Caring for People Flashcards
Name three ways of caring for people
(1) Accepting that other people are different from us. People need to find ways to understand what other people’s views are and why they are different.
(2) Being a considerate communicator through:
(a) Telling other people when you feel strongly about something, without hurting their feelings, is an important communication skill.
(b) Knowing when to keep quiet and listen instead of talking.
(3) Acts of kindness - Ubuntu.
What is ubuntu?
It is an African word that means being human or human kindness. It talks to being interconnected i.e. you cannot be human by yourself, you are human through other humans.
Ubuntu means not thinking of yourself as an individual with no impact on the rest of the world but rather considering yourself as connected to the world such that everything you do affects the whole world.
Name three positive ways of communicating.
Looking respectfully into the eyes of the person you are talking to.
Trying to put yourself into that person’s shoes – this is called empathy.
Being calm and polite.
Remembering that other people don’t have to agree with you.
Showing interest and respect for other people’s views and opinions.
Waiting until you are calm before communicating.
Not interrupting a person who is speaking.
Standing assertively – shoulders down, hands at side and feet slightly apart.
Name three negative ways of communicating
Looking threateningly into the eyes of the person you are talking to.
Staring at other things or doing something else while the person is speaking.
Saying what you like even if you think it will upset the other person.
Being aggressive and rude.
Expecting other people to always see things your way and criticising or making fun of other people’s ideas or views.
Interrupting people when they are explaining something.
Using aggressive body language – pointing, hands on hips, arms tightly folded, chest pushed forward, shoulders raised and feet wide apart.
