ADKAR TACTICS

Question 1

What are the 4 tactics of awareness?

Answer 1

Effective communication

Executive sponsorship

Coaching by manager and supervisors

Ready access to business information

Question 2

What are the 5 tactics of Desire?

Answer 2

Effectively sponsor the change with employees

Equip managers to be change leaders

Assess risks and anticipate resistance

Engage employees in the change process

Align incentive programs

Question 3

What are the 4 tactics of knowledge

Answer 3

Effective training and education programs

Job aides

One on one coaching

User groups and forums

Question 4

What are the 4 tactics of ability

Answer 4

Day to day involvement of supervisors

Access to subject matter experts

Performance monitoring

Hands-on exercises during training

Question 5

What are the 5 tactics of reinforcement

Answer 5

Celebration and recognition

Rewards

Feedback from employees

Audits and performance measurement systems

Accountability systems