AI Leadership Challenge

Question 1

What is the primary focus of The Leadership Challenge?

Answer 1

How leaders mobilize others to want to get extraordinary things done in organizations.

Question 2

What are The Five Practices of Exemplary Leadership®?

Answer 2

• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart

Question 3

What is the significance of the publication of The Leadership Challenge’s latest edition?

Answer 3

Marks thirty years since the book was first published.

Question 4

What type of research supports The Leadership Challenge?

Answer 4

Evidence-based research analyzing thousands of case studies and millions of survey responses.

Question 5

What are the Ten Commitments of Leadership?

Answer 5

Essential behaviors that leaders employ to make extraordinary things happen.

Question 6

What is the relationship between leaders and followers?

Answer 6

Leadership is a relationship that develops when followers understand what they look for in someone they would willingly follow.

Question 7

True or False: Leadership is an affair of the head.

Answer 7

False. Leadership is an affair of the heart.

Question 8

What is the most significant contribution leaders make?

Answer 8

The long-term development of people and institutions.

Question 9

Fill in the blank: The first place to look for leadership is within _______.

Answer 9

[yourself]

Question 10

What was Brian Alink’s leadership philosophy when starting a new role?

Answer 10

Getting to know team members personally and understanding their values.

Question 11

What was the purpose of Brian’s four-hour discussion with his leadership team?

Answer 11

To build an environment of trust and commitment.

Question 12

How did Brian’s team communicate their new plan to the broader organization?

Answer 12

By conducting an all-hands meeting that walked everyone through their process.

Question 13

What is Brian’s approach to collaborating with adjacent leaders?

Answer 13

Offering technical resources and giving credit to others for their contributions.

Question 14

What type of meetings does Brian hold with his leadership team?

Answer 14

Standup meetings highlighting work progress, successes, and exemplary behaviors.

Question 15

What was the impact of the collaborative effort at Capital One on customer experiences?

Answer 15

Saved customers hundreds of thousands of hours of calling time and improved customer recommendation scores.

Question 16

What is the overarching mission that Brian emphasizes in his leadership approach?

Answer 16

A mission that transcends organizational boundaries.

Question 17

True or False: The Leadership Challenge is intended for leaders only within their immediate teams.

Answer 17

False. It encourages a broader perspective on leadership.

Question 18

What does accepting the leadership challenge require?

Answer 18

Reflection, practice, humility, and taking advantage of opportunities to make a difference.

Question 19

What does Brian believe drives all leaders?

Answer 19

The desire to do something meaningful for the people they work with.

Question 20

What is the primary question The Leadership Challenge asks leaders?

Answer 20

What did you do when you were at your personal best as a leader?

Question 21

What was the result of the collaborative effort at Capital One in 2016?

Answer 21

Customers saved hundreds of thousands of hours of calling time

This was due to enhanced digital experiences and customer touchpoints.

Question 22

Who is Anna Blackburn?

Answer 22

Chief executive officer of Beaverbrooks the Jewellers, Limited

She is the first non-family member and first female to hold this position.

Question 23

What percentage of post-tax profits does Beaverbrooks contribute to charitable organizations?

Answer 23

20 percent

Question 24

What recognition has Beaverbrooks received from The Sunday Times?

Answer 24

One of the 100 Best Companies to Work For for thirteen consecutive years

Question 25

What did Anna Blackburn do to understand what people wanted from her as CEO?

Answer 25

Sent out a survey to all employees

Question 26

What were some qualities employees wanted to see in Anna Blackburn as CEO?

Answer 26

* Honest * Inspiring * Competent * Forward-looking * Caring * Ambitious * Supportive

Question 27

What is the purpose of Anna Blackburn's leadership approach?

Answer 27

To be collaborative and inclusive

Question 28

What did Anna Blackburn believe was necessary for Beaverbrooks to improve profitability?

Answer 28

Great workplace and great environment should contribute to financial success

Question 29

What is the concept of The Three Pillars in Beaverbrooks?

Answer 29

* Customer Service and Selling * Financial Success * Great Workplace

Question 30

What does the base of The Three Pillars represent?

Answer 30

Beaverbrooks's purpose: 'Enriching Lives'

Question 31

What was the goal of refreshing the Beaverbrooks Way document?

Answer 31

To clarify purpose and values of Beaverbrooks

Question 32

How did Anna Blackburn gather feedback for the revised Beaverbrooks Way?

Answer 32

Through focus groups, trainee managers, and feedback forms

Question 33

What is emphasized in the Beaverbrooks Way regarding recognizing successes?

Answer 33

Recognizing what is working well encourages repeating successful behaviors

Question 34

What is the most important leadership lesson Anna would pass along?

Answer 34

Being a role model is absolutely key

Question 35

What does 'Model the Way' emphasize in leadership?

Answer 35

Behavior earns respect, not titles

Question 36

What is a common misconception about leadership?

Answer 36

Some people have 'it' and some don't

Question 37

What is necessary before you can lead others according to Alan Spiegelman?

Answer 37

Know clearly who you are and what your core values are

Question 38

What do exemplary leaders need to do to inspire a shared vision?

Answer 38

Enlist others by appealing to shared aspirations

Question 39

What is the role of vision in leadership?

Answer 39

It creates the future and motivates others

Question 40

What did Stephanie Capron do to create a shared vision at Ritzman Pharmacies?

Answer 40

Asked people to create vision boards for each location and department

Question 41

Fill in the blank: The first pillar of The Three Pillars is '________'.

Answer 41

Customer Service and Selling

Question 42

What is the primary role of a leader in inspiring commitment?

Answer 42

To inspire it by enlisting others in a common vision through shared aspirations.

Question 43

What is a vision board and how was it used at Ritzman Pharmacies?

Answer 43

A vision board is a tool where individuals create representations of their future vision; at Ritzman Pharmacies, it was used to compile a shared vision from various locations and departments.

Question 44

True or False: Leaders should come up with the vision alone.

Answer 44

False.

Question 45

What do people desire from leaders during times of change and uncertainty?

Answer 45

To follow leaders who can envision a brighter tomorrow.

Question 46

How do leaders forge unity of purpose?

Answer 46

By showing constituents how the dream is a shared dream fulfilling the common good.

Question 47

What is the effect of a leader's enthusiasm for their vision?

Answer 47

It ignites passion in others, convincing them that the vision is worthy of their time and support.

Question 48

Fill in the blank: Challenge is the _______ for greatness.

Answer 48

[crucible].

Question 49

What is a common trait among personal-best leadership experiences?

Answer 49

They all involve change from the status quo and overcoming adversity.

Question 50

What should leaders do to foster innovation?

Answer 50

Listen more than they tell and look for opportunities outside themselves and their organization.

Question 51

What did Srinath Thurthahalli Nagaraj learn about taking risks?

Answer 51

It involves experimenting, challenging ideas, and making room for failure to learn from it.

Question 52

What is the main contribution of a leader in the context of experimentation?

Answer 52

To create a climate for experimentation and support innovative ideas.

Question 53

What correlation exists between learning and a leader's approach?

Answer 53

Leaders learn from their errors and failures, using life as their laboratory.

Question 54

What does enabling others to act require?

Answer 54

Solid trust, enduring relationships, group collaboration, and individual accountability.

Question 55

Fill in the blank: Leaders foster collaboration by building _______.

Answer 55

[trust and facilitating relationships].

Question 56

What is the outcome when constituents feel weak or alienated?

Answer 56

They do not perform at their best or remain for long.

Question 57

How does focusing on serving others' needs impact trust in a leader?

Answer 57

It builds trust, encouraging people to take risks and make changes.

Question 58

What is the significance of showing appreciation as a leader?

Answer 58

It recognizes contributions and creates a culture of celebrating values and victories.

Question 59

True or False: Celebrations and rituals are unimportant in leadership.

Answer 59

False.

Question 60

What are The Five Practices of Exemplary Leadership?

Answer 60

Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.

Question 61

What is the impact of leaders engaging in The Five Practices?

Answer 61

They significantly increase engagement and performance among their constituents.

Question 62

What percentage of variance in engagement levels is explained by The Five Practices?

Answer 62

Nearly 40 percent.

Question 63

What outcomes are associated with leaders who frequently use The Five Practices?

Answer 63

* Higher-performing teams * Increased sales and customer satisfaction * Greater organizational commitment * Enhanced motivation * High patient-satisfaction scores * Increased student and teacher involvement in schools

Question 64

What is the relationship between a leader's behavior and their direct reports' recommendations?

Answer 64

Direct reports' willingness to recommend their leader correlates directly with how frequently the leader uses The Five Practices.

Question 65

What are The Ten Commitments of Exemplary Leadership?

Answer 65

Behaviors that serve as the basis for becoming an exemplary leader.

Question 66

What is the inescapable conclusion regarding Personal-Best Leadership Experiences?

Answer 66

Everyone has a story to tell, and these experiences are more similar than different.

Question 67

What myths about leadership are challenged by the data?

Answer 67

Leadership is not reserved for the highest levels or a handful of charismatic individuals.

Question 68

What is the fundamental nature of leadership?

Answer 68

Leadership is a relationship between those who aspire to lead and those who choose to follow.

Question 69

What kind of relationship is necessary for effective leadership?

Answer 69

A relationship characterized by mutual respect and confidence.

Question 70

What initiative did Bobby Matinpour take to build trust within his team?

Answer 70

He held weekly one-on-one meetings to understand team members' desires and needs.

Question 71

What was the outcome of Bobby's leadership approach?

Answer 71

The unit's revenue increased by 25 percent, and team spirit soared.

Question 72

What are the Five Practices of Exemplary Leadership?

Answer 72

* Model the Way * Inspire a Shared Vision * Challenge the Process * Enable Others to Act * Encourage the Heart

Question 73

What is the most important factor in the leader-constituent relationship?

Answer 73

Honesty.

Question 74

What qualities do people most look for in a leader?

Answer 74

* Honest * Competent * Inspiring * Forward-looking

Question 75

What does the CAL checklist stand for?

Answer 75

Characteristics of Admired Leaders.

Question 76

True or False: The ranking of the top leadership qualities varies significantly across different cultures.

Answer 76

False.

Question 77

What is the relationship between a leader's honesty and their constituents' trust?

Answer 77

Honesty is essential for building trust; people want leaders who are truthful and principled.

Question 78

Fill in the blank: A leader's _______ is a reflection upon their own honesty.

Answer 78

honesty

Question 79

What does leadership competence refer to?

Answer 79

The leader's track record and ability to get things done.

Question 80

Why is competence important in leadership?

Answer 80

People must believe that the leader is capable and effective to follow them.

Question 81

What do constituents refuse to follow?

Answer 81

Leaders who lack confidence in their own beliefs.

Question 82

What happens when people perceive their leader as incompetent?

Answer 82

They reject the individual and their position.

Question 83

What is a key message regarding leadership that leaders must take to heart?

Answer 83

Over 80 percent of constituents want their leaders to be honest above all else.

Question 84

What is the impact of a failure of honesty in leadership?

Answer 84

It poisons the team, damages trust, and breaks down team cohesion.

Question 85

What does it mean for a leader to be forward-looking?

Answer 85

Having a clear vision for the future.

Question 86

What is essential for creating a sustainable relationship between leaders and followers?

Answer 86

Honesty, competence, inspiration, and being forward-looking.

Question 87

What is a leader not expected to be an expert in?

Answer 87

Everything ## Footnote Leaders are expected to have a competent understanding of the organization and to recruit and ask questions to experts.

Question 88

What type of competence is demanded from leaders?

Answer 88

Varies by position and organizational condition ## Footnote For example, strategic planning for officers and product competence for frontline leaders.

Question 89

What do people need to believe in to have confidence in their leader's competence?

Answer 89

Business knowledge and understanding of the organization ## Footnote This includes knowledge of current operations, culture, and people.

Question 90

What is essential for leaders to inspire their teams?

Answer 90

Enthusiasm and passion ## Footnote Leaders must communicate their vision in a way that encourages others.

Question 91

True or False: Fear motivates people to innovate and take chances.

Answer 91

False ## Footnote Fear leads to compliance, not commitment.

Question 92

What percentage of respondents selected the ability to look ahead as a sought-after leadership trait?

Answer 92

62 percent ## Footnote This reflects the expectation for leaders to have a sense of direction.

Question 93

What must leaders have to expect others to follow them?

Answer 93

A clear vision for the future ## Footnote Leaders need to articulate exciting possibilities for the future.

Question 94

What are the four essential characteristics people want in a leader?

Answer 94

Honest, competent, inspiring, forward-looking ## Footnote These traits have remained consistent over time.

Question 95

What is the significance of credibility in leadership?

Answer 95

It is the foundation of leadership ## Footnote People must believe in their leaders to willingly follow them.

Question 96

What does the Kouzes-Posner First Law of Leadership state?

Answer 96

If you don't believe in the messenger, you won't believe the message ## Footnote This emphasizes the importance of a leader's credibility.

Question 97

What behaviors indicate a leader's high credibility according to direct reports?

Answer 97

Pride in organization, strong team spirit, personal values alignment, commitment ## Footnote Low credibility leads to disengagement and lack of motivation.

Question 98

Fill in the blank: Leaders must always guard their _______.

Answer 98

Credibility

Question 99

What impact does a leader's credibility have on employee loyalty?

Answer 99

It significantly influences employee attitudes and behaviors ## Footnote High credibility leads to loyalty and productivity.

Question 100

What is the center of gravity for business loyalty according to researchers?

Answer 100

The personal integrity of senior leadership ## Footnote Integrity and principles must be practiced to foster loyalty.

Question 101

What happens when disloyalty exists within an organization?

Answer 101

Performance is dampened by 25 to 50 percent ## Footnote Loyalty is crucial for extraordinary value creation.

Question 102

What do leaders need to articulate about the future?

Answer 102

What the organization will look like when they arrive at their destination ## Footnote Leaders should provide a rich description of future expectations.

Question 103

What is the impact of disloyalty on performance?

Answer 103

Disloyalty dampened performance by a stunning 25 to 50 percent. ## Footnote Loyalty is responsible for extraordinary value creation.

Question 104

What is the center of gravity for business loyalty?

Answer 104

The personal integrity of the senior leadership team and its ability to put its principles into practice. ## Footnote This finding substantiates the First Law of Leadership.

Question 105

What are common phrases that describe credibility?

Answer 105

* They practice what they preach. * They walk the talk. * Their actions are consistent with their words. * They put their money where their mouth is. * They follow through on their promises. * They do what they say they will do.

Question 106

What is the Kouzes-Posner Second Law of Leadership?

Answer 106

DWYSYWD: Do What You Say You Will Do.

Question 107

What are the two essential elements of credibility in action according to the Kouzes-Posner framework?

Answer 107

* Say: Be clear about beliefs. * Do: Put what you say into practice.

Question 108

What does 'Model the Way' entail?

Answer 108

Being clear about a set of values and being an example of those values to others. ## Footnote It links directly to people's behavioral definition of credibility.

Question 109

What is the first question constituents want leaders to answer?

Answer 109

'Who are you?'

Question 110

What does Sumaya Shakir emphasize about leadership?

Answer 110

The importance of knowing and communicating personal values.

Question 111

What is required to Clarify Values in leadership?

Answer 111

* Find your voice. * Affirm shared values.

Question 112

How does a leader's personal leadership philosophy affect team commitment?

Answer 112

If leaders lack clarity in their philosophy, it leads to low levels of team commitment.

Question 113

What are the consequences of unclear leadership philosophy?

Answer 113

Confusion among team members about values and beliefs guiding their actions.

Question 114

What is the significance of finding your authentic voice as a leader?

Answer 114

It ensures consistency in word and deed, leading to integrity in leadership.

Question 115

How does clarity of leadership philosophy affect workplace attitudes?

Answer 115

Top 20% leaders on clarity have more favorable workplace attitudes than bottom 20% leaders.

Question 116

What is the percentage increase in team spirit among direct reports of clear leaders?

Answer 116

130 percent higher on 'feel a strong sense of team spirit.'

Question 117

What is the relationship between clear leadership philosophy and perceived effectiveness?

Answer 117

Leaders rated in the top 20% on clarity are seen as nearly 140 percent more effective.

Question 118

Fill in the blank: To walk the talk, you have to have a talk to _______.

Answer 118

walk.

Question 119

What does the practice of 'Model the Way' link to?

Answer 119

The principles and behaviors that bring it to life.

Question 120

What can be a tool for leaders to express their values effectively?

Answer 120

A one-page 'user manual' to communicate values.

Question 121

What is essential for a leader to be effective?

Answer 121

Being clear about who you are and what you stand for ## Footnote This clarity is reflected in how direct reports evaluate their leaders' effectiveness.

Question 122

How much more effective do leaders rated in the top 20 percent on clarity about their leadership philosophy evaluate as compared to those in the bottom 20 percent?

Answer 122

Nearly 140 percent more effective

Question 123

What should a manager do to align their actions with their leadership style?

Answer 123

Clarify their leadership philosophy and share it with the team ## Footnote This helps build consensus and support among team members.

Question 124

What is the main focus of Yum! Brands' leadership development program?

Answer 124

Asking participants to look inside themselves

Question 125

What drives Ruthy Ladonnikov's arguments and opinions?

Answer 125

Her values and passions

Question 126

What are values in the context of leadership?

Answer 126

Enduring beliefs about how to accomplish things (means values)

Question 127

What is the difference between values and vision in leadership?

Answer 127

Values refer to how to accomplish things; vision refers to long-term ends values that leaders aspire to attain.

Question 128

How do values influence decision-making?

Answer 128

They serve as guides to action and inform priorities and choices.

Question 129

What is the significance of clarity in personal values for leaders?

Answer 129

It allows leaders to focus and make choices in chaotic times.

Question 130

True or False: Leaders with weak character deliver greater returns than those with strong character.

Answer 130

False

Question 131

What did Paul di Bari prioritize in his new role overseeing physical security?

Answer 131

Clearly vocalizing his values and expectations for the new team

Question 132

What is a key component of establishing trust and respect as a leader?

Answer 132

Clearly stating management objectives and leadership principles

Question 133

What happens if a leader only mimics others without finding their own voice?

Answer 133

They cannot earn commitment from others.

Question 134

What did Andrew Levine encourage his mentees to do?

Answer 134

Reflect on their personal values and how they align with the organization's mission

Question 135

Fill in the blank: Values are your personal _______.

Answer 135

bottom line

Question 136

What analogy did Kerry Ann Ostrea use to describe authentic expression of values?

Answer 136

Making sure that 'what you put on' fits with who you are

Question 137

What is the first step toward exemplary leadership according to Shandon Lee Fernandes?

Answer 137

Discovering personal values and beliefs

Question 138

How does being clear about personal values affect workplace behavior?

Answer 138

It significantly influences how people behave in the workplace.

Question 139

What did Bernie Swain discover about highly successful leaders?

Answer 139

They are self-aware and pay attention to their inner voice.

Question 140

What is the impact of clarity around personal values in the workplace?

Answer 140

Being clear about personal values significantly increases commitment, motivation, and productivity.

Question 141

What are the four quadrants based on clarity of personal and organizational values?

Answer 141

1. Not clear about personal or organizational values 2. Clear about organizational values, not personal 3. Clear about both personal and organizational values 4. Clear about personal values, not organizational

Question 142

Which quadrants show higher commitment levels?

Answer 142

Quadrants 3 and 4 show significantly higher commitment levels.

Question 143

True or False: There are statistically significant differences in commitment levels between quadrants 3 and 4.

Answer 143

False

Question 144

What drives commitment according to the text?

Answer 144

Personal values drive commitment.

Question 145

How does alignment of personal values with organizational values affect employee attraction?

Answer 145

The best employees are attracted to companies that align with their personal values.

Question 146

What is the relationship between shared values and team performance?

Answer 146

Team performance suffers when members do not align with common values.

Question 147

List the benefits of organizations with strong corporate cultures based on shared values.

Answer 147

* Higher revenue growth * Faster job creation * Better profit performance * Higher stock prices

Question 148

What is a key strategy for leaders to build productive relationships?

Answer 148

Affirming shared values is essential for building productive relationships.

Question 149

What does the process of affirming shared values involve?

Answer 149

Uncovering, reinforcing, and holding one another accountable to what 'we' value.

Question 150

Fill in the blank: Leaders must gain consensus on a common _______ and a common set of principles.

Answer 150

[cause]

Question 151

What do shared values foster according to the research?

Answer 151

* Increased motivation * Enhanced personal effectiveness * Higher company loyalty * Reduced job stress

Question 152

How can leaders renew commitment among their teams?

Answer 152

By periodically checking for values clarity and consensus.

Question 153

What did Richard Sasser do to share his values with others?

Answer 153

He kept a white coffee mug on his desk with his seven values written on it.

Question 154

True or False: Leaders can mandate unity among their constituents.

Answer 154

False

Question 155

What enhances clarity of expectations in a team?

Answer 155

Alignment between leaders' and constituents' values.

Question 156

What is essential for leaders to effectively engage their constituents?

Answer 156

Engaging in dialogue about values.

Question 157

What is the consequence of leaders not aligning their values with those of their constituents?

Answer 157

They will struggle to mobilize people to act as one.

Question 158

What did Charles Law do to improve team dynamics?

Answer 158

He facilitated discussions to agree on shared values.

Question 159

List the steps Charles Law took to identify shared values.

Answer 159

* Listened to team members individually * Reported opinions in group meetings * Encouraged open discussions * Resolved misunderstandings

Question 160

What is the ultimate goal of creating shared values in a team?

Answer 160

To foster teamwork and respect, resulting in improved performance.

Question 161

Fill in the blank: Unity is ______, not forced.

Answer 161

[forged]

Question 162

What is the lesson for leaders regarding values in organizations?

Answer 162

Leaders must engage their constituents in a dialogue about values.

Question 163

What is the role of leaders in establishing shared values?

Answer 163

Leaders must proactively involve people in creating shared values ## Footnote Ownership of values increases when leaders engage a wide range of individuals in their development.

Question 164

What are fervently shared values?

Answer 164

Strongly supported, broadly endorsed beliefs about what is important ## Footnote They are much more than advertising slogans and must be enumerated and commonly interpreted.

Question 165

How can team members increase alignment with shared values?

Answer 165

By sharing personal stories that reflect their values ## Footnote This practice encourages discussion and enhances understanding of shared values.

Question 166

What is necessary for a unified voice on values?

Answer 166

Discovery and dialogue ## Footnote Leaders must engage individuals in discussions about values and their impact on personal beliefs and behaviors.

Question 167

What is the first step toward exemplary leadership?

Answer 167

Clarifying your values ## Footnote This involves discovering fundamental beliefs that guide decisions and actions.

Question 168

Why is personal values clarity essential for leaders?

Answer 168

It drives commitment to the organization and its purpose ## Footnote Leaders must know what they believe to effectively communicate and uphold values.

Question 169

What must leaders ensure regarding shared values?

Answer 169

There must be agreement on the values everyone will commit to upholding ## Footnote Shared values improve work attitudes and performance.

Question 170

What process leads to a common understanding of shared values?

Answer 170

Dialogue and debate, followed by understanding and commitment ## Footnote Unity comes from a collaborative process, not just a declaration.

Question 171

What are the steps in 'Model the Way' for leaders?

Answer 171

1. Identify guiding values 2. Find authentic communication 3. Help others articulate their values 4. Provide discussion opportunities 5. Build consensus 6. Ensure adherence to values ## Footnote These steps help in affirming shared values and accountability.

Question 172

True or False: Leaders can impose their values on organizational members.

Answer 172

False ## Footnote Leaders must engage members in the value creation process rather than impose values.

Question 173

What was Steve Skarke's initial challenge as plant manager at Kaneka Texas Corporation?

Answer 173

He was unprepared for the job and needed to align his values with the organization's goals.

Question 174

What vision did the management team at Kaneka Texas Corporation discuss?

Answer 174

Becoming a 'World-Class Plant' with a strong culture of safety and good housekeeping.

Question 175

What was the first action Steve took to promote cleanliness in the plant?

Answer 175

He bought a bucket, labeled it 'World-Class Plant,' and started picking up trash.

Question 176

What was the outcome of Steve's trash collection initiative?

Answer 176

It inspired others to join him, creating a culture of cleanliness and responsibility.

Question 177

What program did the plant launch to enhance cleanliness and equipment knowledge?

Answer 177

'My Machine,' where each operator was assigned a piece of equipment to maintain.

Question 178

What does 'DWYSYWD' stand for?

Answer 178

'Do What You Say You Will Do.'

Question 179

What is essential for leaders to do in order to set an example?

Answer 179

Live the shared values and teach others to model those values.

Question 180

What role do leaders play in relation to shared values?

Answer 180

They are ambassadors of shared values and represent these standards to others.

Question 181

What is the relationship between a leader's credibility and their actions?

Answer 181

Leaders who align their words and actions are seen as more credible.

Question 182

What effect does a leader's personal example have on their team?

Answer 182

It significantly increases trust and performance levels among constituents.

Question 183

Fill in the blank: Leaders must set the pace in living in accordance with _______.

Answer 183

[shared values]

Question 184

What did Poonam Jadhav observe about her first manager at the Central Bank of India?

Answer 184

He inspired initially but lost credibility by not practicing what he preached.

Question 185

How did the second manager at the Central Bank of India demonstrate exemplary leadership?

Answer 185

He practiced his values and engaged directly with customers.

Question 186

What is the significance of how leaders spend their time?

Answer 186

It indicates what they value and prioritizes those actions in the organization.

Question 187

What did Tyrone O'Neill do to model customer focus at Optus?

Answer 187

He personally called customers and surveyed them, demonstrating commitment.

Question 188

What is the Golden Rule in leadership according to the text?

Answer 188

Only ask others to do something you are willing to do yourself.

Question 189

What challenge is associated with the corporate lexicon in organizations?

Answer 189

It can trap people into a particular way of thinking about roles and relationships.

Question 190

Why is language important for exemplary leaders?

Answer 190

It reflects mindsets and beliefs, influencing attitudes and behaviors.

Question 191

What should leaders do to ensure their values are taken seriously?

Answer 191

They must demonstrate their values through their actions.

Question 192

True or False: Leaders can maintain credibility without aligning their actions with their stated values.

Answer 192

False

Question 193

What is 'behavioral integrity' in the context of leadership?

Answer 193

The alignment between a leader's words and deeds, impacting trust and performance.

Question 194

What does the term 'DaVitan' refer to?

Answer 194

Employees of DaVita ## Footnote DaVita is a company focused on kidney dialysis.

Question 195

What does the name 'DaVita' mean in Italian?

Answer 195

Giving life ## Footnote This reflects the company's mission to support those suffering from renal disease.

Question 196

What is the significance of the phrase 'One for All, and All for One' at DaVita?

Answer 196

It reinforces teamwork and collective responsibility ## Footnote This phrase permeates the company's culture.

Question 197

What does the acronym 'GSD' stand for at DaVita?

Answer 197

Get Stuff Done ## Footnote It reflects the company's emphasis on execution and operational excellence.

Question 198

How do words influence organizational culture according to Javier Rodriguez?

Answer 198

They create imagery and communicate history, traditions, and beliefs ## Footnote Language serves as cultural alignment and accountability.

Question 199

What impact do positive words have on the brain?

Answer 199

Strengthen areas in the frontal lobes, promoting cognitive functioning and resilience ## Footnote Positive language fosters better mental health.

Question 200

What are frames in the context of language and leadership?

Answer 200

Mental structures that influence how people perceive and interpret information ## Footnote Different terms can create different frames around discussions.

Question 201

What is the purpose of asking purposeful questions as a leader?

Answer 201

To direct attention to values and encourage reflection ## Footnote Questions shape the focus and priorities of team members.

Question 202

Fill in the blank: Seeking _______ is essential for leaders to align their words and actions.

Answer 202

feedback ## Footnote Feedback helps leaders understand their impact and improve.

Question 203

True or False: Asking for feedback is often easy for leaders.

Answer 203

False ## Footnote Many leaders fear exposure and vulnerability when seeking feedback.

Question 204

What behavior correlates with higher ratings of leader effectiveness among direct reports?

Answer 204

Spending time ensuring adherence to shared values ## Footnote Leaders who affirm shared values see significantly better workplace attitudes.

Question 205

What are critical incidents in leadership?

Answer 205

Unexpected occurrences that provide learning opportunities ## Footnote They can teach important lessons about behavior norms.

Question 206

What does it mean to teach others to model values in an organization?

Answer 206

Aligning actions and words at all levels and holding others accountable ## Footnote It involves setting an example and coaching others.

Question 207

What is a significant outcome of confronting critical incidents?

Answer 207

Providing lessons about appropriate norms of behavior ## Footnote Leaders can use these moments to reinforce organizational values.

Question 208

What did Sharada Ramakrishnan learn from handling a critical incident regarding team vacations?

Answer 208

To balance project needs with team members' rights to take vacations ## Footnote This decision positively affected her team's perception of her leadership.

Question 209

What was Sharada's decision regarding her team member's vacation request?

Answer 209

She granted the request despite knowing it would require her to do additional work ## Footnote Sharada understood that by doing this, she was setting an example of how the team could help each other during a crisis.

Question 210

How did the team members' attitudes change towards Sharada after her decision?

Answer 210

They started recognizing her commitment and willingness to help ## Footnote The team appreciated that she was doing what she said she would do.

Question 211

What approach did Emily Singh take to build trust during the merger of two business teams?

Answer 211

She established continuous communication and encouraged open discussions ## Footnote Frequent meetings allowed team members to express their feelings about the new team configuration.

Question 212

What is a critical incident in the context of leadership?

Answer 212

An event that offers a chance to improvise while staying true to shared values ## Footnote These incidents can serve as teachable moments for leaders.

Question 213

Why are stories considered a powerful tool for leaders?

Answer 213

They help convey lessons about shared values and define culture ## Footnote Stories can effectively communicate what works and what doesn't.

Question 214

What did Paul Smith emphasize about storytelling in leadership?

Answer 214

You can't order people to be creative or motivated; stories lead them there ## Footnote Stories are more effective than rules and can inspire action.

Question 215

What did Steve Denning learn about changing behavior in organizations?

Answer 215

Simple stories were the most convincing way to communicate essential messages ## Footnote Traditional methods like charts and prose were ineffective.

Question 216

What is the benefit of storytelling according to Phillip Kane?

Answer 216

It helps bridge cultural and language divides through common human experiences ## Footnote Stories allow for relatable messages and lead by example.

Question 217

What did Bert Wong realize about his leadership style at Fuji Xerox Singapore?

Answer 217

His team relied too heavily on him for direction ## Footnote He aimed to create a sustainable organization with shared values.

Question 218

What are the four Core Values established by Fuji Xerox Singapore?

Answer 218

* Fighting Spirit * Innovation and Learning * Collaborate to Compete * Care and Concern ## Footnote These values guided the everyday decisions and actions of the organization.

Question 219

How did Bert Wong ensure that the core values were practiced in daily activities?

Answer 219

By integrating them into organizational processes and systems ## Footnote He attributed successes to living the core values in meetings.

Question 220

What did Lou Gerstner highlight about values in companies?

Answer 220

Many values are just words and do not translate into practices ## Footnote Effective execution of values is crucial for organizational culture.

Question 221

What methods can leaders use to reinforce fundamental values in their organizations?

Answer 221

* Key performance measures * Reward systems * Recruitment and selection processes * Training and onboarding * Promotion systems ## Footnote These methods help align decisions with shared values.

Question 222

What is a critical part of being a leader according to the text?

Answer 222

Setting the right example and aligning actions with shared values ## Footnote Leaders are constantly observed and must demonstrate credibility.

Question 223

Fill in the blank: Leaders must reward appropriate behavior if they expect people to _______.

Answer 223

repeat it

Question 224

What should leaders ensure regarding their time and activities?

Answer 224

They should reflect what they say is important ## Footnote Time is a precious asset for leaders.

Question 225

What is the significance of critical incidents for leaders?

Answer 225

They offer significant teachable moments ## Footnote Leaders can pass along real-time lessons through these incidents.

Question 226

What is the importance of feedback for leaders?

Answer 226

It helps leaders understand if they are consistent with their values ## Footnote Feedback is crucial for measuring credibility.

Question 227

What is the purpose of storytelling in organizations according to S. Denning?

Answer 227

Storytelling ignites action in knowledge-era organizations ## Footnote For some of the best ways to tell and use stories to communicate vision and values, see S. Denning, The Secret Language of Leadership: How Leaders Inspire Action Through Narrative (San Francisco: Jossey-Bass, 2007)

Question 228

What are the two essentials for leaders to commit to Envisioning the Future?

Answer 228

* Imagine the possibilities * Find a common purpose

Question 229

What does Anh Pham's story illustrate about leadership?

Answer 229

The importance of envisioning a positive future and communicating it effectively

Question 230

According to Daniel Gilbert, what is the greatest achievement of the human brain?

Answer 230

Its ability to imagine objects and episodes that do not exist in the realm of the real

Question 231

True or False: Shared visions only belong to the leader and not to the team.

Answer 231

False

Question 232

What is the impact of a clear vision on workplace productivity?

Answer 232

It significantly enhances motivational levels and productivity

Question 233

Fill in the blank: Leaders are ______ thinkers.

Answer 233

possibility

Question 234

What did Anh Pham do to address the team's low morale?

Answer 234

He articulated a clear vision for the team's future

Question 235

What role does intuition play in leadership according to Alden M. Hayashi?

Answer 235

It's crucial for effectiveness and often described as the ‘X-Factor’ separating the best from the mediocre

Question 236

What should leaders reflect on to envision the future?

Answer 236

Their past experiences and recurring themes

Question 237

How does understanding the past contribute to envisioning the future?

Answer 237

It helps identify themes, patterns, and beliefs that inform future aspirations

Question 238

What does being mindful of the present involve for leaders?

Answer 238

Being aware of their environment and the challenges their team faces

Question 239

What percentage of direct reports agree they would work harder if their leader effectively communicates the future?

Answer 239

73 percent

Question 240

What must every leader learn to do regarding their larger purpose?

Answer 240

Communicate a vision

Question 241

According to the text, what is essential for leaders to do amidst daily pressures?

Answer 241

Attend to the present while being mindful

Question 242

What did Jade Lui realize about searching her past?

Answer 242

It gave her clarity on identifying the big picture and understanding current trends

Question 243

According to the text, what is a vision of the future similar to?

Answer 243

A literary or musical theme

Question 244

What is necessary to envision the future?

Answer 244

Understand the present and listen to your team ## Footnote Understanding current challenges is crucial for imagining a better future.

Question 245

What does Gary Hamel suggest about understanding changes?

Answer 245

People don't appreciate changes because they are lost in confusing data ## Footnote This emphasizes the need to step back and see the bigger picture.

Question 246

How should leaders approach current workplace observations?

Answer 246

Look at what people are doing, wearing, using, and how they interact ## Footnote Observing these trends can provide insights into future directions.

Question 247

What did Gautam Aggarwal do to understand his team's vision?

Answer 247

Held an open forum for feedback on current practices and improvements ## Footnote This was aimed at aligning the team's understanding of present conditions.

Question 248

What is the analogy used to describe envisioning the future?

Answer 248

A jigsaw puzzle ## Footnote Each piece represents data that fits together to form a picture of the future.

Question 249

What must leaders do while prospecting the future?

Answer 249

Anticipate emerging developments in various fields ## Footnote This includes technology, demographics, economics, and culture.

Question 250

What is the significance of thinking about 'what's next'?

Answer 250

It prepares leaders for future projects beyond current tasks ## Footnote This forward-thinking approach helps avoid redundancy.

Question 251

True or False: Future-focused leaders attract followers more readily.

Answer 251

True ## Footnote They induce motivation and promote group identification.

Question 252

What is essential for leaders to articulate a vision?

Answer 252

Connect with their deepest feelings and find their passion ## Footnote Passion energizes aspirations and actions.

Question 253

What impact does a sense of purpose have in organizations?

Answer 253

Higher engagement and stronger financial performance ## Footnote Purpose-driven individuals perform better and exhibit greater well-being.

Question 254

How did Andrew Rzepa motivate his team for the conference?

Answer 254

Spoke passionately about the benefits of a successful event ## Footnote His enthusiasm inspired others to commit to the goal.

Question 255

What should leaders do to inspire a shared vision?

Answer 255

Incorporate constituents' ideals and aspirations into the vision ## Footnote Leaders should not impose their vision but inspire collaboration.

Question 256

What is the misconception about leaders and vision?

Answer 256

Leaders are solely responsible for being visionaries ## Footnote In reality, vision development should involve others.

Question 257

What is the role of a leader regarding constituents' aspirations?

Answer 257

Listen deeply and help them achieve their aspirations ## Footnote This fosters commitment and collective effort.

Question 258

What is the significance of listening deeply to others as a leader?

Answer 258

It helps reflect constituents' desires back to them ## Footnote This builds trust and alignment toward a common cause.

Question 259

What is the best practice for leaders regarding feedback?

Answer 259

Engage in conversations with employees and customers ## Footnote Valuable insights for vision come from direct interactions.

Question 260

What ability do the best leaders possess?

Answer 260

The ability to hear what is important to others.

Question 261

Where do visions for organizations originate?

Answer 261

From interactions with employees and conversations with customers.

Question 262

What is a key skill of great leaders?

Answer 262

Intense listening.

Question 263

What can happen when leaders listen to their employees?

Answer 263

They can identify issues and respond with initiatives that address concerns.

Question 264

What are some common themes that bring meaning to work and life?

Answer 264

* Integrity * Purpose * Challenge * Growth * Belonging * Autonomy * Significance

Question 265

True or False: People stay with an organization primarily for financial reasons.

Answer 265

False.

Question 266

What is one of the main reasons people want to follow a meaningful purpose?

Answer 266

To make a significant difference in the lives of others.

Question 267

What do researchers find about companies with a strong sense of purpose?

Answer 267

They perform well financially.

Question 268

What is the purpose of The Purpose Statement Workshop created by Niki Lustig?

Answer 268

To help teams draft their purpose.

Question 269

Why do people commit to causes?

Answer 269

Because they care about making a difference.

Question 270

What did the research by Lindsay McGregor and Neel Doshi conclude?

Answer 270

'Why we work determines how well we work.'

Question 271

What is the role of visions in a VUCA world?

Answer 271

They are essential for survival and success.

Question 272

In the driving analogy, what does fog represent?

Answer 272

Uncertainty and lack of clarity in vision.

Question 273

What does a clear vision allow leaders to do?

Answer 273

Inspire hope and guide others through challenges.

Question 274

What must leaders do to inspire a shared vision?

Answer 274

Listen to the voices of all constituents.

Question 275

What should leaders reflect on to envision the future?

Answer 275

Their past experiences and current trends.

Question 276

Fill in the blank: People want to know that they have done something on this earth, that there's a _______ to their existence.

Answer 276

purpose

Question 277

What is the first step in creating a shared vision?

Answer 277

Determine what drives you and where your passions lie.

Question 278

What is the significance of listening to employees' aspirations?

Answer 278

It helps identify what gives work its meaning.

Question 279

What was Melinda Jackson's strategy to improve team cohesion?

Answer 279

Scheduling regular check-ins and actively listening.

Question 280

What are the guardrails along the path to clarity of vision?

Answer 280

Your passions.

Question 281

True or False: A shared vision is about completing tasks and jobs.

Answer 281

False.

Question 282

What can leaders do to clear the fog for their teams?

Answer 282

Provide clarity of vision and direction.

Question 283

What did Jan Pacas want to achieve at Hilti Corporation?

Answer 283

Create a clear direction that motivates employees and unites them towards a common goal ## Footnote Jan aimed to transform Hilti Australia, which he viewed as average, into a standout organization.

Question 284

What was the phrase used to communicate Hilti's vision?

Answer 284

We're Painting Australia Red ## Footnote This phrase symbolized Hilti's desire to increase brand visibility over competitors' colors.

Question 285

Why is it important for a vision to be understood by all employees?

Answer 285

So everyone knows what it means to them in concrete, tangible terms ## Footnote Jan stated that if the vision isn't clear to everyone, it becomes worthless.

Question 286

What three aspects must a vision appeal to, according to Jan?

Answer 286

* Head (logical understanding) * Heart (emotional appeal) * Hands (actionable steps)

Question 287

What is the main purpose of 'Enlist Others' in leadership?

Answer 287

Igniting passion for a purpose and motivating people to persist against challenges

Question 288

What do leaders need to express to inspire their constituents?

Answer 288

Emotion for the vision ## Footnote Leaders must show enthusiasm to energize and engage people.

Question 289

What is one key outcome of connecting employees with a sense of purpose?

Answer 289

Increased engagement and productivity ## Footnote Studies show that employees who see their work as meaningful perform better.

Question 290

What did Nancy Sullivan do to connect her team to a larger purpose?

Answer 290

Drafted a vision message and communicated it consistently ## Footnote She emphasized the significance of their work in the lives of constituents.

Question 291

What is the impact of a meaningful mindset on individuals?

Answer 291

Improved psychological well-being, creativity, and work performance

Question 292

What unique quality should leaders communicate about their organization?

Answer 292

What makes them singular and unequaled ## Footnote Distinctiveness increases the likelihood of success in garnering support.

Question 293

What does feeling unique foster within an organization?

Answer 293

A sense of pride ## Footnote This pride can lead to increased loyalty and enthusiasm among employees.

Question 294

How did Azmeena Zaveri aim to revive the community bookstore?

Answer 294

By inspiring the team and emphasizing the bookstore's significance to the community

Question 295

What is a critical challenge for organizations in today's environment?

Answer 295

Differentiating themselves in a saturated market

Question 296

What classic speech exemplifies aligning dreams with people's dreams?

Answer 296

I Have a Dream speech by Reverend Dr. Martin Luther King, Jr.

Question 297

Fill in the blank: To make extraordinary things happen, leaders must go beyond _______.

Answer 297

[reason]

Question 298

True or False: Leaders are expected to be inspiring and forward-looking.

Answer 298

True

Question 299

What must organizations do to distinguish themselves from others?

Answer 299

Work harder to distinguish themselves and their products from others.

Question 300

What is a classic example of appealing to people's ideals and uplifting their spirits?

Answer 300

Martin Luther King, Jr.'s 'I Have a Dream' speech.

Question 301

On what date did Martin Luther King, Jr. deliver his 'I Have a Dream' speech?

Answer 301

August 28, 1963.

Question 302

What key element did Martin Luther King, Jr. use to engage his audience?

Answer 302

He appealed to common interests.

Question 303

Name two traditional values that Martin Luther King, Jr. referenced in his speech.

Answer 303

* Family * Church

Question 304

What rhetorical device did Martin Luther King, Jr. frequently use in his speech?

Answer 304

Repetition.

Question 305

True or False: Martin Luther King, Jr. promised that achieving his dream would be easy.

Answer 305

False.

Question 306

What shift in focus did Martin Luther King, Jr. make in his speech?

Answer 306

From 'I' to 'we'.

Question 307

What type of language does Andrew Carton suggest leaders use when communicating visions?

Answer 307

Image-based words.

Question 308

How do image-based words affect performance in teams?

Answer 308

They trigger stronger performance compared to non-visual wording.

Question 309

Fill in the blank: Visions should be framed in terms of what the result will look, feel, and _______.

Answer 309

sound like.

Question 310

What was Kent Christensen's initial feeling about his job at Cisco?

Answer 310

He felt lost.

Question 311

What acronym did the new vice president at Cisco use to describe the vision?

Answer 311

V-S-E-M (Vision, Strategy, Execution, Metrics).

Question 312

What effect did the town hall meeting have on Kent Christensen?

Answer 312

It changed his approach to his job and made him feel like he belonged.

Question 313

What is necessary for leaders to do to motivate others?

Answer 313

Help them see and feel how their interests align with the vision.

Question 314

What do many people mistakenly attribute to being inspirational?

Answer 314

Charisma.

Question 315

What must leaders develop to inspire a shared vision?

Answer 315

Skills to transmit their belief.

Question 316

What metaphor did Cheryl Johnson use to illustrate employee development?

Answer 316

A produce market.

Question 317

How do metaphors influence people's behavior?

Answer 317

They can evoke specific behaviors based on the name given to a task or team.

Question 318

What is the root verb of the word 'vision'?

Answer 318

To see.

Question 319

What kind of images do leaders need to create to inspire a shared vision?

Answer 319

Concrete images of the future.

Question 320

What did Debbie Sharp's vision statement emphasize about community colleges?

Answer 320

They are in the business of changing lives.

Question 321

Fill in the blank: Leaders must help others create _______ of the future.

Answer 321

images.

Question 322

What is the key to getting people to see a common future according to the text?

Answer 322

Expressing images in concrete terms.

Question 323

What ability do all individuals possess when sharing vacation experiences?

Answer 323

The ability to paint word pictures that energize and inspire others ## Footnote This ability is akin to the skill of effective communication and storytelling.

Question 324

What do leaders do to foster team spirit and optimism?

Answer 324

They look on the bright side, keep hope alive, and strengthen belief in a promising future ## Footnote This involves creating supportive relationships based on mutual participation in renewal.

Question 325

What qualities do constituents look for in leaders?

Answer 325

Enthusiasm, genuine belief in others, optimism, and resilience ## Footnote Leaders should remain passionate despite obstacles.

Question 326

True or False: Naysayers contribute to forward progress.

Answer 326

False ## Footnote Naysayers only stop forward progress; they do not initiate it.

Question 327

How did Ari Ashkenazi describe the impact of his first supervisor?

Answer 327

She maintained high spirits and encouraged a positive outlook on future projects ## Footnote This helped him avoid frustration and made it easier to communicate negative news.

Question 328

What effect did the second supervisor have on Ari Ashkenazi?

Answer 328

She created an environment where he avoided her and withheld negative information due to fear of backlash ## Footnote This demonstrates the negative impact of poor communication from leaders.

Question 329

What happens in the brain when people feel rebuffed or left out?

Answer 329

A site for registering physical pain is activated ## Footnote This highlights the psychological impact of negative communication.

Question 330

What does a positive approach to life do according to Barbara Fredrickson?

Answer 330

It broadens ideas about future possibilities and enhances creativity ## Footnote Positivity also helps individuals cope with adversity and build resilience.

Question 331

How is charisma defined by social scientists?

Answer 331

As behaviors rather than a personality trait, including being animated, smiling, and speaking expressively ## Footnote Charisma is linked to energy and expressiveness.

Question 332

What role does emotional arousal play in memory retention?

Answer 332

It creates stronger, longer-lasting memories ## Footnote Emotionally significant events are remembered better than neutral ones.

Question 333

Fill in the blank: Emotionally arousing narratives lead to better memory of _______.

Answer 333

Details in presentations ## Footnote This was demonstrated in studies where emotionally charged narratives improved recall.

Question 334

What is the impact of showing concrete examples compared to abstract principles?

Answer 334

Concrete examples lead to deeper understanding and greater emotional connection ## Footnote This is illustrated by studies on charitable donations based on personal stories.

Question 335

What must leaders do to ensure their messages resonate?

Answer 335

Tap into people's emotions and express genuine beliefs ## Footnote Emotional engagement is essential for motivating change.

Question 336

What is essential for enlisting others in a shared vision?

Answer 336

Genuineness and belief in the vision being communicated ## Footnote If a leader does not own the vision, convincing others will be difficult.

Question 337

What did Cathryn Meyer learn about leadership from Patrick's example?

Answer 337

Quiet confidence can be effective in leadership, not just extroversion ## Footnote Conviction, sincerity, and passion are vital traits.

Question 338

What do exemplary leaders appeal to in their constituents?

Answer 338

Common ideals and shared aspirations ## Footnote This connection elevates motivation and moral engagement.

Question 339

How can leaders make visions compelling and memorable?

Answer 339

By breathing life into them and animating abstract concepts ## Footnote This involves using metaphors, symbols, and enthusiastic communication.

Question 340

What is the 'acid test' of conviction for leaders?

Answer 340

Authenticity ## Footnote Constituents will only follow leaders who genuinely believe in their vision.

Question 341

What is the first step to inspire a shared vision?

Answer 341

Talk with constituents about their hopes, dreams, and aspirations ## Footnote Understanding constituents' desires is crucial for effective leadership.

Question 342

What serious flaws did Aristotle Verdant notice in the project management process?

Answer 342

Project goals were loosely defined, outcomes were not delivered on time, and resources were routinely overrun ## Footnote Resulted in panic, chaos, overtime, and budget overruns

Question 343

What did Aristotle discover about project management issues in his company?

Answer 343

The issues were common across other business units as well ## Footnote Apathy had sunk in too deep for anyone to change the status quo

Question 344

What approach did Aristotle take to address the project management issues?

Answer 344

He collaborated with frustrated colleagues to identify factors impeding their work and sought external expertise for solutions

Question 345

What was the outcome of the training for the marketing project management team?

Answer 345

It was helpful and everyone recognized the benefits of adopting the new process

Question 346

What method did Aristotle use to test the new process before full implementation?

Answer 346

He conducted pilot projects that were small in scope

Question 347

What was the result of the pilot projects led by Aristotle's colleagues?

Answer 347

They reduced project schedule slippage and costs by 20 percent

Question 348

What key role did Aristotle play in his organization?

Answer 348

He served as a catalyst for change, challenging the status quo and promoting new practices

Question 349

What two essentials do exemplary leaders engage in according to the text?

Answer 349

* Seize the initiative * Exercise outsight

Question 350

True or False: Leaders should only act when they see immediate problems.

Answer 350

False ## Footnote Leaders should continuously look for opportunities for improvement

Question 351

What did Rosabeth Moss Kanter's research reveal about leadership and innovation?

Answer 351

Leadership is connected with the process of innovation and requires a 'prime mover' for change implementation

Question 352

How does proactive leadership relate to team effectiveness?

Answer 352

Proactive managers are rated as more effective leaders by their peers and supervisors

Question 353

Fill in the blank: Proactivity consistently produces better results than _______.

Answer 353

reactivity or inactivity

Question 354

What lesson did Marina Iatomase learn about leadership?

Answer 354

Leaders should not wait for permission to initiate change; they should act when they see opportunities

Question 355

What did John Wang's manager create to foster innovation?

Answer 355

An atmosphere that supported experimentation and encouraged team members to propose improvements

Question 356

What initiative did Azmeena Zaveri take to encourage innovation in her team?

Answer 356

She created a forum for brainstorming improvements after each event

Question 357

What principle did John Wang implement in his leadership style?

Answer 357

Giving team members the opportunity to take initiative and propose changes

Question 358

True or False: Leaders should discourage their team from suggesting improvements.

Answer 358

False ## Footnote Leaders should encourage suggestions for improvement to foster a culture of innovation

Question 359

What is the connection between leadership and challenging the status quo?

Answer 359

Effective leaders actively seek new ways to improve and challenge established practices

Question 360

What significant result did Robin Donahue achieve with her quality engineering team?

Answer 360

Reduced the number of noncompliance reports by nearly triple their initial objective

Question 361

What is essential for leaders to do in order to drive change?

Answer 361

Actively seek opportunities for improvement and encourage their team to innovate

Question 362

What is the importance of leaders encouraging initiative in their teams?

Answer 362

It fosters feelings of accomplishment and belief that they are making a difference.

Question 363

How does the frequency of leaders challenging themselves impact their teams?

Answer 363

It increases commitment, motivation, and productivity among direct reports.

Question 364

What is a crucial element in generating a can-do attitude in teams?

Answer 364

Providing opportunities for people to gain mastery on a task one step at a time.

Question 365

Fill in the blank: Leaders can foster initiative by providing access to _______.

Answer 365

[role models]

Question 366

What motivates people to persevere through challenges according to the text?

Answer 366

Purpose and internal motivation.

Question 367

True or False: Extrinsic rewards are the primary motivators for achieving excellence.

Answer 367

False

Question 368

What example is given to illustrate challenging with purpose?

Answer 368

Arlene Blum leading the first all-woman team up Annapurna I.

Question 369

What do leaders need to provide when challenging teams to grow and innovate?

Answer 369

A connection to the greater good.

Question 370

What is outsight?

Answer 370

The awareness and understanding of outside forces.

Question 371

What should leaders actively do to promote innovation?

Answer 371

Look for external realities and listen to weak signals.

Question 372

Fill in the blank: Successful leaders are known for being _______ in their questions.

Answer 372

[unrelenting]

Question 373

What approach did Courtney Ballagh take to inspire her sales team?

Answer 373

She had her team observe other stores to gain new selling techniques.

Question 374

Why is direct personal experience important for innovative thinking?

Answer 374

It confronts participants' implicit or explicit assumptions.

Question 375

What can diminish an inner sense of purpose according to the text?

Answer 375

Reliance on extrinsic motivators.

Question 376

What is the role of listening to diverse perspectives in an organization?

Answer 376

It promotes change and adaptation to better results.

Question 377

What challenge did Priya Saudagaran face in her nonprofit work?

Answer 377

The decision to shut down a treatment system without understanding the community's needs.

Question 378

Fill in the blank: Leaders must establish relationships, network, and be _______.

Answer 378

[out and about]

Question 379

What does the term 'standard operating procedures' (SOPs) refer to?

Answer 379

Established methods for performing tasks.

Question 380

What was Luis Zaveleta's experience with SOPs in his early career?

Answer 380

He found them limiting for creative problem-solving.

Question 381

Fill in the blank: To foster initiative, leaders should set the bar _______.

Answer 381

[incrementally higher]

Question 382

What is the main takeaway from the concept of 'leading by wandering about'?

Answer 382

It promotes external and internal dialogue about innovation.

Question 383

What was the main reason for the heavy usage of SOPs in the department?

Answer 383

Lack of alternatives ## Footnote Employees had been trained to follow SOPs for the last ten years without updates or alternative methods.

Question 384

What is a necessary skill for leaders to embrace when challenging a process?

Answer 384

Receptivity to new ideas ## Footnote Leaders should appreciate diverse perspectives to formulate better answers.

Question 385

True or False: Higher-performing groups have less communication with people outside their labs.

Answer 385

False ## Footnote Higher-performing groups reported significantly more communication with external sources.

Question 386

What misconception do people often have about seeking advice?

Answer 386

It implies incompetence ## Footnote Studies show that seeking advice can enhance perceptions of competence.

Question 387

Fill in the blank: Successful leaders encourage the sharing of __________ from all stakeholders.

Answer 387

information

Question 388

What three approaches do researchers suggest for taking on multiple perspectives?

Answer 388

* Consider the perspective of someone who frustrates you * Listen to learn rather than to change perspectives * Seek opinions from those outside your comfort zone

Question 389

What mindset should individuals adopt when viewing assigned projects?

Answer 389

See them as an adventure ## Footnote Viewing assignments as adventures can lead to extraordinary outcomes.

Question 390

What should leaders do to promote innovation within their organizations?

Answer 390

Make gathering new ideas a personal priority ## Footnote Leaders should actively seek ideas from various sources.

Question 391

What percentage of every weekly staff meeting should be devoted to listening to outside ideas?

Answer 391

At least 25 percent

Question 392

What is the relationship between change, innovation, and leadership?

Answer 392

They are nearly synonymous ## Footnote Leaders should focus on untested and untried ideas.

Question 393

What does exemplary leadership require according to the text?

Answer 393

Outsight, not just insight

Question 394

What should leaders ask themselves to drive improvement?

Answer 394

What's new? What's next? What's better?

Question 395

What is one action leaders should take daily for improvement?

Answer 395

Do something each day to be better than the day before

Question 396

True or False: The best leaders rely solely on their own ideas for innovation.

Answer 396

False ## Footnote The most innovative ideas often come from outside the organization.

Question 397

What is the quest for change described as?

Answer 397

An adventure ## Footnote It tests will and skill while being stimulating.

Question 398

What should leaders do when confronting adversity?

Answer 398

Meet it with alternative solutions

Question 399

What approach did Cathryn Meyer decide to take for her new project?

Answer 399

A more agile, iterative approach ## Footnote Cathryn Meyer aimed to standardize job titles using agile methodologies.

Question 400

What was the main challenge Cathryn faced in her project?

Answer 400

Standardizing job titles across the company ## Footnote Past projects had been developed in a vacuum without feedback.

Question 401

What is the key difference between the lean approach and traditional project methods?

Answer 401

Identifying end goals and conducting mini experiments to test hypotheses ## Footnote Feedback is used to learn and iterate on solutions.

Question 402

What did Cathryn's team do to gather feedback for their proposal?

Answer 402

Sent surveys, spoke with staff, researched best practices, consulted an expert ## Footnote The proposal was refined through multiple iterations based on feedback.

Question 403

How did Cathryn break down the implementation process of new job titles?

Answer 403

Into small chunks based on job function ## Footnote This allowed for incremental progress and further support.

Question 404

What is a small win, according to Karl Weick?

Answer 404

A concrete, complete, implemented outcome of moderate importance ## Footnote Small wins help make projects seem doable and minimize risks.

Question 405

What effect does achieving small wins have on teams?

Answer 405

Builds confidence and creates momentum ## Footnote Small wins encourage progress over setbacks.

Question 406

What must leaders do to foster a culture of experimentation?

Answer 406

Make risk safe and turn experiments into learning opportunities ## Footnote Leaders should encourage learning from mistakes.

Question 407

What are the three key factors to building psychological hardiness?

Answer 407

Commitment, control, challenge ## Footnote These factors help individuals cope with stress positively.

Question 408

What did Della Dsouza focus on to improve her sales performance?

Answer 408

Setting small targets and building on small wins ## Footnote Her approach helped her gain confidence and improve skills.

Question 409

What should leaders do when initiating something new?

Answer 409

Break down big problems into small, doable actions ## Footnote This promotes continued progress and allows for experimentation.

Question 410

What did Dr. Geeta Ramakrishnan do before proposing changes in her department?

Answer 410

Conducted intensive research on practicality and best practices ## Footnote This helped her build a strong case for her proposal.

Question 411

True or False: Leaders should only focus on large, bold projects to achieve success.

Answer 411

False ## Footnote Incremental progress through small wins is essential for success.

Question 412

Fill in the blank: To achieve extraordinary outcomes, leaders must be willing to _______.

Answer 412

Take risks with bold ideas ## Footnote Innovation often requires challenging existing norms.

Question 413

What was included in Geeta's proposal to hospital management?

Answer 413

Detailed research on: * Initial equipment investment * Labor force reductions * Training required for staff * Outplacement of redundant lab technicians * Future time and cost savings * Percentage reduction in errors leading to reduced liability ## Footnote This proposal led to the management's approval to move forward with the project.

Question 414

What does Geeta believe about achieving big things?

Answer 414

Big things are done by doing lots of small things. ## Footnote This reflects a common theme from Personal-Best Leadership Experience cases.

Question 415

What are methods for trying lots of little things in leadership called?

Answer 415

Model sites, pilot studies, demonstration projects, laboratory tests, field experiments, market trials. ## Footnote These methods help generate numerous possibilities for small wins.

Question 416

Why are experiments valuable in leadership?

Answer 416

They are laboratories for trying and learning, and serve as visual aids for success. ## Footnote Showcasing experiments can boost morale and confidence.

Question 417

What did Justina Wang learn from her early leadership experience?

Answer 417

No change can be made in one jump; many small wins can generate big successes. ## Footnote She successfully tested an idea in one subsidiary before rolling it out globally.

Question 418

What question do exemplary leaders ask when things don't go as expected?

Answer 418

What can we learn? ## Footnote This question significantly improves effectiveness evaluations from direct reports.

Question 419

True or False: Focusing on the negative is more effective than focusing on progress.

Answer 419

False. ## Footnote Focusing on progress helps avoid negativity and stifling performance.

Question 420

What should leaders do when mistakes occur?

Answer 420

Rectify mistakes and use incidents as prime time for learning. ## Footnote They should also communicate progress to the team.

Question 421

What is the relationship between a positive outlook and creativity?

Answer 421

People with a positive outlook are more creative and innovative. ## Footnote They are also less likely to experience depression and cardiovascular disease.

Question 422

What did Carolina Rojas Salcedo admire in her leader?

Answer 422

A ‘yes, it is possible’ attitude. ## Footnote This attitude inspired belief in a better future.

Question 423

What is a key lesson from failure according to leaders?

Answer 423

Failures are crucial for personal and professional success. ## Footnote They help identify capabilities and improve overall quality of work.

Question 424

In the ceramics classroom experiment, what did the first group of students focus on?

Answer 424

Producing as many pots as possible regardless of quality. ## Footnote This approach led to better quality pots than those focused on quality alone.

Question 425

What did a study of NASA's space shuttle program conclude about failures?

Answer 425

Employees learned more from their failures than from their successes. ## Footnote They retained these lessons better for future projects.

Question 426

What mindset is essential for active learning according to Carol Dweck?

Answer 426

Growth mindset. ## Footnote It is based on the belief that basic qualities can be cultivated through effort.

Question 427

What should leaders do to develop a growth mindset in themselves and others?

Answer 427

Embrace challenges, persist through setbacks, and seek feedback. ## Footnote Viewing others' success as inspiration rather than a threat is also important.

Question 428

What is the most important factor in promoting learning and nurturing a growth mindset?

Answer 428

Trust. ## Footnote A supportive environment is vital for individual and collective growth.

Question 429

What do high-quality relationships in the workplace promote?

Answer 429

More learning behaviors. ## Footnote A collaborative climate supports the development of leaders.

Question 430

What is essential for creating a supportive environment in the workplace?

Answer 430

Collaboration and respect for differences ## Footnote Studies suggest that a supportive environment is crucial for high performance and engagement in learning behaviors.

Question 431

What leadership lesson did Phil Martens learn about trust?

Answer 431

Micromanagement is not the path to success; it's important to create a safe environment for others to operate within boundaries ## Footnote He emphasizes the importance of allowing others to make mistakes within defined limits.

Question 432

According to Ron Friedman, what is a common myth about mistakes in great workplaces?

Answer 432

Mistakes are few; in reality, great workplaces have more mistakes due to a culture of safety and ownership ## Footnote Mistakes lead to innovation and learning when supported by leadership.

Question 433

What systematic opportunities do organizations provide to encourage learning?

Answer 433

Formal and informal development opportunities such as: * Classroom-based learning programs * Online learning options * External seminars * Mentoring and coaching * Rotational job assignments ## Footnote These opportunities help cultivate talent and promote leadership development.

Question 434

How does curiosity contribute to learning, according to studies at UC Davis?

Answer 434

Curiosity prepares the brain for learning and makes it a gratifying experience ## Footnote It stimulates brain circuits associated with reward and pleasure.

Question 435

What does Brian Grazer attribute to his success?

Answer 435

Curiosity, which he believes infuses his work with energy and insight ## Footnote He emphasizes the importance of asking questions to spark interesting thoughts.

Question 436

True or False: Fear of failure is the primary motivator for people to take risks.

Answer 436

False ## Footnote People often let fear drive their choices rather than a commitment to positive outcomes.

Question 437

What does Margie Warrell suggest about people's perception of risk?

Answer 437

People tend to overestimate risk and underestimate their ability to handle it ## Footnote This can lead to fear-driven choices.

Question 438

Define resilience in the context of leadership.

Answer 438

The capacity to recover quickly from setbacks and continue pursuing a vision ## Footnote It is closely related to the concept of grit.

Question 439

What is grit, as defined by Angela Duckworth?

Answer 439

Perseverance and passion for long-term goals ## Footnote Grit entails maintaining effort and interest over years despite challenges.

Question 440

How can resilience and grit be developed?

Answer 440

By interpreting setbacks as temporary and focusing on situational circumstances ## Footnote Emphasizing that failures are not permanent helps foster resilience.

Question 441

What is the purpose of creating a climate conducive to learning?

Answer 441

To make it safe for people to try, be curious, ask questions, and learn from experiences ## Footnote This includes not punishing experimentation and risk-taking.

Question 442

List the steps to challenge the process in leadership.

Answer 442

1. Create opportunities for small wins 2. Set incremental goals 3. Focus on controllable aspects 4. Make it safe to experiment 5. Emphasize personal fulfillment through improvement 6. Experiment with new ideas ## Footnote These steps promote a culture of continuous learning and improvement.

Question 443

What did Poonam Jadhav experience regarding team leadership in her corporate world?

Answer 443

Performance was dependent on the team leader creating an environment of collaboration and trust.

Question 444

How did the first team leader Poonam worked with manage her team?

Answer 444

She micromanaged every team member's efforts and did not trust them.

Question 445

What was the impact of the first team leader's micromanagement on team morale?

Answer 445

It hampered productivity, created frustration, and damaged team morale.

Question 446

What approach did the second team leader take that differed from the first?

Answer 446

The second leader trusted her team, interacted face to face, and gave them autonomy.

Question 447

What was the outcome of the second team leader's approach?

Answer 447

The team fixed software bugs much faster and created a climate of trust.

Question 448

What are the key elements exemplary leaders focus on to foster collaboration?

Answer 448

* Create a climate of trust * Facilitate relationships

Question 449

What is the central issue in human relationships according to the text?

Answer 449

Trust.

Question 450

True or False: Without trust, leaders can accomplish extraordinary things.

Answer 450

False.

Question 451

What does trust predict according to studies mentioned in the text?

Answer 451

Personal, team, and organizational performance.

Question 452

What did the research involving 112 studies reveal about team trust?

Answer 452

The extent to which team members trust one another made an important difference in the team's performance.

Question 453

What is one of the most effective leadership situations?

Answer 453

Each member of the team trusts the others.

Question 454

What happens when trust is the norm in a team?

Answer 454

Decisions are made efficiently, innovation is higher, and profitability increases.

Question 455

What is the effect of showing vulnerability in leadership?

Answer 455

It builds trust and opens up communication.

Question 456

Fill in the blank: Trust is _______.

Answer 456

[the central issue in human relationships]

Question 457

What should leaders do to earn trust from their team?

Answer 457

Be the first to trust.

Question 458

How does self-disclosure contribute to building trust?

Answer 458

It reveals information about oneself, encouraging mutual understanding.

Question 459

What is a clear signal of trustworthiness in leadership?

Answer 459

Showing concern for others.

Question 460

What is active listening according to the text?

Answer 460

Engaging in a way that makes the conversation a positive experience.

Question 461

What correlation exists between a leader's listening and team spirit?

Answer 461

Direct reports who feel listened to have a strong sense of team spirit.

Question 462

What are the consequences of a lack of trust in a team?

Answer 462

Increased dissatisfaction and decreased motivation among team members.

Question 463

What does the text suggest about the nature of trust?

Answer 463

Trust is reciprocal and must be nurtured.

Question 464

What can happen if a leader exhibits distrust?

Answer 464

Others will hesitate to trust them and their colleagues.

Question 465

What is active listening?

Answer 465

Engaging in conversation to make it a positive experience and support the speaker. ## Footnote Active listening involves being attentive and responsive to the speaker, fostering a sense of value and support.

Question 466

How does showing appreciation for another's viewpoint impact relationships?

Answer 466

It demonstrates respect and creates bonds that facilitate guidance and advice acceptance. ## Footnote Respecting different viewpoints fosters a collaborative environment.

Question 467

What role does empathy play in leadership according to Meg Bear?

Answer 467

Empathy is the critical twenty-first-century skill that enhances relationship skills in leadership. ## Footnote As technology automates tasks, relationship-building becomes increasingly valuable.

Question 468

What is the significance of managers showing empathy towards their direct reports?

Answer 468

They are viewed as better performers by their own managers. ## Footnote Empathy leads to increased job performance and satisfaction.

Question 469

What does Roman Krznaric suggest about empathy in leadership?

Answer 469

Empathy is the cornerstone of smart leadership and a competitive advantage for human workers. ## Footnote Strong relationships fostered by empathy can yield better organizational outcomes.

Question 470

According to Andy Cheng, why is understanding how others feel critical in leadership?

Answer 470

It helps determine how to assist others in being successful. ## Footnote Building strong relationships is essential for effective leadership.

Question 471

Fill in the blank: Leaders must develop _______ to foster a collaborative environment.

Answer 471

[cooperative goals and roles]

Question 472

What is the effect of having a friend at work on productivity?

Answer 472

It contributes significantly to healthy and productive workplaces. ## Footnote Friendships at work enhance collaboration and trust between colleagues.

Question 473

What is one way leaders can demonstrate competence?

Answer 473

By sharing their knowledge and encouraging others to do the same. ## Footnote Sharing insights builds trust and enhances team performance.

Question 474

What did Cristian Nuñez learn about relationships in a managerial role?

Answer 474

Face-to-face interactions significantly improve relationships and cooperation. ## Footnote Direct interaction fosters trust and collaboration among team members.

Question 475

How did Sara Balducci create a climate of trust with her team?

Answer 475

By explaining how each person's role supports the overall organization. ## Footnote Demonstrating concern for team members' contributions fosters self-confidence.

Question 476

What is the Prisoner's Dilemma in the context of cooperation?

Answer 476

A scenario illustrating the importance of reciprocity in achieving mutual benefits. ## Footnote Cooperation can lead to win-win outcomes, while competition often results in losses for both parties.

Question 477

True or False: Trust among team members increases when knowledge and information are shared.

Answer 477

True.

Question 478

What is the relationship between competence and trust in leaders?

Answer 478

Competence builds trust and confidence among team members. ## Footnote Demonstrating knowledge reassures team members about a leader's capabilities.

Question 479

What can happen if a leader withholds information?

Answer 479

It can dampen trust and performance among team members. ## Footnote Lack of transparency leads to a distrustful environment.

Question 480

Fill in the blank: The most important ingredient in every collective achievement is a _______.

Answer 480

[common goal]

Question 481

What did Shubhagam Gupta realize about teamwork through a joint project?

Answer 481

Working on a common goal built mutual respect and recognition of strengths. ## Footnote Collaboration fosters understanding and teamwork effectiveness.

Question 482

What is a sign of a healthy long-term relationship in teams?

Answer 482

A sense of reciprocity where both parties give and take. ## Footnote Balance in contributions prevents feelings of exploitation and promotes cooperation.

Question 483

What are the four possible outcomes based on players' strategies?

Answer 483

win-lose, lose-win, lose-lose, win-win

Question 484

What is the maximum individual payoff strategy in a cooperative scenario?

Answer 484

First player selects an uncooperative strategy while the second player cooperates

Question 485

True or False: The winner of the computer simulation strategy was complex and multifaceted.

Answer 485

False

Question 486

What strategy is most successful according to the simulation?

Answer 486

Cooperate on the first move and then do whatever the other player did on the previous move

Question 487

Reciprocity minimizes the risk of _______.

Answer 487

escalation

Question 488

According to Robert Putnam, what is fundamental to civilized life?

Answer 488

The norm of generalized reciprocity

Question 489

What happens when people understand that they will be better off by cooperating?

Answer 489

They are inclined to recognize the legitimacy of others' interests

Question 490

What is a key motivation for working diligently on a job?

Answer 490

The end result that gets rewarded rather than individual efforts

Question 491

What principle does Andrew Zong's 'spin-off start mode' illustrate?

Answer 491

Creating independent companies under a parent company to share risk and reward

Question 492

Organizations filled with 'givers' are more effective than those filled with _______.

Answer 492

takers

Question 493

What was the outcome of teams rewarded for highest performance as a whole?

Answer 493

Members worked together as givers

Question 494

What is essential for collaboration to occur?

Answer 494

Group goals and roles, shared identity, reciprocity, and promoting joint effort

Question 495

Why are face-to-face interactions vital for team cohesion?

Answer 495

They cultivate trust and collaboration

Question 496

True or False: Virtual trust is as reliable as in-person trust.

Answer 496

False

Question 497

What do durable relationships enhance in a collaborative environment?

Answer 497

The impact of today's actions on tomorrow's dealings

Question 498

What is the mantra of exemplary leaders regarding collaboration?

Answer 498

You can't do it alone

Question 499

What does trust enable in a collaborative environment?

Answer 499

Sustaining long-lasting connections

Question 500

List three ways to foster collaboration.

Answer 500

* Extend trust to others * Show concern for others' problems and aspirations * Structure projects around common goals

Question 501

What should leaders do to enhance the durability of relationships?

Answer 501

Encourage face-to-face interactions

Question 502

Fill in the blank: Cooperative goals and roles contribute to a sense of _______.

Answer 502

collective purpose

Question 503

What is the primary commitment of exemplary leaders?

Answer 503

Strengthen Others ## Footnote This involves enabling people to take ownership of their group's success.

Question 504

What two essentials do leaders engage in to strengthen others?

Answer 504

* Enhance self-determination * Develop competence and confidence

Question 505

How do leaders enhance self-determination?

Answer 505

By giving their power away ## Footnote Leaders become more powerful when they empower others.

Question 506

What are some representative actions that make people feel powerless?

Answer 506

* No one listened to my opinions * I had no input into important decisions * My decisions were not supported * Someone else took credit for my work * Information essential to my work was withheld

Question 507

What are some representative actions that make people feel powerful?

Answer 507

* All important information was shared * I was able to exercise discretion * I made decisions about key aspects of the project * Management expressed confidence in my ability

Question 508

True or False: Feeling powerful comes from a sense of being in control of your life.

Answer 508

True

Question 509

What do exemplary leaders believe about people?

Answer 509

People are smart and capable of figuring things out ## Footnote This belief supports the empowerment of team members.

Question 510

What is the effect of providing choices to employees?

Answer 510

Reduces powerlessness and stress ## Footnote It enhances willingness to exercise capabilities.

Question 511

What happens to employee pride when leaders provide freedom and choice?

Answer 511

Pride increases dramatically ## Footnote Nearly 80% feel proud when leaders frequently provide freedom.

Question 512

What is guided autonomy in leadership?

Answer 512

Setting standards while allowing people to make choices about their work ## Footnote This fosters commitment and productivity.

Question 513

Fill in the blank: To feel in control of their work lives, people need to take _______.

Answer 513

nonroutine action

Question 514

What is the relationship between trust and latitude in decision-making?

Answer 514

Higher trust leads to greater latitude in decision-making ## Footnote This fosters accountability and higher satisfaction.

Question 515

What is a key component for higher performance and initiative from employees?

Answer 515

Proactive job design that allows latitude

Question 516

What do leaders need to provide to help employees take initiative?

Answer 516

Choices and decisions on their own ## Footnote This promotes independent action and problem-solving.

Question 517

How does giving employees autonomy affect organizational performance?

Answer 517

It enhances effectiveness and satisfaction ## Footnote Increased discretion leads to better decision-making.

Question 518

What is the impact of the perception of choice on the brain?

Answer 518

Activates reward-related circuits ## Footnote This makes people feel more at ease and willing to take risks.

Question 519

What can happen if people feel they have no choices at work?

Answer 519

They feel trapped and may stop moving forward

Question 520

What is the paradox of power in leadership?

Answer 520

You become more powerful when you give your power away

Question 521

What is the consequence of a leader not providing support in decision-making?

Answer 521

It can lead to underperformance and disengagement

Question 522

What is the relationship between trust and accountability in organizations?

Answer 522

Providing a greater degree of trust comes with a larger degree of accountability, resulting in higher levels of satisfaction and profitability. ## Footnote Research indicates that increasing buyers' discretion on procurement decisions increases their effectiveness.

Question 523

What is necessary for individuals and organizations to thrive in today's global environment?

Answer 523

Support more individual discretion to meet the changing demands of stakeholders. ## Footnote Increased discretion enhances the ability to use and expand one's talents, training, and experience.

Question 524

True or False: People are more likely to take care of things they feel they own.

Answer 524

True. ## Footnote When people feel they own something, they are more likely to maintain and protect it.

Question 525

What is psychological ownership?

Answer 525

A feeling of ownership that leads to greater commitment to organizations. ## Footnote Research shows that individuals who feel psychological ownership are significantly more engaged.

Question 526

Fill in the blank: The more a leader develops his or her team, the ________ the team members and the better the results will be.

Answer 526

stronger.

Question 527

What is a critical element of collaborative efforts in organizations?

Answer 527

Individual accountability. ## Footnote Everyone must do their part for a group to function effectively.

Question 528

What did Ana Aboitiz Delgado learn about fostering accountability?

Answer 528

You need to delegate authority and give others a chance to take responsibility. ## Footnote Trusting others with responsibility shows belief in their capabilities.

Question 529

How does individual accountability affect team dynamics?

Answer 529

It enhances cooperation and motivation among team members. ## Footnote Colleagues are more inclined to work together when they see personal responsibility.

Question 530

What is the connection between choice and accountability?

Answer 530

The more freedom of choice people have, the more personal responsibility they must accept. ## Footnote This interconnectedness is crucial in virtually linked and global workplaces.

Question 531

What is the effect of giving people control over their work?

Answer 531

It enhances self-determination and accountability. ## Footnote People need substantial control and resources to feel empowered.

Question 532

What is essential for people to feel empowered and confident in their roles?

Answer 532

Knowledge, skills, information, and resources. ## Footnote Without these, individuals may feel overwhelmed and unable to perform.

Question 533

What is the 'flow' state in performance?

Answer 533

A state where high challenges are matched with high skills, leading to deep involvement and optimal performance. ## Footnote Mihaly Csikszentmihalyi studied this relationship extensively.

Question 534

What must leaders do to create conditions for 'flow'?

Answer 534

Continuously assess constituents' capacity to perform in relation to challenges. ## Footnote This requires attention to both willpower and skills.

Question 535

Why is training and development important when increasing discretion?

Answer 535

To ensure people know how to perform critical tasks and feel confident in exercising their judgment. ## Footnote Research shows that companies that invest in training have higher returns on investment.

Question 536

What is the benefit of sharing information within organizations?

Answer 536

It helps individuals understand the rationale behind decisions and feel empowered. ## Footnote Lack of information can make decisions seem arbitrary.

Question 537

What is the impact of poor training on employee retention?

Answer 537

40 percent of employees who receive poor training leave within the first year. ## Footnote Lack of skills training is a significant factor in turnover.

Question 538

How should work be organized to build competence and ownership?

Answer 538

Assignments should be relevant to business concerns and provide variety and decision-making opportunities. ## Footnote Engaging in task forces and committees can enhance ownership.

Question 539

What is the principle often lost in day-to-day work design?

Answer 539

People do their best when their work is essential to success.

Question 540

How can leaders build competence and promote ownership?

Answer 540

By involving team members in critical functions and decisions.

Question 541

What fundamental understanding must constituents have to act like owners?

Answer 541

How the organization operates and answers to key questions.

Question 542

Fill in the blank: A lack of _______ may stop people from performing tasks they know how to do.

Answer 542

confidence

Question 543

What is essential to promoting and sustaining consistent effort?

Answer 543

Having confidence and believing in one's ability.

Question 544

True or False: Self-confidence is not a predictor of job performance.

Answer 544

False

Question 545

What effect does coaching have on employee engagement?

Answer 545

Employees are eight times more engaged when leaders are effective coaches.

Question 546

What did Penny Mayo realize about her responsibilities?

Answer 546

By not letting go, she wasn't demonstrating trust in her team.

Question 547

What is the motto of Frances Hesselbein regarding leadership?

Answer 547

Ask, don't tell.

Question 548

How do exemplary leaders strengthen others?

Answer 548

By extending power and responsibility and fostering accountability.

Question 549

What should leaders provide to help constituents understand organizational operations?

Answer 549

Necessary data and information.

Question 550

List the actions to enable others to act.

Answer 550

* Take actions that empower people * Provide opportunities for choice * Structure jobs for judgment use * Balance skills with challenges * Demonstrate confidence in others * Ask questions instead of giving answers

Question 551

What psychological need do people have that influences their leadership potential?

Answer 551

The need for self-determination.

Question 552

What is the consequence of believing decision-making is an acquirable skill?

Answer 552

Managers set challenging goals and maintain productivity.

Question 553

Fill in the blank: Strengthening others involves making people capable of acting on their own _______.

Answer 553

initiative

Question 554

What was the impact of coaching on high-improvement learners in a study?

Answer 554

They were four times more likely to have coaching conversations.

Question 555

What did Abhijit Chitnis experience during his first client presentation?

Answer 555

His manager's coaching boosted his confidence.

Question 556

What does the term 'virtuous cycle' refer to in leadership?

Answer 556

Extending power and responsibility as people respond successfully.

Question 557

True or False: Leaders should take control away from others.

Answer 557

False

Question 558

What effect does a lack of self-confidence have on people's performance?

Answer 558

Feelings of helplessness and lowered aspirations.

Question 559

How does asking questions benefit leaders?

Answer 559

It indicates trust and shifts accountability.

Question 560

What is the role of coaching in leadership?

Answer 560

To provide constructive feedback and support development.