Application of Statistical Tools and Methods

Question 1

In addition to waste there is another basic form of problem, what is it?

Answer 1

It is variation.

Variation is the deviation of single data points within a process.

Question 2

What is a Six Sigma Black Belt?

Answer 2

A Six Sigma Black Belt is a certified Six Sigma Expert, similar to a certified Lean Consultant being an expert for Lean Consulting.

Overall there several Six Sigma qualification levels (highest on top):

1. Six Sigma Champion
2. Six Sigma Master Black Belt
3. Six Sigma Black Belt
4. Six Sigma Green Belt

Decisions are based on the maximum and minimum values

Question 3

Why is the collection of data important?

Answer 3

The main tar­get of col­lect­ing data is to make “things” mea­sur­able.

• Improvements can be shown based on a your data collection.
• The data collection is done at the beginning on a project.
• You need to show facts and fig­ures.
• Facts and fig­ures you need to col­lect in your di­ag­no­sis phase.
• You need to present your data (num­bers and key per­for­mance in­di­ca­tors, KPI) as well.

Question 4

Why is data within a project important?

Answer 4

• It is im­por­tant to be clear about the KPIs that can mea­sure the suc­cess of the project
• The data with­in the project is im­por­tant for a good and ac­cept­ed base­line.
• Im­prove­ments can be shown/proved based on col­lect­ing of data at the be­gin­ning of the project
• Also quan­ti­ta­tive and not only qual­i­ta­tive re­sults are vis­i­ble!
• The quan­ti­ta­tive re­sults most­ly con­vince.

Question 5

With collected data you can?

Answer 5

You can verify the process

… con­firm your hypothe­ses as vaild
or
… re­ject them as in­valid

Question 6

What is a UCL?

Answer 6

Upper control limit

Question 7

What is a LCL?

Answer 7

Lower control limit

Question 8

Why should we com­bine Lean and Six Sig­ma-Tools?

Answer 8

Lean Six Sig­ma con­nects the im­ple­men­ta­tion speed of Lean with the pre­ci­sion and high sustainability of Six Sig­ma.

“Lean Six Sig­ma“ com­bines the speed, the way of ob­ser­va­tion and the im­ple­men­ta­tion ori­en­ta­tion from Lean and the dis­ci­pline of this sys­tem­at­ic and the sta­tis­ti­cal analy­sis tools from Six Sig­ma.

Question 9

What is “pure” lean?

Answer 9

Risk that complex problems and underestimated wrong measures are implemented

Question 10

What is “pure” six sigma?

Answer 10

Risk that complex analysis are used for simple answers or that simple problems were left behind

Question 11

What is Lean Six Sig­ma?

Answer 11

con­nects the im­ple­men­ta­tion speed of Lean with the pre­ci­sion and high sustainability of Six Sig­ma.

Question 12

What is the main dif­fer­ence be­tween Lean & 6 Sig­ma?

Answer 12

The 4 Proofs

Proof of the Gage repeatability and reproducibility
Proof of main ef­fects
Proof of the im­prove­ment of the main KPI
Proof of sus­tain­abil­i­ty

Fast and sus­tain­able re­sults are en­sured through the 4 Proofs

Lean focuses on analyzing workflow to reduce cycle time and eliminate waste. Lean strives to maximize value to the customer while using a few resources as possible. Six Sigma strives for near perfect results that will reduce costs and achieve higher levels of customer satisfaction.

Question 13

What are the 4 proofs?

Answer 13

Proof of the Gage R&R (gage repeatability and reproducibility) and of the base­line
-I have to en­sure that the mea­sure­ment is cor­rect, then I can see if there is a prob­lem or not

Proof of main ef­fects
-What is the biggest lever, were is the root cause

Proof of the im­prove­ment of the main KPI
-Is the im­ple­ment­ed ac­tion suc­cess­ful?

Proof of sus­tain­abil­i­ty
-Is it pos­si­ble to keep this good re­sult?

Question 14

Lean Six Sig­ma tools are used to find what?

Answer 14

the strongest lever in our projects and to reach the tar­gets with less ef­forts and to sta­bi­lize the project re­sults.

Question 15

What is the ba­sis to im­prove process­es?

Answer 15

Process-ori­ent­ed think­ing

Question 16

What are the differences between Lean and Six Sigma?

Answer 16

Lean
• High implementation speed
• Sustainability needs to be improved

Six Sigma
• Implementation after lenghty analyses
• High sustainability

Question 17

Six Sig­ma uses the pow­er of what to col­lect data in repet­i­tive process­es?

Answer 17

Statistics

Question 18

What does the “cen­tral lim­it the­o­rem“ in math­e­mat­ics state?

Answer 18

If you col­lect enough data, the dis­tri­b­u­tion of it, tends to be a nor­mal dis­tri­b­u­tion (bell curve)

this the­o­rem is the foun­da­tion and the as­sump­tion that every process has the be­hav­ior of a bell curve

Question 19

Six Sigma is generally not used in which cases?

Answer 19

Six Sig­ma is in gen­er­al not used in non-repet­i­tive process­es, since it is hard to col­lect the ad­e­quate amount of data.

Question 20

Fo­cus­ing in the process in terms of Six Sig­ma means what?

Answer 20

look­ing at the process math­e­mat­i­cal­ly

Question 21

What Is the De­f­i­n­i­tion of “Sig­ma“?

Answer 21

The stan­dard de­vi­a­tion sig­ma (sym­bol “σ“) is a mea­sure for the dis­tri­b­u­tion of mea­sured val­ues.

It de­scribes the dis­tance from the mean μ to the in­flec­tion point of the curve.

Question 22

If σ is small, what does the bell curve look like?

Answer 22

The curve is nar­row, which means the process has low vari­a­tion and is per­form­ing good.

Question 23

If σ is large, what does the bell curve look like?

Answer 23

The curve is wide spread, which means the process has high vari­a­tion and is per­form­ing bad.

Question 24

Why are there additional signmas?

Answer 24

With the ad­di­tion of sev­er­al Sig­mas, we are able to de­scribe the dis­tri­b­u­tion of the data of a process.

Question 25

What Six Sigma target did the founders set?

Answer 25

The founders of Six Sig­ma set the tar­get, that for an al­most per­fect process a range of 12 Sig­ma (± 6 Sig­ma – where the name comes from) should fit with­in the re­quire­ment lim­its. That leaves over only 3.4 er­rors per mil­lion op­er­a­tions (de­fect rate), which in­di­cates, how dif­fi­cult it is to achieve that tar­get.

Question 26

How do you ap­ply Six Sig­ma?

Answer 26

DMA­IC-cy­cle. That stands for Define, Mea­sure, Anal­yze, Improve and Con­trol

Question 27

In the DMAIC cycle, what does DEFINE mean?

Answer 27

``` What is the problem? Detailing the projects Step 1: Project Charter / potential Step 2 : Customer Interview Step 3: SIPOC (Sup­pli­er Input Pro­cess Out­put Cus­tomer) ```

Question 28

In the DMAIC cycle, what does MEASURE mean?

Answer 28

How can we measure the processes? Trustworthy measurement - Gage repeatability and reproducibility - Process capability analysis

Question 29

In the DMAIC cycle, what does ANALYZE mean?

Answer 29

``` What can we deduce from the measurement? Determine the significant factors Step 7: Determine the potential X‘s Step 8: Analysis of the X Step 9: Proof of relationship Step 10: Functional relation Y = f (Xi) ```

Question 30

In the DMAIC cycle, what does IMPROVE mean?

Answer 30

``` How can we improve the processes? Improve the main parameters Step 11: Optimal setting of the important X Step 12: Tolerancing X Step 13: Process Capability Y and X ```

Question 31

In the DMAIC cycle, what does CONTROL mean?

Answer 31

How can we monitor the process result? Ensuring the improvements Step 14: Control Plan Step 15: Project conclusion

Question 32

What are some of the main ideas to keep in mind about Six Sigma?

Answer 32

- I can´t improve, what I don´t measure - Each process has variation - Mean and variation are needed to make a decision - Make customer requests measurable - Find out the main effect - Effective actions are the best actions (PDCA)

Question 33

If you collect an infinite amount of data, what will the distribution look like?

Answer 33

* like a normal distribution curve | * like a bell curve

Question 34

If you achieve a world-class process according to Six Sigma understanding, what's the defect rate then?

Answer 34

3.4

Question 35

What different kinds of data types are there?

Answer 35

``` Continuous Binary Quantity Nominal Ordinal ```

Question 36

Continuous data is?

Answer 36

Measurable on the basis of a scale, e.g. Diameter 1.25 mm Continuous data is data that can take any value. Height, weight, temperature and length are all examples of continuous data. Some continuous data will change over time; the weight of a baby in its first year or the temperature in a room throughout the day.

Question 37

Binary data is?

Answer 37

Ok/Not Okay Binary data is data whose unit can take on only two possible states, traditionally labeled as 0 and 1 in accordance with the binary numeral system and Boolean algebra

Question 38

Ordinary data is?

Answer 38

School grades Ordinal data is a categorical, statistical data type where the variables have natural, ordered categories and the distances between the categories is not known. The ordinal scale is distinguished from the nominal scale by having a ranking.

Question 39

Quantity data is?

Answer 39

number of errors, number of scratches Quantitative data is defined as the value of data in the form of counts or numbers where each data-set has an unique numerical value associated with it Quantitative data is data expressing a certain quantity, amount or range

Question 40

Nominal ("named") data is?

Answer 40

Colors Type of data that is used to label variables without providing any quantitative value It is the simplest form of a scale of measure One of the most notable features of ordinal data is that, nominal data cannot be ordered and cannot be measured.

Question 41

What different kinds of distribution are there?

Answer 41

``` Normal distribution Poisson distribution Binomial distribution Weibull distribution Exponential distribution ```

Question 42

What is normal distribution?

Answer 42

Normal distribution • Continuous data with a symmetric distribution • Characteristic “bell shape” • Our standard distribution Normal distribution describes continuous data which have a symmetric distribution, with a characteristic 'bell' shape.

Question 43

What is poisson distribution?

Answer 43

Poisson distribution-- DISCRETE Describes the number of events occurring in a fixed time interval or region of opportunity • Number of binary data from an infinite sample • Distribution of rare independent events (e.g. errors) • Average occurrence rate is known (e.g. Roulette 1/37 per number = 2.70 %) Poisson distribution describes the distribution of binary data from an infinite sample. Thus it gives the probability of getting r events in a population. The Poisson distribution is used to describe discrete quantitative data such as counts in which the population size n is large, the probability of an individual event is small, but the expected number of events, n, is moderate (say five or more). Typical examples are the number of deaths in a town from a particular disease per day, or the number of admissions to a particular hospital.

Question 44

What is binomial distribution?

Answer 44

Binomial distribution A binomial distribution can be thought of as simply the probability of a SUCCESS or FAILURE outcome in an experiment or survey that is repeated multiple times (pass/fail; yes/no) • Number of binary data from a finite (limited) sample • Number of defective units (result OK/NOK) • Can be estimated with the Poisson distribution with a high number of runs

Question 45

What is weibull distribution?

Answer 45

The Weibull distribution is a family of distributions that can take on many shapes, depending on what parameters you choose. It’s commonly used to assess product reliability, analyze life data and model failure times. • Time to technical failures • Reliability / service “Bathtub Curve

Question 46

What is exponential distribution?

Answer 46

Exponential distribution Probability distribution of the time between events in a Poisson point process, i.e., a process in which events occur continuously and independently at a constant average rate. It is often used to model the time elapsed between events * Grows or falls very quick and then approaches very slow (endless) * Service life of electrical components * Radioactive decay

Question 47

What are three things to keep in mind about data?

Answer 47

- Data can be discrete or continuous - Discrete data is subdivided in binary, quantity and category - Different distributions show different data Discrete data is information that can only take certain values Continuous data is data that can take any value

Question 48

What is a sample?

Answer 48

A sam­ple is a sub­set of a pop­u­la­tion. With the help of this sam­ple we try to draw mean­ing­ful con­clu­sions with re­gard to the pop­u­la­tion.

Question 49

What is the target of a sample?

Answer 49

Tar­get: Rep­re­sen­ta­tive and mean­ing­ful quan­ti­ty over the dis­tri­b­u­tion of the ba­sic pop­u­la­tion and its rep­re­sen­ta­tives.

Question 50

What are the different types of samples?

Answer 50

Stratified Sample Selection The selection is proportionate to the subgroups Simple Sample Selection Random Systematic Sample Selection Sample of every xth part Sample subgroups For non-normal distributions

Question 51

What is the rule of thumb for minimum sample size?

Answer 51

Average value 30 Frequency distribution 50 Pareto distribution 50 Scatter diagram/plot 30 Control charts 30 Proportions 200

Question 52

What are some things to keep in mind about samples?

Answer 52

A sample is a subset of a population With the help of this sample we try to draw meaningful conclusions with regard to the population Objective of a sample selection is to define a representative and meaningful quantity over the distribution of the basic population and its representatives A rule of thumb gives you the minimum sample size according to the type of representation

Question 53

Mea­sure­ment Sys­tem Analy­sis (MSA) is?

Answer 53

A mea­sure­ment sys­tem analy­sis (MSA) is a thor­ough as­sess­ment of a mea­sure­ment process to iden­ti­fy the vari­a­tion in that mea­sure­ment process.

Question 54

What is the target of MSA?

Answer 54

The tar­get of an MSA is to en­sure a high mea­sure­ment qual­i­ty in or­der to avoid mis­in­ter­pre­ta­tions Iden­ti­fy the share of er­ror gen­er­at­ed by the mea­sure­ment

Question 55

What are the different types of measuring errors?

Answer 55

``` "Bias" or "offset" Drift “Stability" or “spam" Linearity Repeatability Reproducibility ```

Question 56

When should we perform a MSA?

Answer 56

When you need to eliminate variation in the measurement system; eliminate measurement system error Whenever a measurement is being used to assess the quality or quantity of a product, a measurement system study is required. For Y’s: al­ways For X’s: for sig­nif­i­cant ef­fects The more pre­cise we can mea­sure Y, the eas­i­er it will be to rec­og­nize the ef­fects of each X.

Question 57

The MSA for dis­crete data checks which of the fol­low­ing as­pects?

Answer 57

Re­peata­bil­i­ty (mea­sur­ing sys­tem spread be­tween a sin­gle op­er­a­tor) Re­pro­ducibil­i­ty (mea­sur­ing sys­tem spread be­tween dif­fer­ent op­er­a­tors) De­vi­a­tion from the stan­dard (stan­dard part = real val­ue)

Question 58

The Mea­sure­ment Sys­tem is con­sid­ered suit­able if there are what percentage of agree­ments?

Answer 58

The Mea­sure­ment Sys­tem is con­sid­ered suit­able if there are 80% of agree­ments (be­tween runs, em­ploy­ees and stan­dard).

Question 59

What kind of measurements do you use for continuous data?

Answer 59

Non-de­struc­tive Mea­sure­ment-- testing and analysis technique used by industry to evaluate the properties of a material, component, structure or system for characteristic differences or welding defects and discontinuities without causing damage to the original part Mea­sure­ment of di­am­e­ter (MSA Crossed) De­struc­tive test ex. Tear­ing test--Destructive measurements are processes that completely destroy the system they are measuring, and they are primarily used when detecting light. Part can not be mea­sured again (MSA nest­ed)

Question 60

What are 3 procedures to use for continuous data?

Answer 60

1. Calibration: deviation from a standard value Measuring instruments without operator effect with standard part 2. Gage R & R (repeatability and reproducibility) Measuring instruments with operator effect with real parts 3. Repeatability (without operator effect) Measuring instruments without operator effect with real parts

Question 61

What are 3 evaluation criteria for continuous measuring system analysis (MSA)?

Answer 61

1. Gage R&R What is the share of the Measurement system error(repeatability and reproducibility) compared with total variation? 2. Process over tolerance How high is the share of the measuring system spread compared with part tolerance? 3. Number of distinct categories Between how many categories can the measuring system distinguish? "Resolution" to recognize differences between parts

Question 62

What are some things to keep in mind for Measurement System Analysis (MSA) for discrete & continuous data?

Answer 62

-Measuring error could be a mean value error (location) or a spread error (variance) -A lot errors could occur during measurements: "Bias" or "offset", drift, “stability" or “spam", linearity, repeatability and reproducibility - Reproducibility error means different operators get different measurements - Repeatability error means the same operator gets different measurements - Different kind of data require different kind of measurements and MSA - Perform a MSA to find out the measuring error

Question 63

What are the best tools to use to figure out process variation?

Answer 63

His­togram and Box Plot are graph­i­cal meth­ods to vi­su­al­ize vari­ance with­in a process in dif­fer­ent ways to get a bet­ter un­der­stand­ing of what's hap­pen­ing in the process. Box plot is a method for graphically depicting groups of numerical data through their quartiles. Box plots may also have lines extending from the boxes (whiskers) indicating variability outside the upper and lower quartiles In a histogram, each bar groups numbers into ranges. Taller bars show that more data falls in that range. A histogram displays the shape and spread of continuous sample data.

Question 64

What is a histogram?

Answer 64

A his­togram shows the dis­tri­b­u­tion of con­tin­u­ous data (lo­ca­tion & spread). His­tograms can be cre­at­ed be­fore or dur­ing an analy­sis to sup­port as­sump­tions and steer the fur­ther analy­sis in the right di­rec­tion.

Question 65

What is a box plot?

Answer 65

A box plot is a graph­i­cal sum­ma­ry of lo­ca­tion and spread of a process. The box plot shows the median using 4 quartiles

Question 66

What are some things to keep in mind about process variation?

Answer 66

-A histogram shows the distribution of continuous data, it's a graphical view of the location and spread of continuous sample data -Histograms can be created before or during an analysis to support assumptions and steer the further analysis in the right direction - A box plot is a graphical summary of location and spread of a process

Question 67

What is the difference between location and spread & what should I optimize first?

Answer 67

Location: expected value of the output being measured. For a stable process, this is the value around which the process has stabilized. Spread: expected amount of variation associated with the output. This tells us the range of possible values that we would expect to see.

Question 68

What's the difference between a sample and and a population?

Answer 68

* A population includes all of the elements from a set of data. * A sample consists one or more observations drawn from the population. This method is used in the Measure Phase in order to find out, what is the current performance and deviation of a process. It is used as well in the Improve Phase in order to show the improvement of the process by comparing it with the initial analysis.

Question 69

What are some things to keep in mind when using sample and population?

Answer 69

- If the spread is too high, you'll have an un­sta­ble process - Very tight group­ing is worth noth­ing, if you don't meet the tar­get - First work on the spread then work on the lo­ca­tion

Question 70

What do you have to do, when the spread of your process is too wide?

Answer 70

• understand the variation of the process in order to reduce it (smaller sigma)

Question 71

What do you have to do, when the location of your process is not centered?

Answer 71

• understand the parameters for the location and then move it to the center

Question 72

What is a Con­fi­dence In­ter­val?

Answer 72

as­sump­tions and then con­clu­sions about the pop­u­la­tion with a rel­a­tive small amount of data We can de­rive as­sump­tions (sta­tis­ti­cal con­clu­sions) about the pop­u­la­tion with a rel­a­tive small amount of data (sam­ple) A con­fi­dence in­ter­val tells you in which range (in­ter­val) the "true" lo­ca­tion and/or spread pa­ra­me­ters of the ba­sic pop­u­la­tion lie with a spe­cif­ic prob­a­bil­i­ty

Question 73

What is the Con­fi­dence In­ter­val for Means?

Answer 73

A confidence interval for the mean is a way of estimating the true population mean. Instead of a single number for the mean, a confidence interval gives you a lower estimate and an upper estimate. As soon as the Con­fi­dence In­ter­val for mean over­laps, we can’t prove that there is a sta­tis­ti­cal dif­fer­ence be­tween the av­er­age mean of the pop­u­la­tions that the sam­ples are tak­en from. You will want to achieve this if the process­es need to be sta­ble. As soon as the Con­fi­dence In­ter­vals for mean no longer over­lap, the dif­fer­ence is sig­nif­i­cant. You will want to achieve this if you want to change the process.

Question 74

The confidence interval for means is used in what phase?

Answer 74

IMPROVE in or­der to graph­i­cal­ly show the im­prove­ment of the new process per­for­mance com­pared to the ini­tial process per­for­mance

Question 75

How does hypothesis testing work?

Answer 75

Hypothesis testing in statistics is a way for you to test the results of a survey or experiment to see if you have meaningful results. Hypothesis testing ensures the statistical differences between 2 or more process outputs. * statistically determine if our improvements are significant * verify suspected causes

Question 76

What are the Procedures for Hypothesis Testing?

Answer 76

1️️. What do I want to find out? • Lead time too long? Difference in paint thickness? • Improvement is effective? Process is stable? 2. Select the correct statistical test 3. Set up the hypotheses and significance level • Formulate what is to be proved as Ha (Alternative hypothesis) and Ho (null hypothesis) 4️️. Take sample and read the p-value Collect data, run test and read the p-value. The P value or calculated probability is the estimated probability of rejecting the null hypothesis (H0) of a study question when that hypothesis is true How do you interpret the result? • Reject Ha assumption: if p > 0.05 • Accept Ha assumption: if p ≤ 0.05

Question 77

By using hypothesis testing, what are the two main goals?

Answer 77

Either we can test for deviation from a mean/median, that means location. Or we can test for the standard deviation, that means spread.

Question 78

The idea of hypothesis testing is that every statistical test involves the formulation of which two complementary statements?

Answer 78

* Null hypothesis (H 0): there is no difference (status quo) | * Alternative hypothesis (H a): there is a difference (change has occurred)

Question 79

What does a Hypothesis Testing Decision Tree help you do?

Answer 79

The decision tree helps you - depending of the kind of data - to choose easily the correct and required statistical test.

Question 80

What does hypothesis do?

Answer 80

- ensures the statistical differences between 2 or more process outputs - statistically determines if our improvements are significant - verifies suspected causes

Question 81

What does the null hypothesis assume?

Answer 81

The null hypothesis (H 0) assumes there is no difference (status quo)

Question 82

What does the alternative hypothesis assume?

Answer 82

The alternative hypothesis (H a) assumes there is a difference (change has occurred)

Question 83

What are the two types of wrong decisions possible during hypothesis testing?

Answer 83

Two types of wrong decisions are possible during hypothesis testing, those are called α risk and β risk

Question 84

What are some things to keep in mind about hypothesis testing?

Answer 84

- α risk-- rejecting the null hypothesis even thought it is true, the measure/action is successful, but in reality it is not - In case of a β risk, the decision is that "x" is not the cause for this problem, although it actually is - p-value is a probability value

Question 85

In sta­tis­tics a re­la­tion be­tween dif­fer­ent vari­ables is called what?

Answer 85

a re­gres­sion

Question 86

What is graphical regression?

Answer 86

Tools for rec­og­niz­ing/rep­re­sent­ing (ob­vi­ous) con­nec­tions Suit­able for steer­ing com­mit­tees

Question 87

What is statistical regression?

Answer 87

Tools for ver­i­fy­ing/prov­ing con­nec­tions

Question 88

What are different regressions?

Answer 88

Discreet | Continuous

Question 89

What is the best way to visualize data?

Answer 89

Scatter plot

Question 90

What is a matrix plot?

Answer 90

A Com­bi­na­tion of Scat­ter Plots The ma­trix plot is a ma­trix of scat­ter plots with each X and the Y. The ob­jec­tive of the ma­trix plot is to look at the in­flu­ence of each X and the Y and to also rec­og­nize any re­la­tions be­tween X to X.

Question 91

What are some things to keep in mind about visualizing data?

Answer 91

- Cor­re­la­tion is the re­la­tion­ship be­tween an in­de­pen­dent vari­able and a de­pen­dent vari­able - The goal is to prove that there is a lin­ear re­la­tion­ship/cor­re­la­tion be­tween 2 (or more) vari­ables/fac­tors/pa­ra­me­ters - The KPI show­ing this is called "cor­re­la­tion co­ef­fi­cient"

Question 92

What happens during the IMPROVE phase of DMAIC?

Answer 92

Af­ter we have un­der­stood in the Analy­sis Phase what the root caus­es for vari­a­tions are, we have now to de­rive im­prove­ment ac­tions and then im­ple­ment them. In the im­prove phase we use tools that you al­ready know from the mea­sure­ment, analyze and con­trol phase in or­der to de­vel­op and re­al­ize the im­prove­ment. - Spread and location - Confidence interval - Hypothesis testing - Control charts

Question 93

A process is sta­ble and pre­dictable if the vari­a­tion is?

Answer 93

nat­ur­al We can only im­prove process­es when they are sta­ble and pre­dictable. If not: we need to sta­bi­lize the process.

Question 94

A process is stable when?

Answer 94

A process is sta­ble if all the data points are with­in two con­trol lim­its. To mon­i­tor this, a con­trol chart is used for vi­su­al­iza­tion. A control chart or process-behavior charts, are a statistical process control tool used to determine if a manufacturing or business process is in a state of control

Question 95

How do you monitor process stabilization?

Answer 95

A con­trol chart is an ex­ten­sion of the run chart and in­cludes spec­i­fi­ca­tion and con­trol lim­its. A run chart, also known as a run-sequence plot is a graph that displays observed data in a time sequence. A run chart is a line graph of data plotted over time. By collecting and charting data over time, you can find trends or patterns in the process. Because they do not use control limits, run charts cannot tell you if a process is stable. However, they can show you how the process is running.

Question 96

What is natural variation?

Answer 96

"nat­ur­al": with­in the con­trol lim­its The natural variation or "common cause" variation is the natural fluctuations in process flow introduced by individuals, slight differences in execution, or instrument performance fluctuations.

Question 97

What is exceptional variation?

Answer 97

"ex­cep­tion­al": out­side the con­trol lim­its Exceptional variation, also called special cause or assignable cause variation, does not follow a predictable pattern. Exceptional variation is a signal that the process is changing over time.

Question 98

What are some things to keep in mind about a control chart?

Answer 98

-UCL and LCL are set by the process -USL and LSL are set by the cus­tomer re­quire­ments there­fore, the con­trol lim­its should al­ways be with­in the spec­i­fi­ca­tion lim­its (upper specification limits, lower specification limits) The Con­trol Chart can be used in each phase, since it is an uni­ver­sal method for vi­su­al­iz­ing the process per­for­mance In the Con­trol Phase of DMAIC it is es­pe­cial­ly es­sen­tial be­cause here we want to prove the long-term sustainability of the im­prove­ment. Be­sides that, the Con­trol Chart can eas­i­ly be im­ple­ment­ed as a stan­dard, e.g. in the Shopfloor Man­age­ment on a dai­ly ba­sis.

Question 99

What are some things to keep in mind with control charts?

Answer 99

A con­trol chart sets up con­trol lim­its to dif­fer­en­ti­ate be­tween com­mon and spe­cial caus­es Up­per/Low­er Con­trol Lim­its (UCL/LCL) are set by the process Com­mon caus­es lay in­side those con­trol lim­its - they are con­stant­ly present and act si­mul­ta­ne­ous­ly (back­ground noise/noise) Spe­cial caus­es lay out of those con­trol lim­its - they act at a spe­cif­ic point in time in a spe­cif­ic lo­ca­tion (sys­tem­at­ic vari­a­tion/sig­nal) Up­per/Low­er Spec­i­fi­ca­tion Lim­it (USL/LSL) are set by the cus­tomer re­quire­ments

Question 100

What three things help you to sustain improvements?

Answer 100

1. Shopfloor Man­age­ment 2. Stan­dards 3. Sta­ble process­es

Question 101

What is a "Bias" or "offset" error?

Answer 101

is the deviation of the output, when the device is in its zero position, compared with the optimum value

Question 102

What is a Drift error?

Answer 102

Drift errors are caused by deviations in the performance of the measuring instrument (measurement system) that occur after calibration. Major causes are the thermal expansion of connecting cables and thermal drift of the frequency converter within the measuring instrument.

Question 103

What is a “Stability" or “spam" error?

Answer 103

Stability in numerical linear algebra Consider the problem to be solved by the numerical algorithm as a function f mapping the data x to the solution y. The main causes of error are round-off error and truncation error.

Question 104

What is a Repeatability error?

Answer 104

Repeatability error is the maximum difference in output when approaching the same point twice from the same direction. The difference between output readings for two or more consecutive pressure cycles to rated range under duplicate conditions, approached from the same (increasing or decreasing) direction.

Question 105

What is a Reproducibility error?

Answer 105

Refers to the inability to get the same answer from measurements taken by different people under identical conditions Reproducibility refers to the variation in measurements made on a subject under changing conditions