Achieving quality production

Question 1

How does quality of products help a business

Answer 1

• Establish a brand image
• Brand loyalty
• Increase sales
• Maintain good reputation
• Attract new customers

Question 2

Quality

Answer 2

Means to produce a good or service which meets the customer expectations

Question 3

If quality is not maintained

Answer 3

• Lose customers to competitors
• Have to replace faulty products or offer to repeat a service that was poor which raises costs
• Have customers who would spread a bad image of your company

Question 4

Advantages of quality control

Answer 4

• Eliminates faults and errors before customer gets the product
• Less training is required for the workers as inspectors are employed to check quality.

Question 5

Drawbacks of quality control

Answer 5

• Expensive as inspectors need to be paid to check the product
• Doesn’t find how fault is occurred
• High costs, if products are needed to be reworked

Question 6

Quality assurance

Answer 6

is the checking of quality standards throughout the production processes by employees, whether it is the production of a product or a service

Question 7

Advantages of quality assurance

Answer 7

• Eliminates faults and errors at all stages of production before passing on
• fewer customer complaints
• Reduced costs, if product does not need to be re-worked

Question 8

Drawbacks of quality assurance

Answer 8

• Expensive to train employees to check the quality of their own work at each stage of production
• Relies on employees being committed to maintaining the standards sets

Question 9

TQM (Total quality manager)

Answer 9

is the continuous improvement of products and processes by focusing on quality at each and every stage of production.

Question 10

Advantages of TQM

Answer 10

• Quality is built into every part of the production of a product or service and central to the ethos of all employees
• It eliminates all faults and errors before customer receives the product or service as it has a right first time approach
• Customer complaint reduced, brand image increased
• Waste is removed and efficiency increases

Question 11

Drawbacks of TQM

Answer 11

• Expensive, to train all employees to check product

- Relies of employees following TQM ideology.