Case Study - Outsourcing To India

Question 1

Indias economy

Answer 1

By 2040, India is expected to have the second largest economy in the world
Many Indians are fluent English speakers, (legacy of British rule which ended in 1947)

Question 2

Costs of Indian call centres

Answer 2

Some workers claim they are exploited
Highly repetitive job, often conducted at night
Gap between rich and poor has widened sharply (India has more billionaires that UK, yet it has more people living in absolute poverty than all of Africa.

Question 3

Benefits of Indian call centres

Answer 3

Workers earn good middle class wages in comparison to Indian standards
Typically earning 3500 rupees (£40) a week
Has become extremely profitable (revenues of $9bn in 2015)