2.1 Instance Configuration

Question 1

A baseline implementation

Answer 1

is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done.

Question 2

A ServiceNow instance

Answer 2

is a copy of a ServiceNow environment that is specific to a customer.
There are Prod and Non-prod environments:
PRODUCTION: * Prod - where employees do their work and support their organizations
NON-PRODUCTION: * Development – where personas such as admins and implementers configure and build applications
* Test – where personas such as implementers test their changes before moving into production
=> independent, changeable, highly configurable
=> each instance has applications

Question 3

Personal Developer Instance (PDI)

Answer 3

is an independent instance where developers and others may install, configure, develop, and learn.

Question 4

A load-balanced instance

Answer 4

is located (hosted) in one of the ServiceNow Data Centers around the world, or for a very, very small percent age of our customers, an instance can be implemented onsite at the customer’s location. Each ServiceNow instance has a unique URL that uses a format similar to https://<instance>. service-now.com</instance>

Question 5

ServiceNow utilizes an advanced, multi-instance, single-tenant architecture as the default offering for customers

Answer 5

instance features an individually isolated database containing data, applications, and customizations.

Question 6

Each customer organization receives a minimum of two instances of ServiceNow:

Answer 6

production and non-product ion (sub -production). They have the ability to obtain additional non-production instances to be used for User Acceptance Testing (UAT), Review , Development , or Quality Assurance (QA).

Question 7

single-tenant

Answer 7

not shared with other ServiceNow customers

Question 8

Each instance has customer data that can be exchanged between instances

Answer 8

it is easy to migrate data from Dev to QA to test to stage to production

Question 9

Upgrades are made on individual instances

Answer 9

Upgrade a non-production instance to complete testing before upgrading production

Question 10

Configuration of a ServiceNow instance.

Answer 10

This primarily consists of things that can be done without code.
Examples:
* Update list of categories on a form
* Add baseline fields to form
* Configure list views
* Create a service catalog and catalog items
* Extend a table for a new hardware class

Question 11

Customization of a ServiceNow instance.

Answer 11

is done when a customer requires additional functionality that does not exist in the platform, and they want to add features.
Examples:
* Enhance a portal widget to display lists with complex access controls
* Add a table for special billing requirements

Question 12

Update sets

Answer 12

If you are making changes to an instance, these changes must be packaged to be moved into the production environments. Update sets allow you to do this.
NOTE: Update sets will be covered in more detail later in Module 7: Package Enhancement s for Testing.

Question 13

The ServiceNow Platform offers many ways in which you can configure and augment your instance.

Answer 13

For example:
* Reflect a company image or brand
* Label instance tabs to easily identify your instance
* Enable system properties
* Install applications and plugins

Question 14

obr str 60

Question 15

Application scopes

Answer 15

Applications are installed in application scopes.
Application scoping protect s applications by identifying and restricting access to application files and data. Administrators can specify what parts of an application are accessible to other applications.

Question 16

1.Obtain Application Information
2.Activate Application and Components
3.Set Up Access
4.Verify Access

Answer 16

1.* Features * Plugins * Roles
2.* Plug-ins * App Store
3.* Identify, Create Groups * Assign Roles to Groups * Assign Users to Groups
4.* Explore Forms, Lists, Landing Pages, Workspaces, and Portals

Question 17

Plugins

Answer 17

provide additional optional functionality within a ServiceNow instance, like applications, workspaces, and demo data.

Question 18

Application Scope

Question 19

Knowledge Check
1. What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?

Answer 19

Baseline implementation

Question 20

Knowledge Check
2. How do you activate applications and application features?

Answer 20

• Plugins
• ServiceNow Store
• Request from ServiceNow

Question 21

Knowledge Check
3. What is a copy of a ServiceNow environment that is specific to a customer?

Answer 21

• Instance

Question 22

Knowledge Check
4. How can you explore an application before purchasing?

Answer 22

• Use a personal developer instance
• Use a non-production instance

Question 23

Note: The ServiceNow platform has many system properties.

Answer 23

The System module is a subset of properties that can be used to control system behavior.

Question 24

Note: The contextual app pill is the bubble on the center of the banner.

Answer 24

Its purpose is to remind you where you are inside the platform. In this case you are in the DEV environment, on the System properties page. Not all pill labels inherit the DEV label.

Question 25

Str. 70.7. uloha -> On the Contextual app pill, select the star to add it as a favorite.

Answer 25

Contextual app pill == to je to v takom okruhlom obdlzniku DEV - system properties