analysis of complaint Flashcards
1
Q
consumers at the centre of system - model
A
engagement
- patient being a partner in their own healthcare
transparency
- owning up when things go wrong
culture
- advocates for everyone in the team to speak up
seamless service
- communication between services
2
Q
summary complaints process in practice
A
- investigate
- no further action
- refer to provider
- refer to advocacy
- refer to registration authority
- get more information
3
Q
common primary complaint issues
A
- inadequate/inappropriate treatment
- missed/incorrect/delayed disgnosis
- disrespectful manner/attitude
