize event dates
  • maintain the facility
  • event operations/security
  • tenant relations
  • community goodwill
18
Q

What are some of the potential facility expenses?

A
  • montage
  • taxes
  • insurance
  • maintenance
  • repairs
  • utilities
  • personnel
19
Q

How do facility managers remain competitive?

A

maximize event days

20
Q

What types of events are available to a booking manager?

A

sports, concerts, graduations, religious events, political events, festivals, galas

21
Q

What are some key considerations in booking?

A
  • tenant schedules
  • Time of year
  • local market
  • set up and tear down
  • historical performance of show
  • community support (should we?/annual events_)
22
Q

What did George H. W. Bush sign into law?

A

the Americans with Disabilities Act in 1990

23
Q

What does the Americans with Disabilities Act state?

A

requires new facilities to be accessible to people with disabilities (restrooms, parking areas, entrances/exits, visual alarms, etc.)

24
Q

What was updated in 2011?

A

the ADA with a number of changes directly applicable to stadiums and arenas

25
What happened after 9/11?
increased focus, attention, and resources
26
What is normal after 9/11?
bag checks, pat downs, and metal detectors (regular functions in day-to -day security operations)
27
How did 9/11 affect facilities?
there are physical barriers to entry. surveillance technology, and an increase in security personnel presence
28
What is a crowd management plan?
- categorizing the type of event - knowing surrounding facilities - aware of team/school rivalries - aware of treats - aware of crowd size and seating configuration - having an existing emergency plan - using security personnel and ushers
29
What do public facilities do more than retail industries?
consume more energy per square foot
30
What is the response for public facilities using a lot of energy?
the facility management industry is working on building green buildings. greeting "green management teams", reducing waste, curing energy usage and pollution, and implementing recycling programs
31
What do all the public facilities try to obtain?
a LEED Certification
32
What are sports facilities playing a key role in?
urban development plans
33
Where are neighborhoods emerging?
in which one or more sport facilities serve as anchors for redevelopment
34
What do cities frequently do?
balk at sharing costs of stadium construction
35
What is the benefit of sharing costs of stadium construction?
having cities invest in surrounding the stadium with entertainment venues, hotels, retail, office space, and public transportation can help the team owners achieve greater long-term financial success