Apologies

Question 1

goal of an apology

Answer 1

1. to say sorry
2. to explain why offence happened
3. to repair relationship/make up for the offence

Question 2

5 strategies used in apologies

Answer 2

1. expression of the apology
2. acknowledgement of responsbility
3. explanation/account
4. order of repair
5. promise of non-reoccurence

Question 3

what do apology strategies depend on?

Answer 3

culture
context
authority
familitarity
intensity of violation

Question 4

verbs associated with expressing apologies

Answer 4

‘sorry, excuse, forgive, apologize’

Question 5

intensifiers

Answer 5

‘really’, verry’

Question 6

written vs spoken apologies

Answer 6

‘i apoloigize’ in english reserved for normally written apologies

Question 7

phrases associated with acknowlding responsbiility

Answer 7

‘its my fault’
‘you’re right
‘i didnt meant to ‘

Question 8

what are ‘non apologies’

Answer 8

not really apologizing:
“i beg your pardon?’/” Im sorry, what do you mean?”= asking for clarity/repetition

‘i’m sorry this happened to you (bad news)”

‘i’m afraid that is not possible’