7.1 Technology, data and improved information Flashcards
Data is used by the FF to help with their primary activities:
- Assemble info
- Analyse for insights
- Advise to influence
- Apply for impact
Decision making is vital and takes place on three different levels in org:
- Strategic - long term, complex decisions made by directors and senior management that impact the overall strategic direction of org
- Tactical - decisions are medium term and involve putting the strategic plan into action
- Operational - day to day decisions at junior management levels concerned with the practical running of bus in line with plans set higher up
Information is
data that has been processed in such a way as to give meaning to the person who receives it and can be used to improve the quality of decision making
Accountants and the FF are tasked with providing
- high quality info to support successful operation of bus
- the more insight it can provide the more valuable
- some of the technological advancements can provide higher value info
Some of the benefits of enhanced info include:
- Greater customer insights
- Potential for new sources of competitive advantage
- New bus models and revenue streams
- Operational efficiencies offering cost saving and improved products
- Quicker and more reactive decision makig
- Early warning of potential problems
- Customised products specific to customers needs
Data is
- raw and unprocessed numbers, facts or symbols that may contain potentially valuable info if analysed effectively
Big data, data analytics and insight:
- big data and data analytics are providing new insights and understanding
- accessing these insights can be an opportunity for a bus or a potential threat if they fall behind rivals
- most significant sources of big data are the internet, mobile tech and the internet of things
Improving info for decision makers:
- Decision makers at all levels depend on good quality info
- in order to improve info the data on which it is based must be improved
- significant sources of data include internet of things, social media and internet
Collecting data and using it in a deliberate manner is beneficial for decision makers because:
- Enhanced data transparency - improved systems for handling data allow new meaning to be found and allows for easier integration with other data sources
- Enhanced performance - real time monitoring of data summarised as key metrics can allow corrective action to be taken
- Market segmentation and customisation - data can enable identification of new market segments which can be more actively targeted
- Improved decision making - by way of better understanding and insight into consumer behaviour
- New products and services - by understanding the various drivers that make a customer buy a specific product can provide insight into development of new products
- Operational gains - detailed insight can highlight potential efficiencies, cost savings and improvements that can give a competitive advantage
The FF, data and assembling info and analysing for insight (pg 191):
- Tech and automation play a key role in
- collecting and processing data for costing and budgets
- assembling info for financial statements
- assembling info for working capital management
- This has freed up resources of FF but they still have a role in analysing info for insight to understand customers needs
The FF, data and advising to influence (pg 191):
- Opportunity for FF to use tech and automation for:
- Decision making - analysed info is used to develop solutions and advise to influence (selection of products offered)
- Develop customer value proposition - helping to develop the products that fulfill customers needs
The FF, data and applying for impact (pg 191):
- The FF will have significant role in:
- Enhancing operational efficiency by deploying solutions such as outsourcing
- Monetising data - take action to generate economic benefit from data