600-01 Response Management Flashcards
On what is response management primary based?
level of threat to human life and or property and is considered a this in the city citizens and officers
Queue standard
Maximum time allowed
Response time
The time the call is received by the dispatcher to the time the first officer arrives on scene
Who can reassign calls to better carry out police missions
Emergency communications division (ECD) and field supervisors
E (Is this the officer or firefighter or pursuit)
- Immediate
- uniform officers in Mark vehicles using emergency lights and sirens should proceed to this call until a _______ a unit or dispatcher‘s advises the situation is under control.
Continue to seeing unless otherwise instructed by field supervisor or dispatcher
Officers in plain clothes vehicles should respond quickly as safely possible
Supervisor
Priority 1
1 minute
Assumes potential threats of life series by the injury is in progress and is used for all urgent calls other than assist the Officer firefighter or pursuit calls
Priority two
5 minutes
Property crime in a potential threat to human welfare for events that have recently occurred.
No emergency equipment unless immediately communicated to dispatcher via radio
Priority 3
18 minutes
Life threatening delayed report, property crime just occurred
Priority 4
23 minutes
Serious criminal incidents delayed reports, non-emergency police response calls
Priority 5
30 minutes
Minor property crimes municipal offices check by to confirm service requests possible service request
Priority 6:
____ minutes
Service requests handled by PDU
Service requests handled by Patrol desk units PDU in the ECD via the telephone
35 minutes
Priority 7
40 minutes
Consistent Tele serve eligible incidents and where the safety of citizens is not in question with no major crime scene or evidence existing
Priority eight
None
Self initiated activity this does not involve police activity or being flagged down
Priority 9
Response time: None
The information is needed only in an advisory basis number needs to be generated
Flag down
Incidences that would have been reported shall be given the appropriate four digit code that best describes the event
What must dispatchers do when sending officers to scenes involving individuals irrational or violent
Send at least ___ ______ and a field supervisor.
If there’s a mental illness Nexis a CIT unit shall be requested by the dispatcher
two officers 
What must officers do when arriving on the scene where there is eminent danger
Do not delay the approach to wait for back up units or a supervisor
In which scenes required to send at least 2 officers?
Priority E or priority one calls
____ ______
Weapons
High priority, in progress calls
Disturbances
Situations in which officer safety is in question.
CIT calls
Who shall the dispatcher consult with if there’s a large crowd or traffic control is needed
Affected field sergeant
What must happen when there are two officers on the scene requesting additional units
A field supervisor should also be dispatched along with additional units
What if they require immediate access to a radio channel
The officer shall state “emergency traffic”
What does special instructions (SINS) do
Utilize specific questions presented by call takers to callers. To this automated means a call type is generated in CAD based on the answers given by callers
When a call for service record is transmitted to a dispatcher, either the PRC or the call type may
be upgraded or downgraded by the dispatcher under the following conditions:
a. A dispatcher may upgrade a call for service based on information in the call slip or received from a call taker, a dispatch supervisor, a PDU officer, field personnel, or citizen that indicates a change in the threat level to life or property. Upgraded priorities shall conform to the
parameters set forth in the response priorities definitions in section 1 of this General Order.
b. A dispatcher may downgrade a call for service with authorization from a dispatch supervisor, a field supervisor, or a non-emergency call for service PDU officer, when _________ _________ __________ _ ______ ___ ____ ____ _of _____to life or property. Downgraded priorities
must conform to the parameters set forth in the response priority definitions listed in section
1 of this General Order.
Additional information indicates a change in the level of threat
Which priority calls shall not be GB as a primary means to assign the call to a field unit
Priority: one, two.
*the dispatcher should assign the call and then broadcast it.
Follow up information may be transmitted over the MCD unless the information affects the officers or changes the nature of the scene
In this case ECD personnel shall use voice communication as a primary medium best for the officers safety to be aware of the officers location and assignment
What are the supervisors responsibilities for priority, one, two calls for service.
A) receive assignments to check for victims, preserve and identify evidence, and hold the scene until a field officer arrives at the scene.
B) ensure that a proper response is made by the appropriate number of units according to the priority code .
C) decide whether to recommend to Dispatch to: ____________
D) It should dispatch your has been properly notified as soon as the situation has been adequately controlled and no additional units are required.
E) ensure units not needed Are immediately returned to service.
C) modify some aspects of the response when such modification is warranted.
Supervisors responsibilities for code 3, 4, 5
A field supervisor may utilize and draw from whatever resources are available to them at the division level dispatcher in servicing a call
F) ensure that the proper number of units are dispatch to the call
G) Preempt and distributed from an existing call
H) assigned an available unit not in the calls for service loop.
I) Reassigned a unit from a lower priority call or special assignment
J) confirm with an adjacent Field supervisors for assistance from available units or with preempting and adjacent district unit from a lower priority call.
K) call the complaining and depending on the nature of the call in circumstances discuss possible alternative service delivery options
L) reprioritize the car is aware of circumstances that warrant the change
M) handle the call personally
N) when men power prevents servicing the call advise a dispatcher to hold the call for the next available unit
When an officer on views a call that will cause an unexpected delay while en route to a code 3,4,or 5 the supervisor shall
O) advise officer to disregard original call and work the current one. If this is chosen the Sgt y’all find another unit and advise dispatch
P) approve an extended delay. Tell the officer to handle the on view call then the _____ _______. Sgt shall inform the reportee of the delay.
Q) have Officer clear the on view and go to the original call
- whatever the supervisor chooses the cost should be handled without further delay. Period field supervisor shall be held accountable for the dispatch and arrival times of the call once the responsibility for service in the car has been transferred to the field supervisor from the dispatcher
Original call
Supervisors are responsible to ensure that Officer is volunteering for calls using the MCD take a highest priority call unless
The officers proximity to a lower priority call would be more prudent to handle first.
What should the dispatcher do when a supervisor arbitrarily holds calls
Discuss the situation with the ECD for Supervisor
What must the field sergeant do on occasions where calls are held longer than the que standard?
As you change the field sergeant who held the call shell notified the owncoming ______ _______and the roll car sergeant when available for the reasons why calls for service are past Queue.
patrol lieutenant
What must a dispatcher do when a priority E call for service, a pursuit, or similar critical incident is of an extended nature in a specialized unit needs to be called to the scene
A) advise all involved units to switch to a channel determined by an ECD supervisor
B) advise all other units to refrain from using the designated emergency channel
What is a basic response team for an emergency assistance from another agency
1) two units sent priority one
2) two units sent priority two
3) has Supervisor sent priority one
4) if possible, a helicopter unit
C) emergency equipment shall be use for all assist events
D)  units not dispatched to the assistant shall not use the police radio until on scene personnel have downgraded the incident and the dispatcher has officially cleared the radio channel
E) responding unit shall immediately advise the dispatcher of their arrival. As soon as the situation is under control, the first unit on scene shall provide and evaluation of the situation to the dispatcher
What must dispatchers do when receiving a call for a CIT response? 
CIT unit shall be located by _______ _______ on a dispatcher‘s CAD screen. CIT calls shall not be general broadcast and then place in queue
- Patrol supervisors approval is required to dispatch a CIT unit outside
Identifying symbols
Who is responsible for ensuring that roster information is entered timely and accurately
Division commanders
Who shall enter rosters before the beginning of each shift
Police stations
What else shall an officer notify the dispatcher of
If the unit is hosting a ride along participant
What must be done in the event of an extended rollcall
The Rollcall Sergeant Shall notify a dispatcher and the ECD on duty shift supervisor that the shift shall be signing on late.
Who may increase the time limit that an officer is able to leave their beat before they OD
Division commander can increase the time beyond 20 minutes
The dispatcher is authorized to dispatch police unit outside of the beat or district within the units assign division boundaries. But what must be done if they what do you need to run calls outside of the assign division boundary? 
_______ ________ must give authorization
Patrol supervisor
What must are on duty Patrol personnel do in the event of a catastrophic radio in computer failure
Report to their assigned Houston police station.!
Who shall Assign orders in the event of a Catastrophic event
The chief of police down through the chain of command
Who modifies the jurisdictional beats in boundaries for the department
The office of planning and data governance and approved only by the chief of police
*planning will insure that concerned commanders are notified of changes.
If an officer requires immediate, uninterrupted access to a radio channel, the officer shall state
his assigned unit number and immediately follow this transmission with the words “_______ ________.” The dispatcher shall acknowledge receipt of the transmission, secure the radio channel for the officer’s exclusive use, and notify a dispatch supervisor.
Emergency traffic
