5K - evaluating changes Flashcards
1
Q
Reviewing KPIs to evaluate the effectiveness of business transformation
A
It is important for a business to review performance following a change. Reviewing key performance indicators can identify whether a business change has achieved its desired objectives or if further changes are required. From a review of KPIs, a business may even discover that the change has achieved its objectives but unintentionally affected other areas negatively
by reviewing KPI’s we can:
- analyse size and extent of any transformation
- Identify areas of most success and least success
- consider alternative management strategies if bad results.
