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Tech > Air New Zealand General Knowledge > Flashcards

Air New Zealand General Knowledge Flashcards

1
Q

What is Air New Zealand’s Objective?

A
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2
Q

Who is on the current EXCO (Executive Committee)?

A
  • CEO Christopher Luxon - CPO - Jodie King - Bruce Parton - COO - David Morgan - Chief Ops Integrity & Standards Officer - Mike Tod - Chief Marketing and Customer Officer - Nick Judd - Chief Strategy, Networks and Alliance Officer - John Whittaker - Chief Air Operations and People Safety Officer
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3
Q

What initiatives to help reach further carbon emissions with Airways and CAA are being done?

A
  • Tailored arrivals and departures - Route optimization
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4
Q

Who are Air NZ’s CEO and Chief Pilot?

A

CEO - Christopher Luxon Chief Ops Integrity and Standards Officer - David Morgan

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5
Q

Winning Team?

A
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6
Q

To what destinations does Air NZ Fly?

A

Domestic main trunk line. Cairns Sunshine Coast Brisbane Gold Coast Sydney Melbourne Adelaide Perth Norfolk Island New Caledonia Fiji Tonga Samoa Niue Rarotonga Tahiti Vancouver San Francisco Los Angeles Houston Chicago (coming) Hawaii Buenos Aires Tokyo Osaka Shanghai Taipei (coming) Hong Kong Ho Chi Minh City Singapore Denpasar London

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7
Q

How does Air NZ ensure procurement team buys from ethical suppliers?

A
  • Supplier code of conduct, based on UN principles. 88.7% assurance but aim is 100% by 2020.
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8
Q

Who is Air New Zealand’s Chief Digital Officer?

A

Avi Golan

Avi joined Air New Zealand in January 2016 and leads the airline’s strategy to engage digitally with customers across multiple international markets and enhance the new revenue opportunities that digital brings while driving customer innovation. Avi has held senior leadership positions in some of the most innovative companies globally across a range of industries, including Google, Barnes & Noble, Olive Software and Intuit.

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9
Q

How much air freight NZ exports are carried on Air NZ and to how many destinations?

A
  • 35% - Access to 120 destinations
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10
Q

What is Air New Zealand’s Promise?

A
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11
Q

What roughly is Air NZ’s current share price and how has it tracked over the past two years? (Current June 2018)

A

Price - $3.30 2 years ago - $2.25 Steady except for strong growth between Oct 2016 and Jul 2017. Does not appear to have been affected by 787 engine issues in first half of 2018.

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12
Q

When was TEAL renamed Air NZ?

A

1965

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13
Q

How many international destinations does Air NZ service?

A

31 destinations in 19 countries.

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14
Q

When did NAC start?

A

1947 - with 40 Sqn disbanded aircraft (along with others)

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15
Q

Principle activity of Air NZ Group is…?

A
  • Operation of domestic and international passenger transport and cargo
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16
Q

Who does Air NZ work with to promote nature and science within NZ?

A
  • DOC (supporting biodiversity projects, funding marine monitoring) and NZ Antarctic Research Institute (commenced 2016 a three year eco-systems project)
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17
Q

Any language awards recently?

A
  • Maori language awards 2016 - for efforts to increase use to Te Reo.
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18
Q

Does Air NZ meet ICAO noise standards?

A

Yes

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19
Q

How many passengers per year does Air NZ fly?

A

16 million (2017)

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20
Q

5 Leadership Behaviours - Objectives

A
  • Passion for People - builds talent and teams - Own it - Acts with accountability and responsibility - Aim High - has a growth and results mindset - Know your customer - Operates with acute customer focus - Step Up - Executes with excellence (POAKS)
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21
Q

Go Beyond ‘Objective’?

A

Create a world class organisation by delivering cultural, customer, and commercial excellence

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22
Q

What factors have shaped Air NZ’s profitability in 2018?

A
  1. Increasing capacity by 3.4% 2. Increasing fuel use by 1.8 % 3. Increasing fuel costs 4. Adverse foreign exchange movements
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23
Q

Most effective way to reduce emissions?

A
  • Operating a modern and efficient fleet
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24
Q

Award for sustainable business?

A
  • Supreme Award winner, Sustainable business networks NZI greatest contribution to a sustainable NZ award.
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25
Q

What were the results of the IATA Operational Efficiency Team’s on-site Air NZ review of carbon management performance against international best practice?

A
  • Average airline carbon reduction measures identified by IATA are 5%, Air NZ were 1.46% (37,000 tonnes per annum) meaning well on the way
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26
Q

What does Air NZ spend annual across the global supply chain?

A
  • Approx $1.2 Billion
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27
Q

What initiatives have Air NZ pursued in the past for a better experience for the customer?

A
  • Skycouch 2010 - Herring Bone business class seat configuration (lie-flat, easy aisle access) - Short haul fair remodelling 2002 - lower fares, simplified booking rules, internet sales focus, improved loyalty benefits - Seats to suit’ 2010 e.g. seat+bag - Airpoints dollars - book any seat anytime
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28
Q

What new routes is Air NZ looking to service?

A
  • Increased trans tasman services - Chicago - Taipei
29
Q

Air NZ’s commitment to Air New Zealander’s

A

Committed to providing a safe workplace, ensuring diversity in leadership, being a talent incubator for the wider economy and fostering a culture that delivers a highly engaged workforce.

30
Q

What noise reduction options has Air NZ recently undertaken?

A
  • A320 noise reducing vortex generators - Changing tracks and times around AKL and CH (at the cost of more fuel/time) - Efficient GPS approaches
31
Q

What are some of the operational initiatives for sustainability?

A
  • Electricity (43% reduction since 20111) - Waste (76% diverted from landfills in AKL in 2017, aim is 100% by end of 2020) - Inflight Waste - Recyclable coffee cups, 49% dry cabin international waste now recycled, reuse untouched inflight products. - Uniforms recycling - Furniture donated to not-for-profit groups - Electric vehicle programme - Reconfig lighter weight baggage containers in 777/787 to be lighter
32
Q

When listed on stock exchange?

A

1989

33
Q

How have the revenue and net profit results tracked over the last five years?

A

Revenue: 2013 - $4,618,000,000 2014 - $4,652,000,000 2015 - $4,925,000,000 2016 - $5,231,000,000 2017 - $5,109,000,000 Net Profit: 2013 - $182,000,000 2014 - $263,000,000 2015 - $327,000,000 2016 - $463,000,000 2017 - $382,000,000

34
Q

% in 2017 of females on senior leadership and any awards?

A
  • 39% - Winner for empowerment award innovative responses to empowering woman in the workplace - team and diversity awards NZ 2017
35
Q

When did TEAL and NAC combine to be Air NZ?

A

Apr 1978

36
Q

Where does Air NZ stand in corporate social responsibility for embedding sustainability management capabilities?

A
  • Top 3
37
Q

What % of global emissions is from the aviation industry>

A

2%

38
Q

Go Beyond ‘Promise’?

A

Connect NZ’ers with each other, and NZ with the world, through a liberating travel experience

39
Q

What aircraft in what numbers make up the Air NZ Mainline fleet?

A

A320 - 30 B777-200ER - 8 B777-300ER - 7 B787-9 - 11

40
Q

How many domestic destinations (group)?

A

20

41
Q

What is the air new zealand Pilot’s priority list?

A
  1. Safety
  2. Customer service
  3. On time performance
  4. Efficiency
42
Q

Customers at the Core?

A
43
Q

When does Air NZ want to have carbon neutral growth by?

A

2020

44
Q

On Aussie stock exchange?

A

Yes - 2002

45
Q

When did Govt sell Air NZ to Brierly consortium (QANTAS, JAL)?

A

1989

46
Q

Go Beyond ‘Purpose’?

A

Supercharge NZ’s success socially, economically, and environmentally

47
Q

What community activities do Air NZ do?

A
  • destination brand development & trade familiarisations - conservation volunteering - Airpoints to Schools - Disaster relief when required
48
Q

Expand the Travel Experience?

A
49
Q

Execute the Plan?

A
50
Q

What aircraft in what numbers are on order by Air NZ Mainline?

A

A320/321 NEO - 13 B787-9 - 2 B777x/A350 - Unknown

51
Q

What are the revenue, earnings before tax and dividend figures for the interim 2018 results?

A

Revenue - $2,729,000,000 Earnings before tax - $323,000,000 Dividend - 11 cents per share

52
Q

What are the IATA commitments for fuel efficiency and carbon emissions?

A
  • 1.5% annual fuel efficiency improvement between 2010 and 2020 - Carbon neutral growth from 2020 - A reduction in 50% in net emissions by 2050 compared to 2005 levels
53
Q

How many flights international destinations, how many destination and what is their biggest market?

A

o 31 (Chicago to come) o Australia is the biggest market at nearly 200 flight per week.

54
Q

What initiatives are Air NZ doing for their employees?

A
  • Advance Maori throughout their organisation - Health & Safety well-being - Employee engagement - Diversity and Inclusion - Talent Incubator - Employee participation in sustainability
55
Q

Fighting Fit?

A
56
Q

When did Air NZ join Star Alliance?

A

1999

57
Q

5 core strategic initiatives?

A
  • Customers at the core - put them at the heart of everything we do - Expand the travel experience - pursue opportunities to reinforce our core business - Execute the plan - grow our business by developing our Pacific Rim markets - Fighting Fit - be efficient and agile as we grow - Winning Team - embed high performance, high engagement culture (CEEFW)
58
Q

What is the significance of Air NZ’s brand?

A
  • The brand defines Air NZ. One brand, one purpose, one culture and one story.
59
Q

Air NZ Awards in 2017? Plus recent 2018?

A

2018 Australia’s most reputable company - 2nd year running 2017 Airline of the Year - AirlineRatings.com Top Airline in the World - Condé Nast Traveler Readers’ Choice Awards OneSmart, Travel Money Card of the Year - Canstar Travel Money Awards Innovation Award - Technology Solutions Awards Best Premium Economy Class - Trip Advisor Travellers’ Choice Award Australasia’s leading airline - World Travel Awards Number one corporate reputation in New Zealand - Colmar Brunton Corporate Reputation Index New Zealand’s most reputable company - AMR NZ Corporate Reputation Index Supreme Award Winner - Maori Language Awards New Zealand’s most attractive employer - Ranstad Award Empowerment Award - Diversity Works New Zealand

60
Q

How many employees?

A
  • Over 11,000 (close to 11,800)
61
Q

How much does Air NZ plan to invest in new and more efficient aircraft?

A
  • approx $1.5 billion
62
Q

When did Air NZ start?

A

1940 - TEAL

63
Q

What is Air New Zealand’s Purpose?

A
64
Q

How is carbon offsetting achieved at Air NZ?

A
  • They have been meeting legal obligations for offsetting for domestic aviation fuel use, and customers have the opportunity to voluntarily offset their flights.
65
Q

Why is Air NZ key to NZ business?

A

For NZ businesses to succeed, global connectivity is critical. Air NZ provides access to key markets and Air NZ also incorporates NZ products into the customer experience.

66
Q

How many passengers took up the voluntary carbon offset in 2017?

A
  • 40,000
67
Q

Benefits of Star Alliance?

A

Access to route network in key markets, valuable network and loyalty benefits to customers. Largest alliance. Air Canada, United, Lufthansa, Singapore, US Airways., Swiss, Thai. 600 million global passengers

68
Q

What award has Air NZ won for its approach to its employees?

A

Yes, 2017, most attractive employer in NZ in Randstad Awards.

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