Capitulo: 8. PROJECT QUALITY MANAGEMENT

Question 1

What is the process of quality
management?

Answer 1

Plan Quality Management
Manage Quality
Control Quality

Question 2

What are the key outputs of the Plan
Quality Management process?

Answer 2

Quality management plan
Quality metrics
Updates to project management plan
and project documents

Question 3

What are the key outputs of the Manage
Quality Process?

Answer 3

Test and evaluation documents
Quality reports
Change requests
Updates to project management plan
and project updates

Question 4

What are the key outputs of the Control
Quality process?

Answer 4

Quality control measurements
Validated changes
Work performance information
Updates to project management plan
and project documents
Change requests
Verified deliverables

Question 5

What is the definition of quality?

Answer 5

The degree to which the project fulfills
requirements

Question 6

How does quality differ from grade?

Answer 6

Whereas quality is the degree to
which a project (or deliverable)
fulfills requirements, grade refers to a
general category or classification of a
deliverable or resource that indicates
common function, but varying technical
specifications

Question 7

What does gold plating mean?

Answer 7

Adding extra items and services to
customer deliverables that do not
necessarily contribute added value or
quality

Question 8

Why is “prevention over inspection”
important?

Answer 8

Because the cost of avoiding or
preventing mistakes is much less than
the cost of correcting them

Question 9

What does continuous improvement
involve?

Answer 9

Continuous improvement involves
continuously looking for ways to
improve the quality of work, processes,
and results

Question 10

How much inventory is maintained in a
just in time (JIT) environment?

Answer 10

Little inventory is maintained

Question 11

Who has responsibility for quality on a
project?

Answer 11

Although team members must inspect
their own work, the project manager has
the ultimate responsibility for quality

Question 12

What are some tools and techniques
that are used in the Plan Quality
Management process?

Answer 12

Interviews
Brainstorming and benchmarking
Decision-making
Cost-benefit analysis
Cost of quality (COQ)
Logical data models
Matrix diagrams
Mind mapping
Flowcharts
Test and inspection planning
Meetings

Question 13

Define benchmarking.

Answer 13

Benchmarking: Comparing your project
to other projects or organizations to
establish quality metrics, acceptable
variance ranges, and measure quality

Question 14

What are the impacts of poor quality?

Answer 14

Increased costs
Decreased profits
Low morale
Low customer satisfaction
Increased risk
Rework

Question 15

What does the cost of quality (COQ) do?

Answer 15

Ensures the project is not spending too
much to achieve a particular level of
quality

Question 16

What are examples of costs
of conformance and costs of
nonconformance?

Answer 16

Costs of conformance:
* Quality training
* Studies
* Measuring quality of interim
deliverables
* Surveys
* Efforts to ensure everyone knows
the processes to use to complete
their work
Costs of nonconformance:
* Rework
* Scrap
* Inventory costs
* Warranty costs
* Lost business

Question 17

What are costs of nonconformance
associated with?

Answer 17

Costs of nonconformance are associated
with poor quality

Question 18

What is marginal analysis?

Answer 18

An analysis focused on finding the point
at which the benefits or revenue to be
received from improving quality equals
the incremental cost to achieve that
quality

Question 19

What is a logical data model?

Answer 19

It contains a description of the quality
needs of the project and is used to
understand the requirements, clarify
business rules, and define processes

Question 20

What does a flowchart show?

Answer 20

How a process or system flows from
beginning to end, how the elements
interrelate, alternative paths the process
can take, and how the process translates
inputs into outputs