BoCK Definitions & Concepts

Question 1

ADDIE Model

Answer 1

Analysis, Design, Development, Implementation and Evaluation.

Instructional systems design (ISD) framework consisting of five steps that guide the design and development of learning programs

Question 2

Alternative dispute resolution (ADR)

Answer 2

Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute (e.g., arbitration, conciliation, mediation)

Question 3

Arbitration

Answer 3

Method of ADR by which disputing parties agree to be bound by the decision of one or more impartial persons to whom they submit their dispute for final determination

Question 4

Assessment center

Answer 4

Process by which job candidates or employees are evaluated to determine their suitability and/or readiness for employment, training, promotion or an assignment

Question 5

Bona fide occupational qualification (BFOQ)

Answer 5

Factor (e.g. gender, religion, national origin) that is reasonably necessary, in the normal operations of an organization, to carry out a particular job function.

Question 6

Collective bargaining

Answer 6

Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time

Question 7

Comparable worth

Answer 7

Concept that jobs primarily filled by women, which require skills, effort, responsibility and working conditions comparable to similar jobs primarily filled by men, should have the same classifications and salaries.

Question 8

Critical path

Answer 8

Amount of time needed to complete all required elements or components of a task, determined by taking into account all project-task relationships

Question 9

Employee value proposition (EVP)

Answer 9

Employees’ perceived value of the total rewards and tangible and intangible benefits they receive from the organization as part of employment, which drives unique and compelling organizational strategies for talent acquisition, retention and engagement.

Question 10

Lagging indicator

Answer 10

Type of metric describing an activity or change in performance that has already occurred.

Question 11

Leading indicator

Answer 11

Type of metric describing an activity that can change future performance and predict success in the achievement of strategic goals.

Question 12

Pluralism

Answer 12

Type of labor environment in which multiple forces are at work in an organization, each with its own agenda, and in which conflict is overcome through negotiation.

Question 13

Remuneration

Answer 13

Total pay in the form of salary and wages received in exchange for employment (e.g. allowances, benefits, bonuses, cash incentives, monetary value of non-cash incentives)

Question 14

Six Sigma/Lean Six Sigma

Answer 14

A set of techniques and tools for process improvement, aimed at increasing quality by decreasing defects in processes. Lean Six Sigma also aims at increasing speed by eliminating waste.

Question 15

Totalization agreements

Answer 15

Bilateral agreements between countries, entered into for the purpose of eliminating double taxation of employees on international assignments.

Question 16

Unitarism

Answer 16

Concept that employers and employees can act together for their common good

Question 17

Works councils

Answer 17

Groups that represent employees, generally on a local or organizational level, for the primary purpose of receiving from employers and conveying to employees information about the workforce and the health of the enterprise.