Care co-oridnator role Flashcards
Main responsibilities for CC are?
• To ensure all client visits are allocated,
• To recruit suitable care and support workers
• To maintain appropriate office procedures
• Answering all incoming telephone enquiries
o Implementation of thorough recruitment and vetting procedures of all care & support workers
o Processing new client referrals
6 principles of co-ordinating
• One care & support worker per client
• maximum of two csw’s per clients or two clients per csw
• arrange new csw’s on a bank basis
• liaise closely with field care supervisor
• always assign csw’s on a permanent basis
Exception sickness, annual leave, resignation
• precise client/csw matching
Consequences for not using Permanent allocation
o Clients have many different care and support workers and vice versa
o no continuity of service
o Open and trusting relationships jeopardised
o Introductory visits are increased
Benefits of using Permanent allocation
o Develop client rapport
o Maintain favoured routines
o Reduce number of introductory visits
o Reduce workload stresses
Matching requirements for allocation
- Availability
- Appropriate csw experience/qualifications
- Is csw prepared to be assigned on a permanent basis?
- Client preference
- Geographical location
What is the Professional liaison meeting
when new clients are taken on, the care coordinator and field care supervisor will meet to:
o Confirm who can be permanently allocated
o Confirm care and support agreement
o Set up introductory visits
Advantages of surplus availability
Maintain control of the business
To Permanently Allocate at all times
Cover Holidays/ Sickness/Resignations
We can always say ‘YES’ to Referrals
Consequences of having NO Surplus Availability
Call Cramming No Travel Time Health & Safety Risk Care and Support Worker overload Resignations Marketing: Costs and time
When would you change permanent allocation
Resignation
Leave
Sickness
