9: Conflict in Relationships Flashcards
a general deficit in emotional vocabulary - the inability to identify emotional feelings, differentiate emotional states from physical sensations, communicate feelings to others, and process emotion in a meaningful way
alexithymia
verbal exchange between two or more people who have differing opinions on a given subject or subjects
argument
ability to punish an individual who does not comply with one’s influencing attempts
coercive power
an individual accepts influence and alters their thoughts, feelings, and/or behaviors for as long as it’s seen as beneficial
compliance
an interactive process occurring when people have opposing or incompatible actions, beliefs, objectives, values etc. / combination of disagreement and pure dislike for the other person
conflict
difference of opinion between two or more people or groups of people, often occurs in the context of an argument
disagreement
win-lose approach to conflict, where conflicting parties see their job as to win and make sure the other person or group loses
distributive conflict
tendency of some people to inflate their expertise when they really have nothing to back up that perception
Dunning-Kruger effect
individual’s ability to clearly express, in words, what they are feeling and why
emotional awareness
an individual’s appraisal and expression of their emotions and the emotions of others in a manner that enhances thought, living, and communicative interactions
emotional intelligence
our reactions to stimuli in the outside environment - can be objectively measured
emotions
power we give an individual to influence us because of their perceived knowledge
expert power
responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality
feelings
when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group
identification
when an individual or group of people alters another person’s thinking, feelings, and/ or behaviors through accidental, expressive, or rhetorical communication
influence
a social agent’s ability to bring about a change in thought, feeling, and/or behavior through information
informational power
a win-win approach to conflict, where both parties attempt to come to a settled agreement that is mutually beneficial
integrative conflict
when those involved in a relationship characterize it as continuous and important, making it worth the effort to maintain
interdependence
when an individual adopts influence and alters their thinking, feeling, and/or behaviors because doing so is intrinsically rewarding
internalization
influence that occurs because a person (P) believes that the social agent (A) has a valid right to influence P, and P has an obligation to accept A’s attempt to influence P’s thoughts, feelings, and/or behaviors
legitimate power
disagreements concerned with how a decision should be reached or how a policy should be implemented
procedural disagreements
a social agent’s ability to influence another person because P wants to be associated with A
referent power
ability to offer an individual rewards for complying with one’s influencing attempts
reward power
purposefully creating and sending messages to another person in the hopes of altering another person’s thinking, feelings, and/or behaviors
rhetorical communication
