accountability

Question 1

What fundamental principal is the accountability guideline based on?

Answer 1

The members are the foundation of the organization.

Question 2

What are the four steps in the accountability process?

Answer 2

1. Establish agreed upon expectations
2. Train on those expectations
3. Monitor performance
4. Hold people accountable

Question 3

What is the most critical step in the accountability process?

Answer 3

The most critical step in the accountability process is the first step which is to establish agreed upon organizational expectations.

Question 4

How is culture defined in the accountability manual?

Answer 4

Culture is defined as what you do when no one is looking.

Question 5

What is the most effective accountability we have?

Answer 5

Self accountability

Question 6

When self accountability breaks down, what is the supervisor’s role?

Answer 6

To step in and correct performance with a right then right now approach.

Question 7

What is one of the most difficult scenarios a supervisor faces?

Answer 7

Interacting when a good joke goes bad. This interaction requires training and guidance.

Question 8

What four places or situations do supervisors need to be trained on? interactions

Answer 8

1. Fireground
2. EMS incident
3. Public interactions
4. In the firehouse

Question 9

What is the supervisor’s role when poor performance occurs?

Answer 9

Correct the behavior

Question 10

What should a supervisor do when good behavior is witnessed?

Answer 10

Acknowledge the good behavior with praise.

Question 11

What is the purpose of discipline?

Answer 11

Whether self discipline or organizational discipline, the purpose of discipline is to improve performance.

Question 12

When is discipline most effective?

Answer 12

when it is corrective, progressive, and lawful

Question 13

What three things should discipline be based on?

Answer 13

1. severity of offense
2. past history of employee
3. past history in how the organization has dealt with similar events.

Question 14

what are the 7 key elements in achieving the HFD philosophy and culture?

Answer 14

1. provide the best service to customers
2. provide the best support to members
3. assume the characteristics of HFD members
4. be responsible for the organization
5. manage change/ always improve
6. promote and support HFD accountability manual
7. pass on tradition while leaving no one behind

Question 15

what are the 4 behaviors that should be practiced when interacting with each other and with the public?

Answer 15

1. consideration
2. discretion
3. acceptance
4. unity

Question 16

once a positive work environment is established, how is it maintained?

Answer 16

commitment and self discipline

Question 17

disciplinary actions should have these four characteristics. what are they?

Answer 17

1. constructive
2. corrective
3. progressive
4. lawful

Question 18

when should supervisors use punitive action?

Answer 18

punitive action should only be used for isolated serious violations, or for a series of problems in which other tools have not been effective.

Question 19

All supervisors in HFD are expected to carry out their duties in which way?

Answer 19

considerate and respectful manner. positive motivation is the preferred way to guide members to becoming more effective and productive.

Question 20

what are the most effective tools a supervisor can use?

Answer 20

set a good example, coaching, counseling, encouraging, suggesting, directing, and other supporting actions.

Question 21

what is critical when trying to prevent major problems?

Answer 21

regular coaching and counseling

Question 22

What is the preferred method a supervisor should use when trying to get a member to become more productive and effective?

Answer 22

Positive motivation