AOTA — Inclusion, Bias, Microaggression, & Conflict Resolution

Question 1

any dimension that can be used to differentiate groups and people from one another

Answer 1

Diversity

Question 2

Influences of diversity

Answer 2

Internal
External
Organizational
World view

Question 3

Race, Age, National Origin, Ethnicity such as: BIPOC (Black,
Indigenous, Person of Color), Cultural Diversity, Gender, Sexual, Appearance, Sexual Orientation, Physical Ability, Mental Ability are all examples of what type of influence

Answer 3

Internal

Question 4

Interests, Education, Appearance, Citizenship, Geographic, Location, Family Status, Spirituality/Religion, Relationship Status, Socioeconomics Status, National Origin, and Experiences bare all examples of what type of diversity influence

Answer 4

External

Question 5

Job Function
Management
Status
Work Location
Department
Seniority
Union Affiliation

Describes what type of diversity influence

Answer 5

Organizational

Question 6

Cultural Events
Politics
History Knowledge

Examples of what type of diversity influence

Answer 6

World view

Question 7

Encouraging diversity incorporates all the elements that
make each individual unique and provides the opportunity to do what two things with each other?

Answer 7

Learn
Connect

Question 8

Address social determinant’s, more innovation, improving communication, boost creativity, increased trust, reduce health disparities, enhanced awareness, higher retention, and increased engagement are all …..

Answer 8

Benefits of diversity

Question 9

refers to the fair and just treatment in relation to
opportunities, access to those opportunities and the available
resources for everyone

Answer 9

Equity

Question 10

What does providing equity entail?

Answer 10

changing the structure and systemic barriers that create inequities

Question 11

each person or group of
people is given the
same resources or
opportunities

Answer 11

Equality

Question 12

solution for
addressing imbalanced
social systems. Justice
can take equity one step
further by fixing the
systems in a way that
leads to long-term,
sustainable, equitable
access for (future)
generations

Answer 12

Equity

Question 13

Benefits of equity include

Answer 13

Structures outcomes
Fosters multi-sector collaboration
Increases community capacity
Encourages solutions for equitable opportunities in health
Provide a foundation for a vibrant, healthy community

Question 14

the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success

Answer 14

Inclusion

Question 15

unfair prejudice either in favor of or against a person or group in comparison with another person or group

Answer 15

Bias

Question 16

Views, beliefs and attitudes are
directly expressed about a person or
group; person is aware of the bias and
outwardly and consciously operates
with biased perspectives and ideas.

Explicit bias

Answer 16

Concious bias

Question 17

Views or ideas that are indirectly
expressed about a person or group;
person is unaware of the bias and
unconsciously operates with a biased
perspective.

Implicit bias

Answer 17

Unconscious bias

Question 18

Affinity
Ageism
Attribution
Beauty
Confirmation
Conformity
Contrast effect
Gender
Halo effect
Horn effect
Name
Weight

Answer 18

Types of bias

Question 19

Mitigating Unconscious Bias

Answer 19

Organization responsibility
Individual responsibility
Co-responsibility

Question 20

Ways to address bias

Answer 20

Meditation
Perspective adjustment
Training
Education

Question 21

Racism, ableism, sexism, ageism,
homophobia, and discrimination
present in many forms and typically fall
into two main categories:

Answer 21

overt and
covert

Question 22

identified in obvious ways such as
violent attacks, purposeful exclusion,
and verbal and physical harassment.

Answer 22

Overt racism, homophobia, ableism,
sexism, and discrimination

Question 23

concealed or subtle and often difficult to
observe and pinpoint.

Answer 23

Covert racism, homophobia, ableism,
sexism, and discrimination

Question 24

brief and daily exchanges that act as insults
or send demeaning and belittling messages to marginalized groups based on:

Race
Gender identity
LGBTQIA+ identity
Age
Physical ability
Language
Immigration status

Answer 24

Microaggresion

Question 25

Three types of microaggression

Answer 25

Microassaults
Microinsults
Microvalidation

Question 26

Intentional behavior that is discriminatory through actions and slurs

Answer 26

Microassaults

Question 27

Subtle verbal and nonverbal communications that:

Convey rudeness and insensitivity and demean a
person’s racial heritage or identity.

Represent subtle insults, often unaware to the
perpetrator, but clearly express a hidden offending
message to the recipient

Answer 27

Microinsults

Question 28

An employee who asks a
colleague of color how she got
her job, implying she was hired
through affirmative action or
filling a quota.

Example of

Answer 28

Micro assaults verbal

Question 29

A white teacher failing to
acknowledge students of color in
the classroom or when a White
supervisor acts distracted, avoids
eye contact, or turns away from a
Latinx employee.

Example of

Answer 29

Micro assaults nonverbal

Question 30

Communications that subtly exclude, negate, or invalidate
the thoughts, feelings, experiences, and reality of a person
in a marginalized group

Answer 30

Micro validation

Question 31

Two types of micro validation

Answer 31

Exclusion
Invalidation

Question 32

3 parts to facing difficult conversations

Answer 32

Acknowledge and validate
Get curious w/ compassion
Joint problem-solve

Question 33

Ways to process emotions before having difficult conversations

Answer 33

Share frustration w/ someone you trust
Write out your feelings
Plan conversation
Execute

Question 34

3 F’s to executing discussion

Answer 34

Facts
Feelings
Future

Question 35

ADDRESS model

Answer 35

Acknowledge
Dialogue
Document
Redirect
Educate
Stop
Support