Branchspecifik försäljning - English communication

Question 1

What can you do to make the customers visit a pleasant surprise?

Answer 1

Exceed their expectations. Ask good questions and listen to their answers.

Question 2

Name a good opening question?

Answer 2

How can I help you today?
What is the reason for your visit today?

Question 3

How do you say “behovsanalys” in english?

Answer 3

CNA - Customer needs analysis

Question 4

Name 5 important buying criterias that a customer can have.

Answer 4

• Better vision
• Better price
• Safety, staff
• Comfort
• Style, fashion, brands

Question 5

What are good questions? What makes them good guestions?

Answer 5

Good questions are the answers.

Question 6

What’s the funnel technique? Give an example.

Answer 6

It’s when you start with an open question, and then funnel down to a closed question.
General open question: How do you like to spend your spare time?
Specifik open question: What do you like about watching sports events?
Closed question: Do you prefer basketball or football?

Question 7

You will only get good answers if you are able to listen.
What are good listenings skills?

Answer 7

Let the customer talk and don’t interrupt if you dont have to. You have two ears and one mouth.

Question 8

When you’re done listening, what do you do next?

Answer 8

summarize the main things that the customer has mentioned.
(So, if I understand you correctly… Anything else you want to add?)