Ch 12. Facility Management Flashcards

1
Q

What are the various types of public assembly facilities?

A

stadiums, arenas, convention centers, and theaters

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2
Q

What are arenas?

A

indoor facilities that host sporting and entertainment events

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3
Q

What were arenas built to accommodate?

A

one (or more) prime sports tenant(s) or to lure a prime tenant to the facility

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4
Q

What are recent trends for arena construction?

A

adjacent practice facilities for the primary tenants to increase event bookings

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5
Q

What are stadiums?

A

outdoor or domed facilities for baseball, football, and soccer teams

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6
Q

What do stadium managers try to do?

A

maximize bookings, but it is more difficult with a stadium than an arena

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7
Q

What events can happen in stadiums?

A

far fewer non-sport events can play in stadiums, primarily because stadiums are significantly larger tax other venues and most other events cannot attract stadium-sized crowds

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8
Q

How are stadium managers effective?

A

in creating events for their venues that take advantage of all …

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9
Q

What are convention centers built and owned by?

A

a public entity

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10
Q

What are convention centers built to do?

A

lure conventions and business meetings to a particular municipality

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11
Q

Why are convention centers publically financed?

A

the rents and fees they charge do not always cover costs

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12
Q

How is the economic impact of a convention center be large?

A

where there is local spending during the convention or business meetings

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13
Q

What do theaters host?

A

live performance shows

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14
Q
A

local companies and touring companies

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15
Q

Who manages facilities?

A

private management companies, professional teams, and public officials

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16
Q

What are some examples of private management companies?

A

ASM Global, Global Spectrum, Delaware North Companies, and AEG

17
Q

What are the main responsibilities of a facility manager?

A
  • maximize event dates
  • maintain the facility
  • event operations/security
  • tenant relations
  • community goodwill
18
Q

What are some of the potential facility expenses?

A
  • montage
  • taxes
  • insurance
  • maintenance
  • repairs
  • utilities
  • personnel
19
Q

How do facility managers remain competitive?

A

maximize event days

20
Q

What types of events are available to a booking manager?

A

sports, concerts, graduations, religious events, political events, festivals, galas

21
Q

What are some key considerations in booking?

A
  • tenant schedules
  • Time of year
  • local market
  • set up and tear down
  • historical performance of show
  • community support (should we?/annual events_)
22
Q

What did George H. W. Bush sign into law?

A

the Americans with Disabilities Act in 1990

23
Q

What does the Americans with Disabilities Act state?

A

requires new facilities to be accessible to people with disabilities (restrooms, parking areas, entrances/exits, visual alarms, etc.)

24
Q

What was updated in 2011?

A

the ADA with a number of changes directly applicable to stadiums and arenas

25
Q

What happened after 9/11?

A

increased focus, attention, and resources

26
Q

What is normal after 9/11?

A

bag checks, pat downs, and metal detectors (regular functions in day-to -day security operations)

27
Q

How did 9/11 affect facilities?

A

there are physical barriers to entry. surveillance technology, and an increase in security personnel presence

28
Q

What is a crowd management plan?

A
  • categorizing the type of event
  • knowing surrounding facilities
  • aware of team/school rivalries
  • aware of treats
  • aware of crowd size and seating configuration
  • having an existing emergency plan
  • using security personnel and ushers
29
Q

What do public facilities do more than retail industries?

A

consume more energy per square foot

30
Q

What is the response for public facilities using a lot of energy?

A

the facility management industry is working on building green buildings. greeting “green management teams”, reducing waste, curing energy usage and pollution, and implementing recycling programs

31
Q

What do all the public facilities try to obtain?

A

a LEED Certification

32
Q

What are sports facilities playing a key role in?

A

urban development plans

33
Q

Where are neighborhoods emerging?

A

in which one or more sport facilities serve as anchors for redevelopment

34
Q

What do cities frequently do?

A

balk at sharing costs of stadium construction

35
Q

What is the benefit of sharing costs of stadium construction?

A

having cities invest in surrounding the stadium with entertainment venues, hotels, retail, office space, and public transportation can help the team owners achieve greater long-term financial success