Business Studies Chap 8

Question 1

Define the meaning of creative thinking

Answer 1

-Is when people are able to think of new and original approaches and ideas to find solutions to challenges

Question 2

Differentiate between routine thinking vs creative thinking

Answer 2

ROUTINE
-Is associated with LEFT brain function where the focus is on logical and a methodical way of doing things
-No new ideas or thought patterns are generated
CREATIVE THINKING
-Is associated with RIGHT brain function where new ideas are generated
-This result in exploring innovative ideas and different ways of doing things in order to obtain better results

Question 3

Distinguish between conventional vs non-conventional solutions

Answer 3

CONVENTIONAL
-These are solutions that are believed and followed by everyone
-Usually, there is only 1 solution to each problem or challenge
NON-CONVENTIONAL
-Are solutions that are not created as part of the norm, and which don’t follow what is generally done or believed
-Diverse solutions may be applied to problems or challenges

Question 4

Recommend ways in which businesses can create an environment that stimulates creative thinking in the workplace

Answer 4

-Bus. must emphasize the importance of creative thinking to ensure that all staff know that their ideas will be heard
-Inspire staff to come up with new ideas
-Encourage alternative ways of working and doing things
-Accommodate employees ideas and try not to let anyone feel less important in the workplace

Question 5

Explain the benefits of creative thinking in the workplace

Answer 5

-The morale among staff members will be improved
-Bus. will be able to solve complex problems
-Managers will be inspired to lead their teams more efficiently
-Creativity may lead to new inventions which will improve the general standard of living

Question 6

Elaborate on the meaning of problem-solving

Answer 6

-Is the process of studying a situation to find ways to bring about change
-Can be solved by an individual, a group, or a team member

Question 7

Explain the meaning of a Delphi Technique and Force Field Analysis

Answer 7

DELPHI
-Is used to solve new and complex problems.
FORCE FIELD
-Is used for decision-making, especially when implementing change management

Question 8

Apply a Delphi Technique

Answer 8

-Bus should invite a panel of experts to study the complaints from customers
-Experts don’t have to be in the same place and will be conducted individually
-The responses from the experts must be summarized in a feedback report
-A final summary or feedback report with all the methods to improve the quality of products or services is prepared
-After consensus has been reached, the best solution is chosen

Question 9

Force field analysis

Answer 9

-The current situation or problem and the desired situation or solution are described
-All the driving and restraining forces that will support and resist change must be listed
-The pos. and neg. are evaluated before deciding if the project is viable
-Choose the force with the highest score as the solution to the problem
-Identify priorities and develop an action plan

Question 10

Explain the advantages of working with others to solve problems

Answer 10

-There are different perspectives to be considered because it could be difficult to be creative and innovative on your own
-More ideas can be triggered from other employees ideas which can help the problem-solving process
-Working together is encouraged to produce greater results
-The workload decreases because everyone shares the problem and experiences