Capitulo: 10. PROJECT COMMUNICATIONS MANAGEMENT Flashcards
What is the process of communications
management?
Plan Communications Management
Manage Communications
Monitor Communications
What is the key output of the Plan
Communications Management process?
Communications management plan
What are the key outputs of the Manage
Communications process?
Project communications
Updates to project management plan
and project documents
Updates to organizational process assets
What are the key inputs to Monitor
Communications?
Project management plan
Project communications
Issue log
Lessons learned register
Work performance data
Enterprise environmental factors
Organizational process assets
What are the key outputs of the Monitor
Communications process?
Work performance information
Change requests
Updates to project management plan
and project documents
How should communications flow on a
project?
Project communications occur internally
and externally to the core project team—
vertically (up and down the levels of the
organization) and horizontally (between
peers)
What are the four types of communica-
tion?
Formal written
Formal verbal
Informal written
Informal verbal
Describe an interactive model of
communication.
Interactive communication includes
three main components: the sender, the
receiver, and the confirmation that the
message is correctly understood
Factors such as the receiver s perception
of the message, everyday distractions,
or even lack of interest (also known as
“noise”) can affect the way the receiver
decodes a message
What are the components of effective
communication?
Effective communication:
* Nonverbal communication
* Verbal
What are the components of effective
listening?
Effective listening:
* Active listening
What are some examples of
communications technology?
Face-to-face interactions
Telephone
In writing
Instant messaging
Email
Define interactive,
communication method.
Interactive: The sender provides the
information, and recipients receive and
respond to it
Define push communication method.
Push: The sender provides the
information but does not expect
feedback on that information
Define interactiveand pull
communication method.
Pull: The sender places the information
in a central location, and recipients are
responsible for retrieving it
What is the formula for communication
channels?
n (n-1)/2
n=the number of stakeholders
What is the purpose of a communica-
tions management plan?
To document both the communications
needs of stakeholders and a strategy to
meet those needs
What are the communication
blockers that can get in the way of
communicating?
Noisy surroundings
Distance between those trying to
communicate
Improper encoding of messages
Language
Culture
What are some rules for effective
meetings?
Set a time limit, and keep to it
* Create an agenda with team input
* Distribute the agenda beforehand
* Stick to the agenda
* Let attendees know their
responsibilities in advance
* Bring the right people together
* Chair and lead the meeting with a
set of rules
* Assign deliverables and time limits
for all work assignments that result
from meetings
* Document and publish meeting
minutes
What are some important elements of
project reporting?
Reports should provide the kinds of
information and the level of detail
required by stakeholders
* Reports should be designed for the
needs of the project
* Use the most appropriate
communication method when
sending information
* Reports should include
measurements against the
performance measurement baseline
set in the project management plan
Name some of the different types of
project reports.
Status report
Progress report
Trend report
Forecasting report
Variance report
Earned value report
Lessons learned documentation
