Capitulo: 13. PROJECT STAKEHOLDER MANAGEMENT

Question 1

What is the process of stakeholder
management?

Answer 1

Identify Stakeholders
Plan Stakeholder Engagement
Manage Stakeholder Engagement
Monitor Stakeholder Engagement

Question 2

What are the key outputs of the Identify
Stakeholders process?

Answer 2

Stakeholder register
Change requests
Updates to project management plan
and project documents

Question 3

What is the key output of the Plan
Stakeholder Engagement process?

Answer 3

Stakeholder engagement plan

Question 4

What are the key outputs of the Manage
Stakeholder Engagement process?

Answer 4

Change requests
Updates to the project management plan
and project documents

Question 5

What are the key outputs of the Monitor
Stakeholder Engagement process?

Answer 5

Work performance information
Updates to project management plan
and project documents

Question 6

What should you do with stakeholders
throughout a project?

Answer 6

Identify all of them
Determine their requirements
Determine their expectations
Determine their interest
Determine their level of influence and
authority
Plan to engage them
Plan how you will communicate with
them
Manage their expectations, influence,
and engagement
Monitor communications and
stakeholder engagement
Communicate with them

Question 7

What are stakeholder expectations?

Answer 7

Beliefs about (or mental pictures of) the
future
Some expectations will become
requirements

Question 8

Why is it important to identify all
stakeholders as early as possible on a
project?

Answer 8

Stakeholders discovered late in the
project will likely request changes, which
can impact the project and lead to delays

Question 9

Who are considered stakeholders on a
project?

Answer 9

Stakeholders are any people or
organizations whose interests may be
positively or negatively impacted by the
project or its product, as well as anyone
who can exert positive or negative
influence over the project
This group can include the sponsor, team
members, senior management, subject
matter experts, end users of the product
or service, functional or operational
managers, vendors, consultants,
customers, and many more

Question 10

Name some tools and techniques of
Identify Stakeholders.

Answer 10

Questionnaires and surveys
Brainstorming and brain writing
Stakeholder analysis
Document analysis
Stakeholder mapping

Question 11

What factors should be considered
during stakeholder analysis?

Answer 11

Stakeholder roles and responsibilities on
a project
Level of authority and influence within
the organization
Expectations and attitudes towards the
project
How interested they are in the project
What is at stake for them

Question 12

Why is it important to build good
relationships with stakeholders?

Answer 12

Close relationships with stakeholders
can provide an early warning system for
problems on the project

Question 13

Describe the different levels of
stakeholder engagement.

Answer 13

Unaware
Resistant
Neutral
Supportive
Leading

Question 14

Name a data representation tool used
to compare stakeholders current and
desired level of engagement.

Answer 14

Stakeholder engagement assessment
matrix

Question 15

What might be documented in a
stakeholder engagement plan?

Answer 15

Existing and desired levels of
engagement for stakeholders
Details about how stakeholders will be
involved in the project
Guidelines for evaluating how well the
plan is meeting the needs of stakeholders
and the project
How communication will be used to
help manage stakeholder engagement
and expectations