A: Human Behavior & Effective Communication Flashcards
What is human behavior?
The product of factors that cause people to act in predictable ways.
What is Maslow’s hierarchy of needs?
Ascending:
Physiological needs - food, shelter, water, sleep, etc.
Safety & security - health, employment, property, etc.
Love & belonging - friendship, family, sex, etc.
Self-esteem - confidence, achievement, respect, etc.
Self-actualization - morality, purpose, meaning, etc.
Defense mechanisms?
RRRDDFPC
Repression, bury it
Rationalization, justify it
Reaction formation, opposite belief to avoid anxiety
Denial, refuse to accept reality
Displacement, shift to a less threatening substitute
Fantasy, escape reality, daydream
Projection, pass blame to others
Compensation, balance weak with strong
Effective communication?
Source - the sender
Receiver - the listener, reader, student
Symbols - information shared with words, gestures, etc.
Student emotional reactions?
Stress and anxiety.
Stress is mental strain resulting from adverse or demanding circumstances
Anxiety is the feeling of worry, nervousness or unease often about something that is going to happen.
Normal response, is a rapid and exact response within the limit of experience
Abnormal response, is extreme over cooperation, painstaking self control, laughing, singing, etc.
What are some barriers to communication?
Lack of common experience, the greatest barrier.
Confusion between symbol and symbolized object.
Overuse of abstractions.
Interference, or outside sources.
How do you develop communication skills?
Role Playing - use new knowledge to apply to a given scenario
Instructional communication - use of past experience to illustrate a point.
Listening - you must want to listen
Instructional enhancement - continue to learn
