Ch 12. Facility Management Flashcards
What are the various types of public assembly facilities?
stadiums, arenas, convention centers, and theaters
What are arenas?
indoor facilities that host sporting and entertainment events
What were arenas built to accommodate?
one (or more) prime sports tenant(s) or to lure a prime tenant to the facility
What are recent trends for arena construction?
adjacent practice facilities for the primary tenants to increase event bookings
What are stadiums?
outdoor or domed facilities for baseball, football, and soccer teams
What do stadium managers try to do?
maximize bookings, but it is more difficult with a stadium than an arena
What events can happen in stadiums?
far fewer non-sport events can play in stadiums, primarily because stadiums are significantly larger tax other venues and most other events cannot attract stadium-sized crowds
How are stadium managers effective?
in creating events for their venues that take advantage of all …
What are convention centers built and owned by?
a public entity
What are convention centers built to do?
lure conventions and business meetings to a particular municipality
Why are convention centers publically financed?
the rents and fees they charge do not always cover costs
How is the economic impact of a convention center be large?
where there is local spending during the convention or business meetings
What do theaters host?
live performance shows
local companies and touring companies
Who manages facilities?
private management companies, professional teams, and public officials
What are some examples of private management companies?
ASM Global, Global Spectrum, Delaware North Companies, and AEG
What are the main responsibilities of a facility manager?
- maximize event dates
- maintain the facility
- event operations/security
- tenant relations
- community goodwill
What are some of the potential facility expenses?
- montage
- taxes
- insurance
- maintenance
- repairs
- utilities
- personnel
How do facility managers remain competitive?
maximize event days
What types of events are available to a booking manager?
sports, concerts, graduations, religious events, political events, festivals, galas
What are some key considerations in booking?
- tenant schedules
- Time of year
- local market
- set up and tear down
- historical performance of show
- community support (should we?/annual events_)
What did George H. W. Bush sign into law?
the Americans with Disabilities Act in 1990
What does the Americans with Disabilities Act state?
requires new facilities to be accessible to people with disabilities (restrooms, parking areas, entrances/exits, visual alarms, etc.)
What was updated in 2011?
the ADA with a number of changes directly applicable to stadiums and arenas
What happened after 9/11?
increased focus, attention, and resources
What is normal after 9/11?
bag checks, pat downs, and metal detectors (regular functions in day-to -day security operations)
How did 9/11 affect facilities?
there are physical barriers to entry. surveillance technology, and an increase in security personnel presence
What is a crowd management plan?
- categorizing the type of event
- knowing surrounding facilities
- aware of team/school rivalries
- aware of treats
- aware of crowd size and seating configuration
- having an existing emergency plan
- using security personnel and ushers
What do public facilities do more than retail industries?
consume more energy per square foot
What is the response for public facilities using a lot of energy?
the facility management industry is working on building green buildings. greeting “green management teams”, reducing waste, curing energy usage and pollution, and implementing recycling programs
What do all the public facilities try to obtain?
a LEED Certification
What are sports facilities playing a key role in?
urban development plans
Where are neighborhoods emerging?
in which one or more sport facilities serve as anchors for redevelopment
What do cities frequently do?
balk at sharing costs of stadium construction
What is the benefit of sharing costs of stadium construction?
having cities invest in surrounding the stadium with entertainment venues, hotels, retail, office space, and public transportation can help the team owners achieve greater long-term financial success
