accountability Flashcards
What fundamental principal is the accountability guideline based on?
The members are the foundation of the organization.
What are the four steps in the accountability process?
- Establish agreed upon expectations
- Train on those expectations
- Monitor performance
- Hold people accountable
What is the most critical step in the accountability process?
The most critical step in the accountability process is the first step which is to establish agreed upon organizational expectations.
How is culture defined in the accountability manual?
Culture is defined as what you do when no one is looking.
What is the most effective accountability we have?
Self accountability
When self accountability breaks down, what is the supervisor’s role?
To step in and correct performance with a right then right now approach.
What is one of the most difficult scenarios a supervisor faces?
Interacting when a good joke goes bad. This interaction requires training and guidance.
What four places or situations do supervisors need to be trained on? interactions
- Fireground
- EMS incident
- Public interactions
- In the firehouse
What is the supervisor’s role when poor performance occurs?
Correct the behavior
What should a supervisor do when good behavior is witnessed?
Acknowledge the good behavior with praise.
What is the purpose of discipline?
Whether self discipline or organizational discipline, the purpose of discipline is to improve performance.
When is discipline most effective?
when it is corrective, progressive, and lawful
What three things should discipline be based on?
- severity of offense
- past history of employee
- past history in how the organization has dealt with similar events.
what are the 7 key elements in achieving the HFD philosophy and culture?
- provide the best service to customers
- provide the best support to members
- assume the characteristics of HFD members
- be responsible for the organization
- manage change/ always improve
- promote and support HFD accountability manual
- pass on tradition while leaving no one behind
what are the 4 behaviors that should be practiced when interacting with each other and with the public?
- consideration
- discretion
- acceptance
- unity
once a positive work environment is established, how is it maintained?
commitment and self discipline
disciplinary actions should have these four characteristics. what are they?
- constructive
- corrective
- progressive
- lawful
when should supervisors use punitive action?
punitive action should only be used for isolated serious violations, or for a series of problems in which other tools have not been effective.
All supervisors in HFD are expected to carry out their duties in which way?
considerate and respectful manner. positive motivation is the preferred way to guide members to becoming more effective and productive.
what are the most effective tools a supervisor can use?
set a good example, coaching, counseling, encouraging, suggesting, directing, and other supporting actions.
what is critical when trying to prevent major problems?
regular coaching and counseling
What is the preferred method a supervisor should use when trying to get a member to become more productive and effective?
Positive motivation
