Business Studies Chap 19

Question 1

Discuss the importance of teamwork

Answer 1

-Teamwork is a sense of unity that enables team members to share common interests and responsibilities
-It reduces stress and enables them to work together toward achieving a common goal

Question 2

Outline the stages of team development

Answer 2

Stage 1: Forming: is when team members get to know each other
Stage 2: Storming: is often characterized by conflict
Stage 3: Norming; Team members come to an agreement and reach a consensus
Stage 4: Performing: Team members are aware of the strategies and aims of the team
Stage 5:Mourning: The focus is on completion of the task/ending the project

Question 3

Explain the reasons why businesses use Team dynamic theories

Answer 3

Team dynamic theories are used to:
-explain how people function in a team as a result of their personality type.
-select the right people to create a team
-minimize conflict between team members
-allocate tasks according to the roles of team member

Question 4

Define the term conflict

Answer 4

• the difference or disagreement or disharmony or clash between persons

Question 5

Discuss the causes of conflict

Answer 5

-Limited business resources
-Unfair workload among the employees
-Lack of info needed to do jobs properly
-Ignoring rules and procedures
-Constant changes in the workforce

Question 6

The traditional theory

Answer 6

Businesses apply the traditional theory when:
-quick decisions need to be made and individuals/workers don’t have the necessary knowledge
-dealing with serious issues, for example, criminal activities

Question 7

Contemporary theory

Answer 7

Apply the contemporary theory:
-other people’s views can lead to a positive outcome
-thinking takes place/exploring options together

Question 8

The function of workplace forums

Answer 8

Workplace forums
-encourages workers’ participation in decision-making
-promote the interest of all employees in the workplace
-enhance efficiency in the workplace through cooperation
-prevent unilateral decisions made by employers on issues affecting the employees

Question 9

What is the difference between trade unions and workplace forums

Answer 9

-A trade union negotiates salaries and wages, whereas a workplace forum doesn’t deal with remuneration
-can organize a strike under certain circumstances, whereas a workplace forum can not
-is a legal entity that can sue or be sued in its name
-Non-union members can belong to a workplace forum