Business goal alignment: Listen attentively to employee concerns

Question 1

Joel: Hi, Sari. We’re close to spending all of our budget, and we could run out of project funds if we don’t resolve this. Do you have any suggestions for how I should bring this up with our client?

Sari: Sorry, Joel. I’m pretty busy managing the budgets for my own project. Maybe you can meet with Oscar; he has some experience dealing with this client’s budget in the past. He should be able to give you some great advice.

How effective is Sari’s response?

5 = Highly effective. An ideal response

4 = Very effective. A good response, but one or more aspects could be better

3 = Moderately effective. A reasonable response, but the solution is incomplete or may have unintended consequences

2 = Slightly effective. There is a positive element to this response, but it generally does not address the situation very well

1 = Ineffective. This response does nothing to address the situation or could have negative consequences

Answer 1

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Question 2

Seiji notices that one of his employees uses an inappropriate tone and a sometimes-colloquial voice when presenting formally to customers. Seiji recommends that she no longer deliver presentations to customers until she’s able to improve her skills.
How effective is Seiji’s response?

5 = Highly Effective. An ideal response

4 = Very Effective. A good response, but one or more aspects could be better

3 = Moderately Effective. A reasonable response, but the solution is incomplete or may have unintended consequences

2 = Slightly Effective. There is a positive element to the response, but it generally does not address the situation very well
1 = Ineffective. This response does nothing to address the situation or could have negative consequences

Answer 2

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