600-01 Response Management

Question 1

On what is response management primary based?

Answer 1

level of threat to human life and or property and is considered a this in the city citizens and officers

Question 2

Queue standard

Answer 2

Maximum time allowed

Question 3

Response time

Answer 3

The time the call is received by the dispatcher to the time the first officer arrives on scene

Question 4

Who can reassign calls to better carry out police missions

Answer 4

Emergency communications division (ECD) and field supervisors

Question 5

E (Is this the officer or firefighter or pursuit)

• Immediate
• uniform officers in Mark vehicles using emergency lights and sirens should proceed to this call until a _______ a unit or dispatcher‘s advises the situation is under control.

Continue to seeing unless otherwise instructed by field supervisor or dispatcher

Officers in plain clothes vehicles should respond quickly as safely possible

Answer 5

Supervisor

Question 6

Priority 1

Answer 6

1 minute

Assumes potential threats of life series by the injury is in progress and is used for all urgent calls other than assist the Officer firefighter or pursuit calls

Question 7

Priority two

Answer 7

5 minutes

Property crime in a potential threat to human welfare for events that have recently occurred.

No emergency equipment unless immediately communicated to dispatcher via radio

Question 8

Priority 3

Answer 8

18 minutes

Life threatening delayed report, property crime just occurred

Question 9

Priority 4

Answer 9

23 minutes

Serious criminal incidents delayed reports, non-emergency police response calls

Question 10

Priority 5

Answer 10

30 minutes

Minor property crimes municipal offices check by to confirm service requests possible service request

Question 11

Priority 6:

____ minutes

Service requests handled by PDU

Service requests handled by Patrol desk units PDU in the ECD via the telephone

Answer 11

35 minutes

Question 12

Priority 7

Answer 12

40 minutes

Consistent Tele serve eligible incidents and where the safety of citizens is not in question with no major crime scene or evidence existing

Question 13

Priority eight

Answer 13

None

Self initiated activity this does not involve police activity or being flagged down

Question 14

Priority 9

Answer 14

Response time: None

The information is needed only in an advisory basis number needs to be generated

Question 15

Flag down

Answer 15

Incidences that would have been reported shall be given the appropriate four digit code that best describes the event

Question 16

What must dispatchers do when sending officers to scenes involving individuals irrational or violent

Send at least ___ ______ and a field supervisor.

If there’s a mental illness Nexis a CIT unit shall be requested by the dispatcher

Answer 16

two officers 

Question 17

What must officers do when arriving on the scene where there is eminent danger

Answer 17

Do not delay the approach to wait for back up units or a supervisor

Question 18

In which scenes required to send at least 2 officers?

Priority E or priority one calls

____ ______

Weapons

High priority, in progress calls

Disturbances

Situations in which officer safety is in question.

Answer 18

CIT calls

Question 19

Who shall the dispatcher consult with if there’s a large crowd or traffic control is needed

Answer 19

Affected field sergeant

Question 20

What must happen when there are two officers on the scene requesting additional units

Answer 20

A field supervisor should also be dispatched along with additional units

Question 21

What if they require immediate access to a radio channel

Answer 21

The officer shall state “emergency traffic”

Question 22

What does special instructions (SINS) do

Answer 22

Utilize specific questions presented by call takers to callers. To this automated means a call type is generated in CAD based on the answers given by callers

Question 23

When a call for service record is transmitted to a dispatcher, either the PRC or the call type may
be upgraded or downgraded by the dispatcher under the following conditions:
a. A dispatcher may upgrade a call for service based on information in the call slip or received from a call taker, a dispatch supervisor, a PDU officer, field personnel, or citizen that indicates a change in the threat level to life or property. Upgraded priorities shall conform to the
parameters set forth in the response priorities definitions in section 1 of this General Order.

b. A dispatcher may downgrade a call for service with authorization from a dispatch supervisor, a field supervisor, or a non-emergency call for service PDU officer, when _________ _________ __________ _ ______ ___ ____ ____ _of _____to life or property. Downgraded priorities
must conform to the parameters set forth in the response priority definitions listed in section
1 of this General Order.

Answer 23

Additional information indicates a change in the level of threat

Question 24

Which priority calls shall not be GB as a primary means to assign the call to a field unit

Answer 24

Priority: one, two.

*the dispatcher should assign the call and then broadcast it.

Question 25

Follow up information may be transmitted over the MCD unless the information affects the officers or changes the nature of the scene

Answer 25

In this case ECD personnel shall use voice communication as a primary medium best for the officers safety to be aware of the officers location and assignment

Question 26

What are the supervisors responsibilities for priority, one, two calls for service.

A) receive assignments to check for victims, preserve and identify evidence, and hold the scene until a field officer arrives at the scene.

B) ensure that a proper response is made by the appropriate number of units according to the priority code .

C) decide whether to recommend to Dispatch to: ____________

D) It should dispatch your has been properly notified as soon as the situation has been adequately controlled and no additional units are required.

E) ensure units not needed Are immediately returned to service.

Answer 26

C) modify some aspects of the response when such modification is warranted.

Question 27

Supervisors responsibilities for code 3, 4, 5

Answer 27

A field supervisor may utilize and draw from whatever resources are available to them at the division level dispatcher in servicing a call

F) ensure that the proper number of units are dispatch to the call

G) Preempt and distributed from an existing call

H) assigned an available unit not in the calls for service loop.

I) Reassigned a unit from a lower priority call or special assignment

J) confirm with an adjacent Field supervisors for assistance from available units or with preempting and adjacent district unit from a lower priority call.

K) call the complaining and depending on the nature of the call in circumstances discuss possible alternative service delivery options

L) reprioritize the car is aware of circumstances that warrant the change

M) handle the call personally

N) when men power prevents servicing the call advise a dispatcher to hold the call for the next available unit

Question 28

When an officer on views a call that will cause an unexpected delay while en route to a code 3,4,or 5 the supervisor shall

O) advise officer to disregard original call and work the current one. If this is chosen the Sgt y’all find another unit and advise dispatch

P) approve an extended delay. Tell the officer to handle the on view call then the _____ _______. Sgt shall inform the reportee of the delay.

Q) have Officer clear the on view and go to the original call

• whatever the supervisor chooses the cost should be handled without further delay. Period field supervisor shall be held accountable for the dispatch and arrival times of the call once the responsibility for service in the car has been transferred to the field supervisor from the dispatcher

Answer 28

Original call

Question 29

Supervisors are responsible to ensure that Officer is volunteering for calls using the MCD take a highest priority call unless

Answer 29

The officers proximity to a lower priority call would be more prudent to handle first.

Question 30

What should the dispatcher do when a supervisor arbitrarily holds calls

Answer 30

Discuss the situation with the ECD for Supervisor

Question 31

What must the field sergeant do on occasions where calls are held longer than the que standard?

As you change the field sergeant who held the call shell notified the owncoming ______ _______and the roll car sergeant when available for the reasons why calls for service are past Queue.

Answer 31

patrol lieutenant

Question 32

What must a dispatcher do when a priority E call for service, a pursuit, or similar critical incident is of an extended nature in a specialized unit needs to be called to the scene

Answer 32

A) advise all involved units to switch to a channel determined by an ECD supervisor

B) advise all other units to refrain from using the designated emergency channel

Question 33

What is a basic response team for an emergency assistance from another agency

Answer 33

1) two units sent priority one
2) two units sent priority two
3) has Supervisor sent priority one
4) if possible, a helicopter unit

C) emergency equipment shall be use for all assist events
D)  units not dispatched to the assistant shall not use the police radio until on scene personnel have downgraded the incident and the dispatcher has officially cleared the radio channel
E) responding unit shall immediately advise the dispatcher of their arrival. As soon as the situation is under control, the first unit on scene shall provide and evaluation of the situation to the dispatcher

Question 34

What must dispatchers do when receiving a call for a CIT response? 

CIT unit shall be located by _______ _______ on a dispatcher‘s CAD screen. CIT calls shall not be general broadcast and then place in queue

• Patrol supervisors approval is required to dispatch a CIT unit outside

Answer 34

Identifying symbols

Question 35

Who is responsible for ensuring that roster information is entered timely and accurately

Answer 35

Division commanders

Question 36

Who shall enter rosters before the beginning of each shift

Answer 36

Police stations

Question 37

What else shall an officer notify the dispatcher of

Answer 37

If the unit is hosting a ride along participant

Question 38

What must be done in the event of an extended rollcall

Answer 38

The Rollcall Sergeant Shall notify a dispatcher and the ECD on duty shift supervisor that the shift shall be signing on late.

Question 39

Who may increase the time limit that an officer is able to leave their beat before they OD

Answer 39

Division commander can increase the time beyond 20 minutes

Question 40

The dispatcher is authorized to dispatch police unit outside of the beat or district within the units assign division boundaries. But what must be done if they what do you need to run calls outside of the assign division boundary? 

_______ ________ must give authorization

Answer 40

Patrol supervisor

Question 41

What must are on duty Patrol personnel do in the event of a catastrophic radio in computer failure

Answer 41

Report to their assigned Houston police station.!

Question 42

Who shall Assign orders in the event of a Catastrophic event

Answer 42

The chief of police down through the chain of command

Question 43

Who modifies the jurisdictional beats in boundaries for the department

Answer 43

The office of planning and data governance and approved only by the chief of police

*planning will insure that concerned commanders are notified of changes.

Question 44

If an officer requires immediate, uninterrupted access to a radio channel, the officer shall state
his assigned unit number and immediately follow this transmission with the words “_______ ________.” The dispatcher shall acknowledge receipt of the transmission, secure the radio channel for the officer’s exclusive use, and notify a dispatch supervisor.

Answer 44

Emergency traffic