AI 360 Degree Leader Flashcards
What percentage of leadership occurs from the middle of an organization?
Ninety-nine percent
This statistic emphasizes that effective leadership is not limited to those in top positions.
What is a 360Degree Leader?
A leader who influences people at every level of the organization
360Degree Leaders learn to lead up, lead across, and lead down.
What is the first myth about leadership discussed?
The Position Myth: ‘I can’t lead if I am not at the top.’
What does the Law of Influence state?
The true measure of leadership is influence—nothing more, nothing less.
What are the Five Levels of Leadership?
- Position
- Permission
- Production
- People Development
- Personhood
Pos-Per-Pro People Person
What is the difference between position and influence in leadership?
Influence is a matter of disposition, not position.
What is the second myth about leadership?
The Destination Myth: ‘When I get to the top, then I’ll learn to lead.’
What analogy is used to illustrate the preparation needed for leadership?
Training for a marathon.
What is the third myth about leadership?
The Influence Myth: ‘If I were on top, then people would follow me.’
What does good leadership require according to the text?
Learning leadership skills in the trenches.
Why is it important to adopt the thinking and habits of a leader now?
To prepare for future leadership opportunities.
Fill in the blank: Leadership is a ________ you make, not a place you sit.
choice
True or False: A title guarantees effective leadership.
False
What is the bottom level of the Five Levels of Leadership?
Position
What happens when leaders in the middle do nothing?
They create more weight for the top leader to move.
What does John Wooden say about preparation for leadership?
‘When opportunity comes, it’s too late to prepare.’
According to the text, how should one approach learning about leadership?
Start now to learn and practice leadership skills.
What is required to move from the first level of leadership to the second?
Building relationships and gaining trust.
At which level of leadership do people follow you because of your contributions to the team?
The production level.
What does the personhood level of leadership depend on?
The recognition and respect earned from others.
What is the primary focus at the fourth level of leadership?
Developing others’ skills and leadership abilities.
Fill in the blank: Influencing others is a matter of ________, not position.
disposition
What does the text suggest about mistakes made in leadership?
Mistakes made at lower levels are easier to overcome than those made at the top.
What is the common misconception about leadership titles?
People overestimate the importance of a leadership title
This misconception is highlighted by the example of President Wilson’s housekeeper who believed leadership was a reward granted by someone important.
What is required for real leadership?
Influence must be earned
What does a position in leadership provide?
A chance to try out leadership and earn influence over time
How do good and bad leaders affect their influence?
Good leaders gain influence beyond their position; bad leaders can lose influence, even below their initial position
What is the Inexperience Myth?
The belief that reaching the top means having full control
True or False: Higher positions in an organization guarantee total control.
False
What happens to a leader’s control as they move up in an organization?
They often realize many factors control the organization, limiting their control
Who is Carly Fiorina and what significant decision did she make?
Former CEO of Hewlett-Packard; orchestrated the merger with Compaq
What is the Freedom Myth in leadership?
The belief that being at the top means having no limits or restrictions
Fill in the blank: As leaders move up the ladder, their _______ often decreases.
freedom
What increases as one moves up in an organization?
The weight of responsibility
What is the Potential Myth?
The belief that reaching one’s potential requires being the top leader
Why do most people not aspire to be in middle management?
They typically desire to be at the top, not in the middle
Who is Dick Cheney and what role did he excel in?
Vice President; known for being an effective adviser rather than seeking the top position
What is the All-or-Nothing Myth?
The belief that if one cannot reach the top, they won’t try to lead at all
What can happen to those who define success solely as being ‘on top’?
They can become disillusioned, bitter, and cynical
Who are some key figures mentioned that made impacts in corporate America during the civil rights movement?
- Clifton Wharton
- Darwin Davis
- James Avery
- Lee Archer
- James ‘Bud’ Ward
- George Lewis
What is a 360-Degree Leader?
A leader who knows how to influence others from any position
True or False: Leadership is only effective when one is at the top.
False
What can individuals do to impact their organization even if they are not in top positions?
They can improve their leadership and influence others at every level
What is required to become an effective 360-Degree Leader?
Principles and skills to lead people above, beside, and below you in the organization.
Can individuals become better leaders regardless of their position?
Yes, individuals can improve their leadership and impact their organization.
What can be achieved by improving leadership skills?
You can change people’s lives and add value.
What is the first step for a 360-Degree Leader?
Learning to overcome the challenges faced by every 360-Degree Leader.
Fill in the blank: The first place to start is by learning to _______ the challenges that every 360-Degree Leader faces.
overcome
True or False: You can influence people at every level of the organization even if you never get to the top.
True
What is the potential outcome of helping others in leadership?
You can help yourself.
What is the primary challenge faced by leaders in the middle of an organization?
The Tension Challenge: The pressure of being caught in the middle
Leaders often experience frustration due to a lack of clarity in their authority and responsibilities.
What is a key to successfully navigating the Tension Challenge?
Learn to lead despite the restrictions others have placed on you.
What does Dan Reiland describe as a feeling experienced by middle leaders?
The pressure of feeling like you have all power and no power.
How does empowerment impact the Tension Challenge?
It affects how much authority and responsibility a person has and how clearly the lines are drawn.
What did D. Michael Abrashoff emphasize as crucial for empowering his crew?
Defining parameters in which people are allowed to operate and then setting them free.
Fill in the blank: The stronger your natural desire to initiate, the greater the potential for _______.
tension.
What should leaders assess regarding their environment?
Whether it increases or decreases the Tension Challenge.
What is one factor that increases tension when starting a new job?
Lack of familiarity with the work.
What can lead to frustration for leaders working in the middle?
Lack of public recognition and appreciation.
What is a suggestion for relieving the Tension Challenge?
Become comfortable with the middle.
What does comfort in leadership depend on?
Trust, respect and influence.
What is one way to relieve tension by clarifying responsibilities?
Knowing what to ‘own’ and what to let go.
Who is responsible for maintaining communication regarding expectations?
The leader and the people to whom they answer.
What is one method for finding quick answers when caught in the middle?
Develop good rapport with the people around you.
True or False: Violating the trust of the leader increases the Tension Challenge.
True.
Complete the quote: ‘Trust is built one block at a time, but when it is violated, _______.’
the entire wall comes crashing down.
What is the primary responsibility of someone leading from the middle of an organization?
To sustain the authority invested in them by serving those who granted that authority.
This includes guarding against the temptation to advance at the expense of their leader.
How does David Branker describe the nature of trust?
Trust is built one block at a time, but when it is violated, the entire wall comes crashing down.
This emphasizes the fragility of trust in leadership.
What is one method Rod Loy used to relieve stress as a middle leader?
He kept a file called ‘Things I will never do to my team when I become the top leader.’
This helped him avoid venting frustrations to coworkers.
Fill in the blank: Your job isn’t to fix the leader; it’s to _______.
[add value]
What was Robert E. Lee’s stance on leadership despite the ineffectiveness of Jefferson Davis?
Lee chose to work within the hierarchy and remained loyal to his state and leader.
This decision reflects his character and leadership principles.
What is a characteristic of an insecure leader?
They think everything is about them, filtering actions and decisions through self-centeredness.
This can create a toxic environment for their team.
What problems do visionless leaders create for their teams?
- Fail to provide direction
- Lack passion and motivation
- Create a non-productive environment
Vision is essential for effective leadership.
What does the Law of the Lid state?
Leadership ability determines a person’s level of effectiveness.
It highlights the importance of strong leadership on organizational success.
True or False: A selfish leader acts for the benefit of the organization over their own interests.
False
A selfish leader leads for personal gain, often at the expense of others.
What is a common trait of a chameleon leader?
They react unpredictably, making it hard for followers to anticipate their actions.
This can lead to wasted time and energy within the team.
What motivates political leaders in organizations?
Desire to get ahead, often at the expense of the organization’s mission.
Their decisions are typically influenced by personal ambitions.
What is a controlling leader known for?
Micromanaging and wanting to be involved in every detail of their team’s work.
This can hinder productivity and morale.
What is the first recommendation for dealing with an ineffective leader?
Develop a solid relationship with your leader.
Building a relational bridge can create a more collaborative environment.
What should you do to appreciate your leader’s strengths?
Identify and appreciate the strengths that your leader possesses, regardless of their overall effectiveness.
This can help in finding ways to add value to the organization.
Fill in the blank: The pathway to success in your career lies in maximizing your _______.
[strengths]
What is essential to recognize in every leader, even if they are ineffective?
Everybody has strengths.
Finding and leveraging these strengths can benefit the organization.
What should you commit to in relation to your leader’s strengths?
Adding value to your leader’s strengths.
This involves helping leverage those strengths for organizational benefit.
What is a key strategy for developing a game plan with your leader?
Get permission to develop a game plan to complement your leader’s weaknesses.
This involves tactfully filling in gaps in their talents.
How should you approach sharing leadership resources with your leader?
Expose your leader to good leadership resources in a tactful manner.
Use a personal touch to make the suggestion relatable.
What is the benefit of publicly affirming your leader?
It engenders respect and helps develop your leader’s confidence.
Affirmation should focus on strengths to avoid misleading others.
What is the Multi-Hat Challenge?
One Head . . . Many Hats.
It refers to the pressures leaders face in managing multiple roles and responsibilities.
What is a common experience for leaders in the middle of an organization?
They experience the Multi-Hat Challenge daily.
This includes managing shifting priorities with limited resources.
What is the primary difference between roles at the bottom, middle, and top of an organization?
Bottom: Limited tasks; Middle: Multi-hat responsibilities; Top: Focus on fewer things with excellence.
Success at the top requires a shift from multitasking to prioritizing.
What does the ‘handyman syndrome’ refer to?
The challenges faced by leaders in the middle who must manage multiple tasks.
It highlights the diverse pressures of middle management.
How should leaders interact when changing roles?
Remember that the hat sets the context when interacting with others.
Different roles come with distinct responsibilities and objectives.
True or False: It is acceptable to use one hat to accomplish tasks required for another hat.
False.
Each role should be treated independently to maintain integrity.
What should leaders avoid when changing hats?
Changing their personality.
Consistency in attitude and behavior builds trust.
What was Rod Loy’s strategy for managing multiple leadership roles?
He set up three offices to ensure he didn’t neglect any responsibilities.
This physical separation helped him stay organized.
What is essential for leaders to successfully navigate the Multi-Hat Challenge?
Remain flexible.
Flexibility allows leaders to adapt to changing demands.
What is the key to successfully navigating the Ego Challenge?
Remember that consistently good leadership does get noticed.
Long-term success and dedication lead to recognition.
What do people often see when they observe a successful leader?
Only the good stuff, the result of years of work.
They may not recognize the challenges faced along the way.
What does the author compare successful leaders to?
Icebergs
Only a small part of an iceberg is visible above water, similar to how only a fraction of a leader’s life is visible to others.
What does Arthur Ashe say true heroism is?
Remarkably sober, very undramatic, and the urge to serve others at whatever the cost
Ashe emphasizes that heroism is not about surpassing others but serving them.
What should leaders concentrate on according to the text?
Duties rather than dreams
Who is noted for the quote about the most difficult instrument to play?
Leonard Bernstein
According to Walt Whitman, who is greeted with pleasure wherever he goes?
The man who delivers the goods
What is ‘destination disease’?
The focus on being in a different place instead of valuing the current position
This syndrome leads to dissatisfaction and lack of success.
What book does Jim Collins write about ‘level five’ leaders?
Good to Great
What is the definition of high morale according to the text?
‘I make a difference.’
What does Mark Twain say about compliments?
One compliment can keep me going for a whole month
What is the duration of a compliment from those who’ve done your work?
A year
What is the difference between self-promotion and selfless promotion?
Self-promotion is ‘Me first’, while selfless promotion is ‘Others first’
Who helped Isaac Newton publish his ideas?
Edmund Halley
What mindset do leaders who excel in the middle of the pack possess?
Abundance mind-set
What is the first key reason leaders like to be at the front?
The front is the most recognized position for a leader
What does E. M. Cioran say about secret desires?
I want to be praised
What is one responsibility of leaders at the front?
To resolve problems they see
What does Tom Mullins say about reading the scoreboard?
It’s easier to see it when you’re at the top of the organization
What can leaders control mainly?
Direction and timing
What is one of the primary motivations for leaders?
Progress
Fill in the blank: Leaders can set the _______.
Pace
What principle states that the journey with others is slower than the journey alone?
The Patience Principle
Why is a business trip with colleagues slower than one alone?
Because it takes time to reach consensus on decisions, like where to eat.
What attitude do many people share regarding progress, according to Ogden Nash?
They believe that progress has been going on entirely too long.
Where does much of the action in an organization actually occur?
In the middle of the organization.
What is essential for contentment in the middle of an organization?
The right attitude.
What is more important than making every interaction go smoothly?
Developing strong relationships with people.
Who said, ‘The main ingredient of stardom is the rest of the team’?
John Wooden.
What is crucial for a team’s success?
Teamwork.
What should leaders engage in to avoid being out of the loop?
Continual communication.
What does maturity begin with?
The acceptance of responsibility.
What key trait can help gain experience and wisdom over time?
Patience.
What did Churchill and Attlee exemplify during World War II?
Putting the team’s success above personal ambitions.
What is the vision challenge for leaders in the middle?
Championing a vision they didn’t create.
How do people typically respond to a vision they didn’t help create?
They may attack it, criticize, or sabotage it.
What happens when people don’t understand a vision?
They don’t buy into it.
What is the Law of Buy-In?
People buy into the leader first, then the vision.
What must organizations do to ensure new employees know the vision?
Have a built-in process for passing on the vision.
What is necessary to prevent ‘vision leaks’ in an organization?
Clear, creative, and continual communication.
What attitude inspires people to participate in fulfilling a vision?
‘We can’t do this without you.’
What did workers in a parachute factory during WWII understand about their work?
Each stitch was part of a lifesaving operation.
What are the two types of attitudes leaders can have towards fulfilling a vision?
Autocratic and collaborative.
What does the phrase ‘they aren’t ready for it’ refer to?
Some people may not be emotionally, intellectually, or professionally prepared to embrace the vision.
What is a key reason some people may not embrace a vision?
Some people are not ready—emotionally, intellectually, or professionally.
This may hinder their ability to contribute to the vision.
What happens when the vision fails to connect with workers?
It will never come to fruition.
What do some people do when they don’t support a vision?
They pretend it doesn’t exist and do their own thing.
What should a leader do if the vision violates their principles?
Leaving the organization may be the appropriate action.
What is the minimum action a good employee should take regarding the organization’s vision?
Align themselves with the vision.
What impact does alignment with the vision have on job satisfaction?
When alignment occurs, job satisfaction is high.
What is the role of 360-Degree Leaders in relation to the vision?
They should strive to take the vision from me to we.
What is the difference between those who champion the vision and those who do not?
Those who champion the vision place the organization’s needs first, while those who do not place their own needs first.
What is the most positive response to a leader’s vision?
To go beyond championing it and actually add value to it.
What is the prerequisite for adding value to a vision?
Championing the vision as it already exists.
What is the key to successfully navigating the Influence Challenge?
Think influence, not position.
What do good leaders believe about their leadership?
They believe in themselves and their leadership.
What do people follow according to the text?
People follow leaders they know, trust, respect, and can approach.
What is essential for leaders to influence others?
Caring about each individual as a person.
What does trust in leadership stem from?
Character.
What is the difference between demand and command in leadership respect?
While poor leaders demand respect, competent leaders command respect.
Fill in the blank: People follow leaders they can ______.
approach.
What does consistency in leadership enable?
It makes leaders approachable.
What should leaders do to overcome the influence challenge?
Develop and exhibit the kind of character that would be admirable in a top leader.
What can cause a leader to lose respect during challenges?
Incapability of meeting challenges.
What is the impact of deep concern on a leader’s influence?
The greater the depth of concern, the broader and longer lasting the influence.
What did Aldous Huxley say about consistency?
Consistency is contrary to nature, contrary to life. The only completely consistent people are the dead.
What is a key trait that makes a leader approachable?
Consistency.
What do people need in order to trust a leader?
Consistency.
What is the main quality that people admire in leaders?
Commitment.
What story illustrates the importance of commitment in leadership?
The farmer’s story about continuing to do business with the bank despite financial difficulties.
Which leaders are mentioned as examples of great commitment?
- Winston Churchill
- Martin Luther King Jr.
- John Wesley
What is the title of the book coauthored by the author and Jim Dornan?
Becoming a Person of Influence.
Who is the target audience for the book ‘Becoming a Person of Influence’?
People without leadership positions, especially those involved in network marketing.
What does the acrostic in ‘Becoming a Person of Influence’ stand for?
- Integrity
- Nurturing
- Faith
- Listening
- Understanding
- Enlarging
- Navigating
- Connecting
- Empowering
What does ‘INFLUENCE’ in the acrostic represent?
Qualities of an influencer.
What is the secret to overcoming the Influence Challenge?
Think influence, not position.
What is a major challenge that 360-Degree Leaders face?
Leading up.
What are the challenges every leader in the middle faces? (List them)
- The Tension Challenge: The Pressure of Being ‘Caught in the Middle’
- The Frustration Challenge: Following an Ineffective Leader
- The Multi-Hat Challenge: One Head…Many Hats
- The Ego Challenge: You’re Often Hidden in the Middle
- The Fulfillment Challenge: Leaders Like the Front More Than the Middle
- The Vision Challenge: Championing the Vision Is More Difficult When You Didn’t Create It
- The Influence Challenge: Leading Others Beyond Your Position Is Not Easy
What is the main challenge of leading up?
Most leaders want to lead, not be led.
Leading up requires adding value to those above you.
What is the quote by Dan Reiland regarding leading up?
“If you want to get ahead, leading up is much better than kissing up.”
This emphasizes the importance of adding value rather than merely seeking favor.
What experience did the author have with Benjamin Zander?
The author attended an interactive leadership experience with Zander and the Atlanta Symphony Orchestra.
This event provided insights into communication, leadership, and followership.
Who was Eugene Lehner?
A modest member of the viola section known for his immense knowledge and experience in music.
He coached notable quartets and was consulted by conductors.
What lesson did Benjamin Zander learn from Eugene Lehner?
Lehner expressed a desire to be consulted by conductors but felt it was unlikely to happen.
This illustrates the challenge of leading up and being recognized for one’s expertise.
What is the first principle of leading up?
Lead yourself exceptionally well.
What is the moral of the fable about the crow and the rabbit?
If you’re going to sit around doing nothing all day, you had better be sitting very high up.
What does self-management involve according to the author?
Focusing on decision managing rather than just decision making.
What is a common misconception about self-leadership?
That it is only about making good decisions every day.
What is the key to leading yourself well?
Learning self-management.
What should leaders manage to gain credibility?
Emotions, time, priorities, and energy.
How do emotional issues affect accident rates?
People with emotional problems are 144 percent more likely to have auto accidents.
What is essential for leaders in managing emotions?
Knowing when to display emotions and when to delay them.
What is the significance of time management for middle leaders?
They face the Tension Challenge and often put in long hours.
What did M. Scott Peck say about valuing time?
“Until you value yourself, you won’t value your time.”
How should leaders manage their priorities?
- 80% of the time—work where you are strongest
- 15% of the time—work where you are learning
- 5% of the time—work in other necessary areas
What is the suggested approach for shifting from generalist to specialist?
Focus on a few things you do exceptionally well.
What did Jim Collins suggest about good-to-great companies?
They utilized ‘stop doing’ lists as much as ‘to do’ lists.
What is the principle behind managing your energy?
Ration energy to avoid running out.
What should be included in your ‘stop doing’ list?
Anything that is not a strength, does not help you grow, or is not required by a leader.
What is the main event in managing your energy?
The one thing you cannot afford to give less than your best to.
What are the ABCs of energy-drain?
- Activity Without Direction
- Burden Without Action
- Conflict Without Resolution
What does James Joyce suggest about your mind?
Your mind will give back to you exactly what you put into it.
What is the value of focused thinking?
A minute of thinking is often more valuable than an hour of talk or unplanned work.
What should you do when using a ‘thinking chair’?
Bring an agenda or a list of items needing think-time.
What is the advice regarding managing your words?
Say something worthwhile briefly and well.
What is a key definition of success according to the text?
Having those closest to me love and respect me the most.
What is necessary for leading up?
You must always lead yourself first.
What is the significance of ‘The Buck Stops Here’?
It emphasizes that a leader must take final responsibility.
What are two ways an employee can impact their leader?
- Make the load lighter
- Make the load heavier
What does lifting your leader’s load demonstrate?
You are a team player.
How does gratitude affect team dynamics?
It fosters a culture of support and appreciation.
What is a benefit of being part of something bigger?
It contributes to personal growth and significance.
How should you approach lifting others?
It should be an ongoing process, not a one-time occurrence.
What is the relationship between lifting others and being noticed?
Lifting others gets you noticed, even if others aren’t aware.
What happens when you continually help others?
Others will want to help you in return.
What is the impact of being a load lifter on your value?
It increases your value and influence within the team.
What does the text suggest about workload when lifting a leader’s load?
Your load gets heavier, but it often leads to reciprocal support.
What should you do to lift your leader’s load?
Identify ways to assist based on your instincts.
What is the first step in lifting your leader’s load?
Do your own job well first
Hall of Fame baseball player Willie Mays emphasized the importance of consistent performance.
What should you do when you find a problem at work?
Provide a solution
Encouraging problem-solving skills helps individuals become better decision makers.
True or False: Good leaders prefer to be surrounded by ‘yes’ men.
False
Good leaders want the truth and the perspective of trusted individuals.
What is the significance of telling leaders what they need to hear?
It builds trust and helps leaders make informed decisions
Effective communication is vital for leadership relationships.
What does going the extra mile signify in a leadership context?
Doing more than is asked and demonstrating a whatever-it-takes attitude
Zig Ziglar noted that there are no traffic jams on the extra mile.
What does loyalty mean after a decision has been made?
Executing the decision as if it were your own
Colin Powell stated that loyalty involves honest opinions during debate.
Fill in the blank: Every employee in an organization is a ______ of that organization.
representative
What is the best way to find out how to help your leader?
Ask your leader how you can lift the load
Direct communication can reveal ways to provide support effectively.
What mindset is essential for 360-Degree Leaders?
A whatever-it-takes attitude
This attitude helps leaders stand out and gain respect.
What do 360-Degree Leaders do to gain respect quickly?
Take the tough jobs
Tackling difficult tasks showcases problem-solving abilities.
What does it mean to pay your dues as a leader?
Making sacrifices for the sake of others and personal growth
Leadership often requires prioritizing others’ needs.
What is a common trait among leaders who work in obscurity?
They develop integrity and humility
Working without recognition tests personal values.
How do 360-Degree Leaders succeed with difficult people?
Find common ground and connect with them
Emphasizing understanding over conflict benefits the organization.
What is a key characteristic of good leaders when working with difficult people?
They find common ground and connect with them.
What risk must a leader take to distinguish themselves from colleagues?
They must put themselves on the line.
What should leaders avoid when taking risks within an organization?
Betting with other people’s money.
What is easier to move from, according to the text?
Failure to success rather than excuses to success.
What should a leader do instead of making excuses?
Admit faults.
What is the impact of doing more than expected in the workplace?
It helps individuals stand out and can lead to serendipitous results.
In a team, who is viewed as a hero when volunteering?
The first person to volunteer.
What is the Law of the Big Picture?
The goal is more important than the role.
What is a common frustration for leaders regarding tasks?
People refusing to do tasks because they are ‘not their job.’
What do 360-degree leaders take responsibility for?
Their responsibilities.
According to J.C. Penney, what is required for top positions?
Drenching oneself in work beyond the capacity of the average man.
What is the primary difference between management and leadership?
Managers work with processes; leaders work with people.
What do leaders focus on that is more important than maintenance?
Movement.
Fill in the blank: Leadership is more than __________.
management.
What do leaders think about that sets them apart from managers?
Longer-term goals.
What do leaders do to see the larger context?
Ask how changes will impact their people and the organization.
What do leaders desire to do in relation to rules?
Push boundaries.
What kind of problems do leaders need to focus on?
Intangibles like morale and motivation.
What does Tommy Franks do daily to prepare for challenges?
He writes down potential challenges he may face.
What daily practice does retired army general Tommy Franks use to prepare for challenges and opportunities?
He writes on a three-by-five card each morning the date, ‘The biggest challenges I may face today,’ and lists five important problems, along with ‘Opportunities that may appear today.’
Franks has maintained this practice since February 23, 1988.
What does Joyce Brothers suggest about intuition?
Trust your hunches; they’re usually based on facts filed away just below the conscious level.
This emphasizes the importance of intuition in decision-making.
What is a crucial aspect of whole-brain thinking according to Warren Bennis?
Learning to trust the ‘blessed impulse,’ or hunch, which provides immediate insight into the right course of action.
Bennis highlights that everyone has these visions, but leaders learn to trust them.
How do good leaders differ from good managers regarding power?
Good leaders give their power away and invest in others, while managers often focus on control.
This shift from control to empowerment is essential for effective leadership.
What is the perspective of peak performers regarding accomplishments?
They do not see accomplishments as a fixed state; instead, they view challenges and curiosity as ongoing.
Peak performers, like leaders, seek continuous improvement and change.
How do leaders view change?
Leaders see themselves as agents of change and desire innovation and new challenges.
They are not satisfied with the status quo and aim to facilitate progress.
Fill in the blank: Leadership is a _______.
moving target
What mindset should one adopt to become a better leader?
Get comfortable with change and think like a leader, focusing on people, progress, and intangibles.
This mindset is crucial for effective leadership.
What is the Lead-Up Principle #5?
Invest in Relational Chemistry
Good leadership is based on relationships; connecting with leaders is essential.
What is the significance of relationships in leadership?
People won’t go along with you if they can’t get along with you.
What should you listen to in order to understand your leader better?
Your leader’s heartbeat.
What are the three areas to focus on when listening to your leader?
- What makes them laugh?
- What makes them cry?
- What makes them sing?
What are a leader’s priorities?
Duties they must complete to fulfill their responsibilities.
How can you catch your leader’s enthusiasm?
By sharing in their excitement and passion.
What effect does supporting your leader’s vision have?
It elevates your value in the leader’s eyes.
What is the benefit of promoting your leader’s dreams?
Your leader will promote you.
Why is it important to connect with your leader’s interests?
It helps build relational chemistry and understanding.
What should you do to understand your leader’s personality?
Study personality assessments like DISC or Myers-Briggs.
What is relational currency?
Trust built through investing in relationships.
What does loyalty publicly result in, according to Andy Stanley?
Leverage privately.
How can you work with your leader’s weaknesses?
Focus on positives and work around negatives.
Why is respecting your leader’s family important?
It can impact your influence and career.
What is the thesis of ‘Winning with People’?
Success and failure can often be traced to relationships.
What is the significance of a leader’s time?
Time is a precious and non-increasing commodity.
What does ‘Invest 10X’ mean in the context of preparing for a meeting?
Spend ten minutes preparing for every minute of meeting time.
What is one of the best ways to save time according to Charles C. Gibbons?
Think and plan ahead.
What should you do if you have less relational connection with your leaders?
Put in more preparation time.
Fill in the blank: The best way to show you value your leader’s time is to _______.
[spend ten minutes preparing for every minute you expect to meet]
What is the importance of preparation in leadership?
Preparation is crucial for making a good impression and proving oneself to leaders.
How much preparation should one ideally do before consulting a leader?
Invest ten times the amount of preparation for every minute of the leader’s time.
What did British Prime Minister Benjamin Disraeli say about success?
The secret of success in life is for a man to be ready for his time when it comes.
True or False: Constantly asking questions without thinking is a positive trait in an employee.
False.
What distinguishes a good thinker from others at the same level according to Jack Welch?
Being a good thinker is crucial for distinguishing oneself.
What are the three types of questions leaders in the middle might ask their bosses?
- Questions because they can’t think
- Questions because they’re lazy
- Questions to move faster
What positive impacts do good questions have?
- Clarify objectives
- Speed up the process of completion
- Stimulate good thinking
What does ‘bring something to the table’ mean in a leadership context?
It refers to contributing value or ideas in discussions or meetings.
What mindset do 360-Degree Leaders have regarding contributions?
They are constantly looking for ways to add value to their leaders, peers, and employees.
What happens if you don’t bring value to meetings with your boss?
You may receive a pink slip.
Fill in the blank: ‘When asked to speak, don’t ______ it.’
[wing]
What happens when someone fails to prepare for speaking engagements?
They lose credibility over time.
What is essential for effective communication with your boss?
Learning to speak your boss’s language.
What did the author do to help Charlie Wetzel understand his communication style?
- Provided recordings of lessons
- Took him on speaking engagements
- Discussed presentation outcomes
What should you do as your relationship with a leader develops?
Get to the point quickly and focus on results.
What is the motto of leaders regarding communication?
‘Never mind about the delivery; just show me the baby.’
What is a positive return on a leader’s investment?
Seeing growth as a result of their guidance.
What should you document to show appreciation to your leader?
A list of everything your leader taught you.
What is the significance of timing in leadership?
Knowing when to push forward or back off is critical for success.
What historical event is discussed to illustrate the importance of timing in leadership?
The Orange Revolution in Ukraine.
What can happen if an idea is presented at the wrong time?
It will be received poorly, regardless of its quality.
What are two key questions to ask to determine if it’s time to push for change?
- Do I know something my boss doesn’t but needs to?
- Is this the right moment to speak up?
What does it mean when a leader needs to be informed about great problems or opportunities?
Leaders need to know about great problems because they can negatively impact the organization, and about great opportunities because they can positively impact it.
What is the significance of timing in a fast-paced society according to Constantine Nicandros?
Inadequate attention to timing can lead to missed opportunities; acting quickly is crucial.
Why is it important to communicate difficulties to your leader?
Most leaders prefer to know about difficulties to offer help rather than seeing their team members struggle alone.
What should you do if you recognize an opportunity for your leader to win?
Push forward and communicate the opportunity, referencing the leader’s priorities.
How can you tell when to back off from pushing your boss?
Ask yourself if you are promoting your own agenda, if you’ve made your point, and if the atmosphere says ‘no’.
Fill in the blank: Effective 360-Degree Leaders are like weather forecasters. They are able to read the _______.
atmosphere
What does the saying ‘To be right too soon is to be wrong’ imply about timing in leadership?
It suggests that recognizing the right moment to act is crucial; acting prematurely can lead to failure.
What is the relationship between risk and leadership in the middle of an organization?
Leaders who take risks share the burden and earn respect; those who don’t may alienate others.
What lesson can be learned from Esther’s story in terms of leadership?
Understanding the limits of your relationship before making requests is crucial.
True or False: Successful leaders always push their agenda regardless of the relationship with their superiors.
False
What characterizes a ‘go-to player’ in an organization?
They demonstrate consistent competence, responsibility, and dependability.
What happens when a leader finds a go-to player?
Leaders rely on them and are influenced by their ability to deliver results under pressure.
List the types of players in the workplace based on their delivery performance.
- Detrimental: Never deliver
- Average: Sometimes deliver
- Valuable: Always deliver when in their comfort zone
- Go-To Player: Always deliver when the pressure’s on
What is the primary concern of 360-Degree Leaders when they push for an idea?
They must ensure that the timing is right for everyone involved, not just for themselves.
What does it mean to ‘hasten slowly’ in leadership?
It emphasizes the importance of balancing initiative with caution.
What should you do if you have already made your point to your leader?
Back off to avoid coercion and allow the leader to make their own decision.
What defines go-to players in the workplace?
Go-to players produce when the pressure’s on, regardless of the circumstances.
What are the four types of players in an organization based on their delivery?
- Detrimental: Never deliver
- Average: Sometimes deliver
- Valuable: Always deliver when in their comfort zone
- Invaluable: Always deliver regardless of the situation
How do go-to players react when resources are scarce?
They find a way to make things happen despite limited resources.
What are the three kinds of people in organizations regarding momentum?
- Momentum breakers: Sabotage and sap momentum
- Momentum takers: Flow with the momentum
- Momentum makers: Create and move momentum forward
What is a key characteristic of go-to players when the load is heavy?
They willingly lift the load for their leaders, regardless of their own workload.
What is the significance of leaders being absent in an organization?
It creates a leadership vacuum that allows others to step up and distinguish themselves.
Fill in the blank: The philosophy of go-to players is to deliver no matter how tough the situation is, exemplified by the rule: Deliver the Goods, _______.
The Other 56 Don’t Matter
What does it mean to be growth oriented rather than goal oriented?
It means focusing on continuous improvement rather than reaching a specific destination.
Who is more likely to be respected and listened to?
The person with great competence and experience.
What is the relationship between growth and leadership ability?
Continual growth enhances leadership ability; if not growing, one risks moving backward as a leader.
What does the quote by Elbert Hubbard imply about personal growth?
If past accomplishments still seem significant, it indicates a lack of recent growth.
What is the consequence of not continually growing as a leader?
It may damage leadership ability and reduce influence.
What is a practical step to become better tomorrow?
Learn your craft today.
What did Napoleon Hill say about changing your direction?
You can’t change where you started, but you can change the direction you are going.
What should you do once you reach proficiency in your craft?
Talk your craft with others on the same and higher levels.
What is emphasized about the present in Napoleon Hill’s quote?
It’s not what you are going to do, but it’s what you are doing now that counts.
What should you do once you reach proficiency in your craft?
Talk your craft with others on the same and higher levels than you.
Why is talking to peers beneficial?
It’s enjoyable, fuels passion, teaches new skills and insights, and prepares for action.
What is a key strategy for learning from experienced individuals?
Strategically talk your craft with those ahead of you in experience and skill.
Who did Major League Baseball player Tony Gwynn frequently talk hitting with?
Ted Williams.
What is the author’s goal when scheduling learning lunches with admired individuals?
To learn what can be transferred from their strength zones to mine.
What is considered the secret to a great interview?
Listening.
What advice did William Osler give to medical students?
Banish the future and live only for the hour and its allotted work.
What is crucial for improving your craft?
Practice your craft until you know it inside and out.
What decision must one make when discovering new ways to improve their craft?
Will you do what you have always done, or will you try to do more of what you think you should do?
According to Jack Welch, what is success about before and after becoming a leader?
Before: growing yourself; After: growing others.
List the nine principles needed to lead up.
- Lead yourself exceptionally well
- Lighten your leader’s load
- Be willing to do what others won’t
- Do more than manage—lead!
- Invest in relational chemistry
- Be prepared every time you take your leader’s time
- Know when to push and when to back off
- Become a go-to player
- Be better tomorrow than you are today
What distinguishes a merely competent leader from one who goes to the next level?
A leader must be able to lead other leaders, not just followers.
What is the challenge of leading peers for highly productive individuals?
They may create feelings of jealousy or resentment.
What must a 360-Degree Leader do to lead peer-to-peer effectively?
Give colleagues reasons to respect and follow them.
True or False: Leaders who excel at production but neglect permission can influence their bosses but struggle with peers.
True.
What is the first step in the Leadership Loop?
Caring—Take an interest in people.
Fill in the blank: The Leadership Loop starts with _______ and ends with succeeding.
Caring.
What does the Learning step in the Leadership Loop involve?
Getting to know people as individuals.
What is the third step in the Leadership Loop?
Appreciating—Respect people.
How can leaders add value to their peers?
By sharing resources, filling in gaps, and investing in their growth.
What does verbalizing in the Leadership Loop refer to?
Affirming people and praising their strengths.
What is the ultimate goal of the influencing step in the Leadership Loop?
To help others win.
What motivates good leaders according to the text?
To fulfill their vision and to see others succeed.
Fill in the blank: Great leaders don’t use people so that they can win; they lead people so that they all can _______.
win together.
What is Lead-Across Principle #2?
Put completing fellow leaders ahead of competing with them.
What is a common mistake leaders make regarding competition?
Competing against their peers in a way that hurts the team.
What should leaders prioritize to succeed in leading across?
Building relationships and trust with peers.
What is a key factor for gaining influence with peers?
Completing the Leadership Loop.
True or False: The Leadership Loop is a one-time event.
False.
What is one way to learn about your coworkers?
Participating in structured exercises like Value Cards.
What increases a leader’s credibility?
Adding value to the people around them.
What role does affirmation play in leadership?
It builds individuals up and strengthens their self-belief.
What does it mean to influence people in the context of the Leadership Loop?
To guide and support peers towards success.
How can leaders ensure they are trusted?
By being consistent in their actions and demonstrating care.
What is the main difference between competing and completing?
Competing focuses on a scarcity mindset and a win-lose approach, while completing emphasizes an abundance mindset and a win-win approach.
Competing can destroy trust, while completing develops trust.
What mindset is associated with competing?
Scarcity mind-set
Competing often leads to a me-first attitude.
What mindset is associated with completing?
Abundance mind-set
Completing emphasizes putting the organization first.
What are the consequences of winning at all costs?
It can cost you relationships with peers and lead to a negative team culture.
Competing too aggressively can alienate teammates.
What is the first step to balancing competing and completing?
Acknowledge your natural desire to compete.
Recognizing competitiveness is essential for positive channeling.
How does healthy competition benefit a team?
It brings out the best in individuals, promotes honest assessment, creates camaraderie, and remains non-personal.
Healthy competition fosters connection and fun.
What should be the ultimate goal of healthy competition?
To leverage it for the corporate win.
Healthy competition should improve team performance.
What is a key characteristic of unhealthy competition?
It lowers morale and hurts the team.
Unhealthy competition can lead to alienation among peers.
What is the first principle of being a friend in a workplace?
Listen!
Listening is crucial to building rapport and influence.
Why is friendship important in the workplace?
Friendship is the foundation of influence and essential for long-term success.
Good relationships facilitate achievements.
What is one way to develop friendships at work?
Find common ground not related to work.
Shared interests outside of work can strengthen bonds.
What should you do to build friendships beyond the workplace?
Be available beyond business hours.
True friendship requires commitment outside of work.
How can humor contribute to workplace relationships?
Humor can quickly bond people and create connections.
Laughter helps bridge gaps between individuals.
Fill in the blank: Winning at all costs will cost you when it comes to your _______.
[peers]
True or False: Healthy competition only exists when teammates are trying to outdo each other.
False
Healthy competition is about mutual improvement and camaraderie.
What does the Lead-Across Principle #3 emphasize?
Be a friend.
Friendship enhances teamwork and collaboration.
What is a recommendation for maintaining friendships at work?
Keep working at being a friend, even if others don’t reciprocate.
Persistence in friendship can lead to stronger connections.
What did Charlie learn from his friend Homer Arrington?
To not take himself too seriously and to reawaken his sense of humor
Charlie credits Homer with helping him find humor in life.
According to Henry Ford, who is your best friend?
He who brings out the best that is within you
This highlights the importance of friendships in personal growth.
What impact does maintaining a sense of humor have in the workplace?
Creates a positive atmosphere and makes you approachable
Humor can help in forming friendships at work.
What does the eastern proverb say about friendship?
A friend is one who warns you
This emphasizes the importance of honesty in friendships.
What is a catch-22 in telling hard truths to friends?
You need relational credibility to be heard, but you must tell the truth to gain credibility
This illustrates the complexity of honest communication in friendships.
What did Charles Schwab believe about friendship in the workplace?
Be friends with everybody to ensure support and happiness
Schwab emphasized the value of friendships at work.
What does ‘playing politics’ in the workplace mean?
Changing who you appear to be to gain an advantage
This behavior can alienate peers and negatively affect workplace relationships.
What are the two main paths to getting ahead in organizations?
Doing the work vs. working an angle
This distinction highlights the difference between production-oriented and politically-oriented individuals.
List characteristics of people who rely on production.
- Depend on how they grow
- Focus on what they do
- Provide substance
- Do what’s necessary
- Grow into the next level
- Base decisions on principles
List characteristics of people who rely on politics.
- Depend on who they know
- Focus on what they say
- Take shortcuts
- Do what’s popular
- Hope to be given the next level
- Base decisions on opinion
What is the long-term outcome for those who rely on integrity and productivity?
Better teamwork and a clear conscience
Integrity and consistent performance lead to lasting success.
What should you avoid to maintain positive peer relationships?
Gossip
Gossip diminishes everyone involved and fosters negativity.
What is the recommended approach to conflict according to 360-Degree Leaders?
Praise publicly and criticize privately
This approach maintains respect and trust among peers.
What is the significance of avoiding petty arguments in the workplace?
It prevents getting sucked into negative dynamics and maintains credibility
Wise leaders prioritize big-picture thinking over trivial disputes.
What is the Golden Rule in leadership?
In everything, do to others what you would have them do to you
This principle guides ethical decision-making in leadership.
What is a key advantage of leading from the middle of an organization?
The ability to see issues from multiple perspectives
Middle leaders can understand both upper management and frontline employee viewpoints.
What does protecting your turf imply in a political context?
Fighting to maintain power and resources for personal gain
This behavior contrasts with collaborative leadership approaches.
What does it mean to say what you mean and mean what you say?
Building trust through consistency and credibility
Aligning words and actions fosters reliability in leadership.
What is the distinction between a politician and a statesman?
A politician engages in schemes for personal gain, while a statesman serves the public good
The connotations of these terms reflect different approaches to leadership.
What is the primary distinction between a politician and a statesman?
A politician engages in small politics for personal advantage, while a statesman demonstrates eminent ability and unselfish patriotic devotion in important affairs of state.
This distinction emphasizes the connotations of both terms, with ‘politician’ often viewed negatively and ‘statesman’ positively.
What negative connotation is often associated with the term ‘politician’?
It suggests schemes and devices for party ends or personal advantage.
This negative perception can lead to distrust among the public regarding politicians.
What qualities are associated with a statesman?
Eminent ability, foresight, and unselfish patriotic devotion.
These qualities are crucial for dealing with important or great affairs of state.
What should one strive to be instead of a politician?
A statesman.
This shift in focus aims to enhance credibility and effectiveness within an organization.
How can one distinguish themselves as a statesman in an organization?
By keeping the big picture in mind, remaining unselfish, and being diplomatic with peers.
These actions can improve personal effectiveness and that of the team.
True or False: The term ‘politician’ always has a positive connotation.
False.
The term often brings to mind negative associations for many people.
Fill in the blank: A politician is often viewed as a _______.
dishonest politician.
This highlights the lack of integrity often attributed to politicians in public perception.
What is a key benefit of striving to be a statesman?
Increased influence and credibility.
This benefit extends to improving team effectiveness as well.
What is the Lead-Across Principle #5?
Expand your circle of acquaintances
This principle emphasizes the importance of connecting with diverse individuals to enhance personal and professional growth.
Why did the author feel the need to expand their circle of acquaintances when moving to Atlanta?
To connect with the African-American community and learn from new perspectives
The author had limited exposure to this community prior to relocating.
Who helped the author expand their circle in Atlanta?
Dr. Samuel Chand
Dr. Chand is the chancellor of Beulah Heights Bible College, a multiracial institution.
What kind of leaders did the author meet through Dr. Chand?
Influential African-American leaders
Notable individuals included Bishop Eddie Long and Corretta Scott King.
True or False: Expanding your circle of acquaintances is always a comfortable experience.
False
It often requires stepping out of one’s comfort zone.
What are the benefits of expanding your circle of acquaintances?
- Improves personal growth
- Exposes new ideas
- Generates innovative thoughts
- Enhances working methods and skills
These benefits contribute to overall leadership effectiveness.
What does Tim Sanders suggest about success in the 21st century?
Success will be based on the people we know
Sanders emphasizes the value of networks in personal and professional success.
Fill in the blank: People are like ______; they are most valuable when they are stretched.
rubber bands
This metaphor illustrates the importance of stepping out of comfort zones.
What should you do to expand beyond your inner circle?
Connect with friends’ acquaintances and ask for introductions
This strategy leverages existing relationships to broaden your network.
Why is it important to expand beyond your expertise?
To foster interdepartmental relationships and mutual understanding
This contributes to overall organizational success.
What happens when you only interact with people who share your strengths?
Your world can become small and your thinking limited
Engaging with diverse strengths enhances perspective.
What is a common barrier to meeting new people?
Routine
Breaking routines can facilitate new connections.
What is the significance of overcoming personal prejudices?
It allows for growth beyond limitations created by bias
Reaching out to diverse groups fosters understanding.
What should you do when you feel uncomfortable in a new social situation?
Initiate contact and invest in relationships
Taking proactive steps can lead to valuable connections.
What is the main takeaway from Lead-Across Principle #6?
Let the best idea win
This principle promotes openness to new ideas in collaborative settings.
What should you do if a new idea emerges in a meeting that differs from yours?
Be flexible and consider the new idea
Collaboration may lead to better outcomes than sticking rigidly to one’s own plans.
What types of investments do people make in their own ideas?
- Intellectual Investment
- Physical Investment
- Emotional Investment
Understanding these investments can help in managing attachment to one’s own ideas.
Why is it important to connect with individuals outside of your usual network?
It broadens opportunities and perspectives
Networking beyond familiar circles enhances personal and professional growth.
What are the three types of investments people make in their ideas?
- Intellectual Investment
- Physical Investment
- Emotional Investment
These investments reflect the time, effort, and emotional attachment individuals develop towards their ideas.
According to Harvey Firestone, what is the most important asset in business?
Ideas
Firestone emphasized that while capital and experience are important, ideas are the key asset that drives business success.
What is the role of leaders in generating ideas within an organization?
Leaders help surface good ideas and create synergy among peers
Effective leaders foster collaboration and open dialogue to enhance creativity and innovation.
What is the first step in finding the best ideas according to 360-Degree Leaders?
360-Degree Leaders listen to all ideas
An open-minded approach during brainstorming is crucial for discovering valuable ideas.
True or False: 360-Degree Leaders settle for just one idea.
False
Leaders are encouraged to explore multiple ideas rather than rushing to a single solution.
Where do 360-Degree Leaders look for ideas?
In unusual places
Effective leaders actively seek inspiration from various sources including daily activities and interactions.
What should leaders avoid letting overshadow their purpose?
Personality
Leaders must focus on the value of ideas rather than personal feelings towards individuals.
How should 360-Degree Leaders treat creative people and their ideas?
Protect and champion them
Creative ideas are fragile, and leaders should nurture and support innovative individuals.
What is a key mindset 360-Degree Leaders should adopt regarding rejection?
Don’t take rejection personally
Maintaining focus on ideas rather than personal feelings is essential for a healthy creative process.
Fill in the blank: The best idea should _______.
[win]
Prioritizing the best idea over personal preferences helps foster collaboration and innovation.
What is the importance of admitting faults as a leader?
It makes you approachable and trustworthy
Acknowledging weaknesses helps build trust among team members.
Why might leaders hesitate to ask for advice?
They fear it will make them look bad
Many leaders avoid seeking help due to concerns about their image, even when it could expedite problem-solving.
What should leaders worry less about in a competitive environment?
What others think
Focusing less on others’ perceptions can lead to more authentic leadership and better decision-making.
What is the main message of asking for help instead of faking it?
People would get things done more quickly by asking for help when needed.
Who shared an anecdote about Prime Minister Churchill’s response to criticism?
James C. Humes in The Wit and Wisdom of Winston Churchill.
What did Churchill say in response to a member of the Socialist party’s criticism?
If I valued the opinion of the honorable gentleman, I might get angry.
What can happen when people worry too much about others’ opinions?
They often perform too little and get caught up in pleasing others.
What realization did the author come to regarding people’s opinions?
Knowing in my heart I did right was more important than pleasing or impressing others.
True or False: Being imperfect can bring joy to others.
True.
What is necessary to gain credibility with peers?
You’ve got to be yourself.
What is the Learning Principle mentioned by the author?
Each person we meet has the potential to teach us something.
What did Lincoln illustrate with the sheep and tail analogy?
Calling a tail a leg doesn’t make it one.
How can one become more approachable according to the author?
Be willing to learn from others.
What common misconception do people have about impressing others?
If we impress others, we will gain influence with them.
What is the relationship between pride and pretense?
Pride is a form of selfishness, while pretense keeps people at arm’s length.
What attitude do charismatic individuals possess?
They focus on others, ask questions, and listen.
Fill in the blank: Perfectionism is a dangerous state of mind in an _______.
imperfect world.
What happens if you always do your best according to the author?
Your peers will respect you.
List the seven principles needed to lead across as a 360Degree Leader.
- Understand, practice, and complete the leadership loop.
- Put completing fellow leaders ahead of competing with them.
- Be a friend.
- Avoid office politics.
- Expand your circle of acquaintances.
- Let the best idea win.
- Don’t pretend you’re perfect.
What is a 360-Degree Leader?
A nonpositional leader who leads through influence, not position, power, or leverage.
How do 360-Degree Leaders earn influence?
By taking the time and effort to earn influence with their followers.
What is the primary desire of a 360-Degree Leader when leading down?
To add value to their followers.
What did Retired Admiral James B. Stockdale say about leadership?
Leadership must be based on goodwill.
What is the first principle of leading down?
Walk slowly through the halls.
Why is relationship building important in leadership?
It is the foundation of effective leadership.
How can leaders connect informally with their people?
By chatting with them in informal settings and taking time to catch up.
What advantage do leaders in the middle of an organization have?
They are viewed as more accessible and approachable than top leaders.
What should leaders do to connect with their followers?
Slow down and travel at their speed.
Fill in the blank: Leadership is a _______ business.
people
What is a common mistake leaders make regarding their time?
Spending too much time in their offices and not enough time with people.
What are the two types of interest leaders should balance?
Personal and professional interest.
What should leaders do when they notice someone is avoiding them?
Investigate the change in behavior to understand if something is wrong.
What is the result of leaders tending to the people?
They build up both the people and the business.
Who is an example of a leader who connects with his team personally?
NFL coach Dick Vermeil.
What is the second principle of leading down?
See everyone as a ‘10’.
What distinguishes a favorite teacher from others?
Their belief in the student.
Who gets the best effort from employees?
The leader who believes they are a ‘10’.
Fill in the blank: A leader who believes you are a ‘2’ will _______ your motivation.
lower
Why is it beneficial for leaders to express that they care?
It fosters a personal connection and builds trust.
What is an important aspect to remember when showing personal interest?
Do not cross the line into being nosy.
What can leaders learn from employees’ personal lives?
It can impact their professional performance.
What should leaders pay attention to when connecting with their team?
Non-verbal cues and changes in behavior.
How did Dick Vermeil show he cared for his players?
By asking about their personal lives and inviting them to his home.
Fill in the blank: Leaders who tend only to business often end up losing the _______.
people
What is the payoff to leadership according to the text?
Bringing all of their people across the finish line.
What is the primary belief of 360-Degree Leaders about their people?
They think more of their people and respect and value them
This leads to a positive working environment where everyone shares in the win.
What does it mean to ‘see them as who they can become’?
Recognizing and drawing out the potential within each person you lead
It involves lifting up those with high potential rather than feeling insecure about their success.
What phrase did Wayne Schmidt tell Kevin Myers to encourage him?
‘If you’ve lost faith, borrow mine’
This encouragement helped Kevin persevere and eventually succeed in his leadership role.
What is the concept behind ‘catching them doing something right’?
Encouraging positive behavior by recognizing and praising it
This approach contrasts with the common tendency to focus on negative behaviors.
True or False: Trustful people are more gullible than mistrustful people.
False
Research indicates trustful people are no more likely to be fooled than mistrustful people.
What is one of the fallacies about trustful people?
Trustful people are less perceptive than mistrustful people of what others are really feeling
Studies show that those who are high in trust are actually better at reading people.
Fill in the blank: According to the text, ‘10’ has many _______.
definitions
This acknowledges that everyone can be a ‘10’ in various areas, not just skills.
How should leaders treat their team members, regardless of performance?
With respect and dignity, giving them the ‘10’ treatment
This means treating every person well, even if their performance is average.
What is the difference between equipping and developing people?
Equipping teaches job skills; developing improves individuals personally
Development focuses on qualities that benefit all areas of life.
What did the article in USA Today emphasize about ‘B players’?
They are the backbone of every organization and should be valued
Leaders are realizing the importance of solid team members who are neither stars nor duds.
What makes a leader exceptional according to the text?
Developing people while helping them get the job done at the highest level
This approach benefits both the individuals and the organization.
What is the difference between equipping and developing people?
Equipping teaches how to do a job; developing helps improve individuals
Development focuses on personal growth, benefiting the whole person.
Why is development considered a long-term process?
It requires change on the part of the person being developed, which cannot be rushed
Like producing a baby, it takes time regardless of effort.
What should leaders prioritize for their staff’s development?
Consistent and regularly scheduled development activities
Activities could include book discussions, teaching sessions, or attending seminars.
Why is it important to discover each person’s dreams and desires?
Dreams are the generators of energy and passion for individuals
Ignoring these can hinder their development and motivation.
How should leaders approach leading different individuals?
Leaders should tailor their leadership style to the individual needs of each person
Consistency is important, but strategies must vary.
What is the ideal scenario for individual development in relation to organizational goals?
Good for both the individual and the organization
This alignment leads to long-term success.
What is the first responsibility of a leader in terms of developing others?
Help them define the reality of who they are
This includes recognizing their strengths and weaknesses.
True or False: Development requires avoiding hard conversations.
False
Hard conversations are often necessary for growth.
What is the significance of celebrating the right wins?
Targeted wins encourage growth and development
Evaluated experience is key to ensuring the learning process.
Describe the process of preparing individuals for leadership.
I DO IT, I DO IT AND YOU WATCH, YOU DO IT AND I WATCH, YOU DO IT, YOU DO IT AND SOMEONE ELSE WATCHES
This step-by-step approach fosters practical learning.
What percentage of employees are reported to work in their areas of strength?
20 percent
This indicates a significant gap in job satisfaction and productivity.
What happens when employees are continually asked to perform in areas of weakness?
They become demoralized, less productive, and may eventually burn out
This is often the leader’s responsibility.
What should leaders do to help people discover their true strengths?
Be genuinely interested and provide tools for self-discovery
Tools can include personality tests and vocational assessments.
What is the importance of a leader being genuinely interested in their team?
It helps team members recognize their strengths
A leader’s genuine interest fosters a supportive environment for self-discovery.
Name two tools that can aid in self-discovery.
- Strengths Finder
- Personality tests (e.g., DISC, Myers-Briggs)
These tools can help individuals identify their strengths and preferences.
What is a key action successful leaders take regarding their team members?
They find the strength zones of the people they lead.
Understanding team members’ strengths is crucial for effective leadership.
What can be life-changing for an employee?
Moving them from a job they hate to the right job.
Proper job placement can significantly impact employee satisfaction and performance.
What question does an executive ask his staff to help identify miscast roles?
‘If you could be doing anything, what would it be?’
This question provides insights into employees’ aspirations and potential misalignments.
True or False: It is easier for leaders to move people where it is most convenient without considering their strengths.
True
Leaders often face the temptation to prioritize convenience over optimal placements.
What are two important questions a leader should ask regarding development?
- What am I doing to develop myself?
- What am I doing to develop my staff?
These questions assess both personal and team growth potential.
What does the Law of the Niche state?
‘All players have a place where they add the most value.’
This principle emphasizes the importance of role alignment within a team.
What lesson did Coach Don Neff teach about team positions?
Having the best players on the floor isn’t enough; you need the best players in the right positions.
Proper positioning maximizes team effectiveness.
Fill in the blank: The success of a leader is determined more by putting people into their _______ than by anything else.
[strength zones]
Leaders must prioritize aligning team roles with individual strengths.
What can happen if leaders do not place people in their strength zones?
It becomes almost impossible for them—and you—to win.
Misalignment can lead to poor performance and team dynamics.
What is the Lead-Down Principle #5?
Model the behavior you desire
What key concept is emphasized in Fred Smith’s book ‘Learning to Lead’?
Consistency between a leader’s identity and actions leads to consistent results
List the three columns created for self-reflection in leadership.
- What I Am
- What I Do
- Results
What does being ‘character driven’ lead to?
Credibility
How does a leader’s behavior influence the culture of an organization?
It determines whom they attract and the overall culture
What is a notable example of culture in sports mentioned in the text?
The Oakland Raiders’ bad-boy image
True or False: A leader’s attitude influences the atmosphere of the workplace.
True
What does Roy Disney say about decision-making?
It’s not hard to make decisions when you know what your values are
Fill in the blank: Decisions that are not consistent with our values are always _______.
short-lived
What is necessary for gaining a return on investment in people?
Making an investment in them
What is the only passing grade for trust according to the text?
100 percent
How does a leader’s work ethic affect productivity?
Leaders set the tone for productivity through their own work ethic
What is the Law of the Lid?
Leadership ability determines a person’s level of effectiveness
What is the relationship between a leader’s growth and the potential of their team?
A leader’s growth influences the potential of their team
What is the role of middle leaders in vision transfer?
They are crucial interpreters of the vision
What are the seven elements for effectively transferring vision?
- Clarity
- Connection of past, present, and future
- Purpose
- Goals
- A challenge
- Stories
What does clarity in vision help achieve?
It helps people understand what they need to know and do
Why is connecting past, present, and future important in vision casting?
It validates the history of the organization and gives context
What does purpose in vision casting provide?
It explains why people should pursue the vision
What is essential for making vision measurable and attainable?
Setting goals and a strategy to achieve them
What is the effect of challenging a team with vision?
It encourages commitment and effort among team members
How do stories enhance vision casting?
They make the vision relatable and personal
What is the effect of a challenge on committed versus uncommitted people?
A challenge fires up committed people and fries uncommitted ones.
How do stories contribute to a vision?
Stories make the vision relational and warm, helping people identify with the process.
What role does passion play in transferring a vision?
Passion is essential for a vision to be transferable; without it, the vision remains just a snapshot.
What is the relationship between ownership and success in leadership?
Ownership is linked to success; leaders cultivate ownership to achieve success.
What does the saying ‘the bigger a ship is, the harder it is to turn’ imply about organizations?
Unlike ships, organizations can turn quickly if leaders excel at transferring vision.
What does the moral of the story about the man, snake, and frog teach about rewards?
Be careful what you reward, as whatever gets rewarded gets done.
What are the seven principles for rewarding results effectively?
- Give praise publicly and privately
- Give more than just praise
- Don’t reward everyone the same
- Give perks beyond pay
- Promote when possible
- Remember that you get what you pay for
What did Billy Hornsby advise regarding praise?
It’s okay to let those you lead outshine you, as their brightness reflects positively on you.
Fill in the blank: If you praise them but don’t raise them, it won’t _______.
[pay their bills]
According to Mick Delaney, what happens when equal rewards are given to goof-offs and eager beavers?
More goof-offs than eager beavers will be found.
What is an effective way to reward people when financial rewards are limited?
Reward people with perks such as special parking, event tickets, or introductions to beneficial contacts.
Why is promoting from within considered a strong reward for employees?
A promotion acknowledges good work and belief in the employee’s ability to do more.
What does the saying ‘you get what you pay for’ imply about staff compensation?
To attract and keep good people, you need to pay them what they’re worth.
How do leadership rewards and results relate to each other?
Leadership rewards are counterbalanced by the results that employees provide.
What is the first principle to lead down effectively as a 360-Degree Leader?
Walk slowly through the halls.
What should leaders do to develop their team members?
Develop each team member as a person.
What is meant by placing people in their strength zones?
Assigning tasks that align with individuals’ strengths to maximize effectiveness.
What should leaders model to influence their team positively?
The behavior they desire from their team.
What is a key aspect of transferring vision in an organization?
Ensuring that every leader is effective at communicating the vision.
Fill in the blank: Whatever actions leaders reward will be _______.
[repeated]
What is a 360-Degree Leader?
A leader who adds value to the organization and leads from the middle.
Why is it important to have more 360-Degree Leaders in an organization?
Organizations always need more leaders, as everything rises and falls on leadership.
What is the primary value of having a leadership team?
A group of leaders working together is more effective than one leader working alone.
What do visionary leaders prioritize when hiring?
They are willing to hire people better than themselves to fulfill the vision.
How do wise leaders contribute to team development?
They realize they can’t do anything significant on their own and work to build a team.
What is the role of secure leaders in a team?
They empower their teams and focus on helping others succeed.
What do experienced leaders do before leading?
They listen to their teams.
True or False: Immature leaders lead first and then listen.
True.
What has been the trend in leadership concepts from the 1980s to the 2000s?
1980s: Management, 1990s: Individual leadership, 2000s: Team leadership.
What is the Law of the Edge?
The difference between two equally talented teams is leadership.
What happens to a team without a leader?
The team drifts and loses vision.
What is the consequence of not having a leader regarding decision making?
Decisions are delayed.
Fill in the blank: Without a leader, ______ are multiplied.
agendas
What role does a leader play in conflict resolution?
A leader helps resolve conflicts and brings everyone to the table.
What can happen to morale in the absence of leadership?
Morale is low.
How does a leader affect production?
Without a leader, production is reduced.
What is a key quality of leaders?
The ability to make things happen.
What does Jim Collins’ research indicate about leadership?
Every great company studied had a level five leader.
What is essential for an organization to function well?
Strong leaders at every department or division.
What mindset should leaders have regarding their team members?
They should seek the best people to build a strong team.
What happens when individuals follow their own agendas in a team?
The team lacks unity and direction.
Fill in the blank: Leaders are dealers in ______.
hope
What defines level five leaders?
Leaders who exhibit both a strong will and great humility.
What is necessary for an organization to be well led?
360-Degree Leaders at every level.
What does leading successfully at one level indicate?
It is a qualifier for leading at the next level.
What should emerging leaders focus on to move up?
Leading well where they are.
What is the first step in the leadership journey?
Starts where you are, not where you want to be.
Fill in the blank: Leadership skills are the same, but the ______ changes.
league of play.
What must increase when you get promoted to a new level of leadership?
The quality of your game must rise.
What is the relationship between handling small responsibilities and great responsibilities?
Great responsibilities come only after handling small ones well.
What is the best way to start leading?
Start small and work up to it.
What does leading at your current level create?
Your résumé for going to the next level.
What is a good test of leadership potential?
Leading a volunteer group.
Why is leading volunteers a good test of leadership?
You have no leverage, and it requires all your leadership skills.
True or False: Good leaders in the middle make better leaders at the top.
True.
What happens to overall leadership when top leaders try to keep everyone else down?
Overall leadership is usually pretty poor.
What does adding a good leader to a team do?
Maximizes the performance of those on the team.
In what way do good leaders in the middle add value to the leaders above them?
They stretch the top leaders’ influence beyond their reach.
What is a significant frustration for senior leaders?
Operating at a level below their own.
What motivates leaders above when leaders in the middle grow?
Healthy competition and contribution from the team.
What do today’s workers represent for tomorrow’s leadership?
Tomorrow’s leaders in the middle of the organization.
Fill in the blank: Succession is one of the key responsibilities of ______.
leadership.
What is the ultimate test for a leader according to Lorin Woolfe?
Teaching others to be leaders.
What is the difference between today’s workers and tomorrow’s leaders?
Today’s workers implement current ideas, while tomorrow’s leaders generate new ideas.
This highlights the progressive nature of leadership development.
What capability distinguishes tomorrow’s leaders in problem-solving?
Tomorrow’s leaders solve problems, whereas today’s workers identify and define problems.
This emphasizes the proactive approach required in leadership.
What is a key responsibility of leadership according to Max DePree?
Succession is one of the key responsibilities of leadership.
This underscores the importance of preparing future leaders.
What is meant by being a 360-Degree Leader?
Being a 360-Degree Leader involves ensuring the organization has a chance to be good tomorrow.
This concept focuses on holistic leadership that supports the entire organization.
Fill in the blank: To be effective, leaders must take _______.
risks
This suggests that leadership involves stepping out of comfort zones.
What do tomorrow’s leaders do in terms of team dynamics?
Tomorrow’s leaders attract sharp people, whereas today’s workers get along with the people they have.
This indicates the importance of building a strong team for future success.
What do today’s workers value compared to tomorrow’s leaders?
Today’s workers value consistency, while tomorrow’s leaders value and spot opportunities.
This reflects a shift in focus from maintaining the status quo to seeking growth.
What is the overall goal of teaching others to perform 360-Degree Leadership?
The goal is to give the organization greater depth and strength.
This supports a sustainable approach to leadership development.
True or False: A good leader only focuses on immediate tasks.
False
Effective leadership requires a vision for the future.
What are the key qualities that 360-Degree Leaders possess?
Adaptability, discernment, perspective, communication, security, servanthood, resourcefulness, maturity, endurance, countability.
What does adaptability mean in the context of 360-Degree Leadership?
Quickly adjusts to change.
True or False: 360-Degree Leaders are always the first to know about changes in the organization.
False.
What is discernment in leadership?
Understands the real issues.
Who said, ‘Leadership is seeing opportunity in tough times’?
Jack Welch.
What unique advantage do leaders in the middle of an organization have?
They can see and understand things on their own level, one level up, and one level down.
What is the role of communication in 360-Degree Leadership?
Links to all levels of the organization.
Fill in the blank: 360-Degree Leaders find identity in ______, not position.
[self].
What is the true measure of leaders according to the text?
The number of people they serve.
What does resourcefulness mean for a 360-Degree Leader?
Finds creative ways to make things happen.
In the context of leadership, how is maturity defined?
Putting the team before oneself.
What is endurance in leadership?
Remains consistent in character and competence over the long haul.
What does countability mean in a team context?
Can be counted on when it counts.
True or False: 360-Degree Leaders focus on their title or position to succeed.
False.
What example is given to illustrate resourcefulness?
The campaign committee’s solution to obtain photo permissions for Roosevelt’s speech.
What does the saying ‘Blessed are the flexible, for they will not be bent out of shape’ imply?
The importance of adaptability in leadership.
Who is highlighted as an example of effective 360-Degree Leadership?
General George C. Marshall.
What does servanthood mean for 360-Degree Leaders?
Does whatever it takes to serve others.
Fill in the blank: The leadership style that emphasizes serving first and leading second is known as ______.
[Servanthood].
Who is George Marshall?
A key military leader and organizer during World War II, known for his leadership and the Marshall Plan.
Marshall served in various roles including U.S. Army chief of staff and secretary of state.
What was Marshall’s role as U.S. Army chief of staff?
He led the military expansion and preparation for World War II, increasing forces from under 200,000 to 8,300,000.
This expansion was crucial for the United States’ involvement in the war.
What did Winston Churchill call Marshall?
The organizer of victory.
This title reflects Marshall’s pivotal role in coordinating Allied forces during the war.
What was the significance of Marshall’s leadership style?
He demonstrated the ability to lead up, across, and down within military and political contexts.
This multifaceted leadership approach was essential for effective collaboration among Allied commanders.
Fill in the blank: Marshall was regarded as the greatest soldier of his time by _______.
General Dwight D. Eisenhower
What was the European Recovery Plan also known as?
The Marshall Plan.
This plan aimed to rebuild European economies after World War II and was proposed by Marshall as secretary of state.
True or False: George Marshall was awarded the Nobel Peace Prize.
True
He is the only professional soldier in history to receive this honor.
List the key values that 360-Degree Leaders add to an organization.
- A leadership team is more effective than just one leader
- Leaders are needed at every level of the organization
- Leading successfully at one level is a qualifier for leading at the next level
- Good leaders in the middle make better leaders at the top
- 360-Degree leaders possess qualities every organization needs
What impact did Marshall have on the world?
His influence significantly shaped the post-war landscape of Europe, Asia, and the United States.
Without his contributions, the global political and economic structures would likely be very different.
What did President Roosevelt think of Marshall’s advice?
He found it invaluable and felt he could not sleep unless Marshall was in the country.
This highlights Marshall’s importance in military strategy and national security.
What is the primary reason people leave their jobs?
Ineffective or incompetent leader.
More than two-thirds of employees leave due to leadership issues, not the company itself.
What is a 360-Degree Leader?
A leader who empowers others while leading the organization.
They create an environment that allows potential leaders to flourish.
What is the first shift needed to create a leader-friendly environment?
Place a high value on people.
Leaders must recognize the importance of valuing people to create a supportive culture.
What should leaders commit to for developing their people?
Resources for leadership development.
Development resources are essential for facilitating growth and learning.
What is the significance of placing a high value on leadership?
It helps leaders emerge to add value to the organization.
Recognizing the importance of leadership fosters a culture of growth.
What are the top ten characteristics of potential leaders, referred to as ‘eagles’?
- Make things happen
- See opportunities
- Influence opinions and actions
- Add value
- Draw winners
- Equip others to lead
- Provide helpful ideas
- Great attitude
- Live up to commitments
- Show loyalty
These traits are crucial in identifying future leaders.
What do people generally want in an organization?
- See results
- Be effective
- Be in the picture
- Be appreciated
- Be part of the celebration
Understanding these desires is important for effective leadership development.
What is necessary for learning leadership?
Providing leadership experiences.
Leadership learning requires actual leadership practice, not just tasks.
True or False: Rewarding leadership initiative is essential for developing leaders.
True.
Leaders must encourage initiative to foster growth and confidence.
What environment should leaders provide for their teams?
A safe environment for questions, ideas, and risks.
Secure leaders enable a culture of innovation and participation.
What attitude fosters organizational growth?
Wanting to grow along with your people.
Leaders who prioritize their growth alongside their team’s encourage a growth culture.
What is the advantage of having high-potential individuals in your inner circle?
They learn to think and perform at a higher level.
Mentorship from high-caliber leaders elevates the performance of potential leaders.
What percentage of leaders indicated they became leaders because of mentorship?
More than 80 percent.
Mentorship is a critical factor in leadership development.
What must leaders commit to for effective teamwork?
Developing a leadership team.
Collaboration is essential for a successful leadership approach.
What is essential for a leader to do with their best people?
Give your best to your best people
What should you ask yourself regarding your inner circle?
Am I drawing people with potential into my inner circle?
What realization did the author have after age forty regarding leadership?
If I didn’t develop other leaders, my potential was only a fraction of what it could be
What is the focus of the author for the next decade after realizing the need for leadership development?
Developing people into good leaders
Why is it important to develop a team of leaders?
To fill in each others’ gaps and challenge and sharpen each other
What happens if leaders try to do everything themselves?
They will never get beyond the glass ceiling of their own leadership limitations
What should you ask yourself regarding your commitment to leadership development?
Am I committed to developing a leadership team?
What is the primary uncertainty leaders feel about the leadership development process?
Releasing our leaders to lead
What analogy is made regarding the feelings of leaders releasing their leaders?
It is similar to parents releasing their children to make their own decisions
What is the main function of the author as an organizational leader?
Lid lifter
What do top leaders become for the leaders in the middle?
Load lifters
What are the three stages of leadership development described?
- The Loneliness of Leading
- The Lifting of a Leader
- The Legacy of a Leader
In Stage 1 of leadership development, how does a leader feel?
I am the only leader
In Stage 2 of leadership development, how does a leader feel?
I’m one of only a few leaders
In Stage 3 of leadership development, how does a leader feel?
I’m only one of many leaders
What is Tom Mullins’ role in his church as it grew?
He dedicated himself to helping people and developing leaders
What is the size of Tom Mullins’ congregation?
More than ten thousand people attend every weekend
What is a key characteristic of the best leaders according to Lao-Tzu?
A leader is best when the people barely know he exists
What should leaders do to create a successful environment for others?
Lead, empower, and then get out of the way
