A3: 4 - Information Management and Communication

Question 1

Who do organisations hold a wide range of diverse information about?

Answer 1

organisations hold a wide range of diverse information about service users, from mundane information linked to television preference to sensitive such as criminal convictions

Question 2

What type of diverse information do organisations hold about service users?

Answer 2

organisations hold a wide range of diverse information about service users, from mundane information linked to television preference to sensitive such as criminal convictions

Question 3

What is it important that service users are able to trust?

Answer 3

it is important that service users are able to trust that:
- their data and information has been correctly stored
- that confidential information is kept confidential
- that confidential information is only shared with those that have a legitimate reason