AOS 3: Quality Management Flashcards
What is quality management?
Quality management is the management of the production process that ensures the outputs produced are consistently reliable and durable.
What are quality management strategies?
- Quality control
- Quality assurance
- Total quality management (TQM)
What is quality control?
Quality control is a procedure or set of procedures that aim to ensure that a manufactured good or performed service adheres to a set of quality criteria by using checks at regular intervals.
What are advantages of quality control?
- Improved quality leading to satisfied customers
- Stops faulty product reaching customers
- Common operations problems can be identified and fixed leading to less wastage
- Inspector takes responsibility of the process which adds ownership
What are disadvantages of quality control?
- Initial waste levels may increase
- Problems are identified at the end of process
- Takes responsibilities away from employees
- Can increase cost through additional workers and time away from employees
What is quality assurance?
Quality assurance is a set system where the organisation meet a set of predetermined quality standards, often set by an independent body.
What are advantages of quality assurance?
- Improved quality leads to satisfied customers
- Improved consumer confidence due to standards
- No inspection team required to pay
- Less wastage of faulty products as the product is checked at every stage
What are disadvantages of quality assurance?
- Time consuming to train to meet standards
- Initially expensive due to training
What is total quality management?
Total quality management is a system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a business’ operations.
What are the advantages of total quality management?
- All workers and management have ownership
- Every aspect of organisation continually assessed
- Improved levels of quality leading to satisfied customers
- Substantial investment in training and support but return on investment is high
- not a quick fix
