7.3: Applying an Update Set

Question 1

Applying an Update Set

Answer 1

1 Retrieve
a. Navigate to All > System Update Sets > Retrieved Update Sets
b. Click Import Update Set from XML
c. Choose a file to upload d. Upload the file
2 Preview
3 Commit 379

Question 2

The typical process of retrieving an Update Set includes:

Answer 2

1. Retrieve
2. Preview
3. Commit 379

Answer 3

Previewing compares an update set retrieved from a remote instance to updates on the local instance to detect potential problems.
IMPORTANT: You will still be able to load update sets that were created on an older family release to an instance running a new er family release. However, if you load an update set created on a newer family release to an instance on an older family release, additional testing will be required to determine compatibility. 379

Answer 4

Determine the changes to make in a single Update Set since ServiceNow recommends limiting Update Sets to a maximum of 100 records to reduce the number of potential conflicts and make it easier to identify and review changes. 379

Answer 5

Ensure that all platform records have matching sys_id fields since some platform records are created on an instance after provisioning and do not match between different instances, leading to problems with Update Sets. You can clone the production instance onto the sub-production instance.
NOT E: Newest change will always overwrite older changes. 379

Question 6

Retrieval from a Remote Instance

Answer 6

In the Production instance:
1. Navigate to All > System Update Sets > Update Sources
2. Select the development instance with the completed update set you want to commit

NOTE: You will need to establish connectivity to each sub-production instance you will use to retrieve update sets. Navigate to All > System Update Sets > Update Sources > New 380

Answer 7

Click the Retrieve Completed Update Sets button or related link. Any update sets marked as Complete are transferred from the source (sub -product ion) instance to the target (production) instance.
Select the Retrieved Update Sets Related list to access the Retrieved update set ; you will see it was already previewed.
Select t he Update Set you want to commit and click the Commit Update Set button. 380

Question 7

As noted in the previous page, the steps to apply an update set are

Answer 7

1) Retrieve,
2) Preview ,
3) Commit . With remote instances, the update set s are already previewed during the retrieval . The platform does it for you! 380

Answer 8

NOTE: The first time you connect to a remote instance you will need to specify the connections setting as described on the form (including Name, Type, Active, URL, Username, Password, and Short Description). Select Test Connection to ensure a successful retrieval . Save the new remote instance record. 380