6: Cultural and Environmental Factors in Interpersonal Communication

Question 1

behaving in a manner that is consistent with what you know about other cultures

Answer 1

behavioral CQ

Question 2

assumptions and convictions held by an individual, group, or culture about the truth or existence of something

Answer 2

beliefs

Question 3

regional, economic, social, religious, ethnic, and other cultural groups that exert influence in society (not the dominant cultures)

Answer 3

co-cultures

Question 4

knowing about different cultures (intercultural knowledge)

Answer 4

cognitive CQ

Question 5

the aspect of an individual’s self-worth or self-image that stems from their interaction with others and evaluation of their various social groups

Answer 5

collective self-esteem

Question 6

individual’s capability to function effectively in situations characterized by cultural diversity

Answer 6

cultural intelligence (CQ)

Question 7

a group of people who through a process of learning are able to share perceptions of the world which influences their beliefs, values, norms, and rules, which eventually affect behavior

Answer 7

culture

Question 8

assuming that our culture’s rules, regulations, and norms are correct and those of other cultures are deviant

Answer 8

culture as normative

Question 9

the degree to which an individual views the world from their own culture’s perspective while evaluating other cultures according their own culture’s preconceptions, often accompanied by feelings of dislike, mistrust, or hate for cultures deemed inferior

Answer 9

ethnocentrism

Question 10

a person’s reputation and feelings of prestige within multiple spheres, including the workplace, the family, personal friends, and society at large

Answer 10

face

Question 11

a society where emotional gender roles overlap - both men and women are supposed to be modest, tender, and concerned with quality of life

Answer 11

feminine

Question 12

culture in which intention or meaning can best be conveyed through implicit contexts, including gestures, social customs, silence, nuance, or tone of voice

Answer 12

high-context culture

Question 13

the degree to which group membership is important to an individual

Answer 13

importance to identity

Question 14

a tendency to allow relatively free gratification of basic and natural human desires related to enjoying life and having fun

Answer 14

indulgence

Question 15

focuses on the future and not the present or the past

Answer 15

long-term orientation

Question 16

culture in which meaning is expressed through explicit verbal messages, both written and oral

Answer 16

low-context culture

Question 17

a society where emotional gender roles are clearly distinct - men are supposed to be assertive, tough, and focused on material success, whereas women are supposed to be more modest, tender, and concerned with quality of life

Answer 17

masculine

Question 18

the degree to which an individual sees themself as a “good” member of a group

Answer 18

membership esteem

Question 19

being consciously aware of your intercultural interactions in a manner that helps you have more effective interpersonal experiences with people from differing cultures (intercultural understanding)

Answer 19

metacognitive CQ

Question 20

AKA local culture - cultural patterns of behavior influenced by cultural beliefs, values, norms, and rules based on a specific locality or within an organization

Answer 20

microculture

Question 21

the degree to which an individual desires to engage in intercultural interactions and can easily adapt to different cultural environments

Answer 21

motivational CQ

Question 22

informal guidelines about what is acceptable or proper social behavior within a specific culture

Answer 22

norms

Question 23

the degree to which those people and organizations with less power within a culture accept and expect that power is unequally distributed within their culture

Answer 23

power distance

Question 24

the degree to which an individual positively evaluates their group

Answer 24

private collective esteem

Question 25

the degree to which nonmembers of a group evaluate a group and its members either positively or negatively

Answer 25

public collective self-esteem

Question 26

a conviction that gratification / indulgence needs to be curbed and regulated by strict social norms

Answer 26

restraint

Question 27

the explicit guidelines (generally written down) that govern acceptable or proper social behavior within a specific culture

Answer 27

rules

Question 28

focuses on both the past and the present

Answer 28

short-term orientation

Question 29

a set of beliefs about the personal attributes of a social group

Answer 29

stereotype

Question 30

the extent to which cultures as a whole are fearful of ambiguous and unknown situations

Answer 30

uncertainty avoidance

Question 31

important and lasting principles or standards held by a culture about desirable and appropriate courses of action or outcomes

Answer 31

values