8.4.3: The Critical Incident Technique in UX Flashcards
1
Q
What is CIT?
A
2
Q
what makes an incident critical?
A
3
Q
Example questions vs Specific Example questions vs Critical incident questions
A
4
Q
CIT coined by John Flanagan in 1954
A
5
Q
name 2 factors needed in a critical incident review
A
- Give time because
2. have carefully scripted_____
6
Q
name and explain 5 pros of CIT:
A
7
Q
Name and explain 2 cons of CIT:
A
8
Q
(… think carefully on how not to lead participants)
A
https://www.nngroup.com/articles/leading-questions/
9
Q
Why should you complement CITs interviews, focus groups, or surveys with observational research (name 2 types of OR as well)
A
