business- human resources

Question 1

Types of motivation

Answer 1

motivation using money- increasing higher pay or bonuses gives a reward for employees
motivation without money- factors like praise or oppurtunity to carry out a more interesting job

Question 2

why do people work

Answer 2

• physiological needs
• safety needs
• love and belonging needs
• ego or self esteem needs
• self actualisation

Question 3

benefits of a motivated workforce

Answer 3

• increased productivity- motivated individuals work harder and try their best to their job as efficiently as possible
  -Improved employee retention rates-mor likely to stay loyal to the business they are working at, this avoids cost of recruitment
  -higher levels of sales- emplyees will want to meet the needs of customers
• improved recruiment and selection- help give businesses a good reputation as employer

Question 4

methods of motivation- non financial

Answer 4

increasing authority through job enrichment- finding jobs emplyees have an interest in doing
training- shows the owner values the employee
management styles- mangers who retain authority- managers who allow juniour emplyees to make decisions
fringe benefits

Question 5

methods of motivation- financial

Answer 5

salary- the income recieved by an emplyee stated as an annual figure
wages- usually paid each week and emplyees normally work an agreed number of hours
piecework- paid for the quantity of products produced
commission- payment to an employee based on level of sales made over a time period
profit sharing-nemployees reciev a share of the businesses profits alongside their normal wages and salaries

Question 6

Importance of training

Answer 6

• improvement of productivity
• more motivated employees
  improved rates of employee retention
• production of high quality goods amd high levels of quality of service

Question 7

Types of training

Answer 7

induction training- the first type of training you can recieve
On the job ttaining- dont leave the workplace
- off the job training

Question 8

benefits of induction training

Answer 8

helps new employees intergrate with other employees before starting the job
- help retention

Question 9

types of induction training

Answer 9

• work shadowing
  -formal training sessions
  -computer based training

Question 10

benefits of on the job

Answer 10

• relatively cheap
• ## target the exact needs of the business

Question 11

drawbacks of on the job

Answer 11

unlikely to bring new idea
unavailable to work within the business for a period of time

Question 12

benefits of off the job

Answer 12

• bring in new ideas and approaches into a business
• expensive helps to motivate employees

Question 13

drawbacks of off the job

Answer 13

-expensive
- employees may leave

Question 14

factors that influence decisios o types of training

Answer 14

• businesses financial position 3
  -tyoe of training
  skills in the workforce