Biznis words OLI Flashcards by Denisa Trabalikova

Q

porovnať

A

compare

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

report
robiť report

A

report
make a report

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Mobilné Fixné portfólio

A

Mobile/ Fixed portfolio

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Prevádzka

A

Service

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Mesačný poplatok

A

Monthly fee

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Doplnková služba

A

additional service

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Požiadavka

A

Request

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Rámcová Zmluva

A

FRAMEWORK COOPERATION CONTRACT

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Zmluva o poskytovaní výhod

A

Benefits provision agreement

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Osobitné podmienky

A

Special conditions (of contract)

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Obchodné podmienky

A

Business terms & conditions

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Vyhodnotenie

A

Evaluation

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Bývalý agent

A

Former agent

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Dátové služby

A

Data service

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Nezrušená služba

A

Non-terminated service

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Objednávka

A

Order

Q

TALA- KALA

A

Top Accounts / Large Accounts = Key Accounts (CZ)

Q

SME

A

Small to medium sized enterprise

Q

Hlasová balík

A

Voice package

Q

SMS balík

A

SMS package (short message service)

Q

Dátový balík

A

Data package

Q

Oneskorená deaktivácia

A

Delayed deactivation

Q

Dočasné odpojenie tel čísla

A

Temporary disconnection of the phone number

Q

Mobilný telefón

A

Mobile phone/ Mobile device

Prenájom zariadenia

Equipment rental

Priemerný čas spracovania

Average processing time

Reklamácia

Complaint znamena aj staznost 😊

Sťažnosť

Claim ....znamena aj reklamacia

Chyba spôsobená obchodníkom

Error caused by Sales Representative

Manuálna fakturácia

Manual invoicing

Formulár

Form

Schvaľovateľ

Approver

Zákonná lehota

Legal term

Prozákaznícke riešenie

Customer oriented solution / Customer centric solution

Oprávnené/neoprávnené reklamácie

Legitimate / Illegitimate claim (to reimbursement - na nahradu)

Dôvod chyby

Cause of error

Kontrola/kontrolné mechanizmy

Control mechanisms