A3: 2 - Conflict

Question 1

What may there be conflict between?

Answer 1

• preferences of service users -> eg choice of TV programmes or music in communal areas
• the clients right to choice and protecting their personal safety -> eg a dementia sufferer living alone in their own home
• the different rights of the service user -> their right to confidentiality
• the respect for cultural or religious values -> eg Jehovah’s Witnesses do not believe in blood transfusions

Question 2

Conflict between who is sadly very common?

Answer 2

tension and conflict between service users, and between service users and their carers is sadly very common

Question 3

What could challenging behaviour be defined as?

Answer 3

challenging behaviour could be defined as any behaviour that puts the service user or anybody else in the setting at risk, or affects their quality of provision

Question 4

What may challenging behaviour include?

Answer 4

this may include:
- excessive rudeness
- aggression
- self-harm
- being disruptive

Question 5

Who should be trained to deal with conflict?

Answer 5

professional cares and other staff should be trained to deal with conflict

Question 6

Where may conflict erupt?

Answer 6

conflict may erupt in any care setting

Question 7

Who may conflict erupt between?

Answer 7

this could be between:
- service users and healthcare professionals
- service users and other service users
- service users and their carers
- carers and the healthcare professionals

Question 8

What should be in place if you are a worker that may at times work alone?

Answer 8

there should be a LONE WORKERS POLICY in place

Question 9

When should a lone workers policy be in place?

Answer 9

if you are a worker that may work alone there should be alone workers policy in place

Question 10

What does a lone workers policy have guidance for?

Answer 10

guidance for dealing with any situation where you could be left vulnerable or uncomfortable