5.d. Job Performance (OCB & CWB) Flashcards
Task Performance
How well employees are doing at tasks
ability (biggest predictor), motivation –> | constraints | –> perf.
Personality characteristics
Conscientiousness
Specific personality traits & specific jobs
Locus of Control
internals & externals dependent on job
Organisational contraints
Aspects of work environment that interferes with task performance
Any aspect of the job
Detrimental effect on job performance & well-being, satisfaction & potentially turnover
Organisational Citizenship Behaviour (OCB)
Behaviour going above and beyond the call of duty that benefits the organisation
Altruistic but also for gain
- Altruism - above & beyond
- Compliance - what’s asked of you
Effect on overall group performance more than individual
OCB Antecedents
Job satisfaction
Affective commitment
Fair treatment
Good relationships to supervisors
High negative & positive affectivity
Contagious
Universal
OCB Types
OBCI - benefits coworkers
OBCO - benefits organisation
Both
Counterproductive Work Behaviour (CWB)
- Withdrawal Behaviour
- Aggression, sabotage, theft
- Withdrawal behaviour, absence
Absence culture & policies = biggest factors
Small correlation to job satisfaction (other personal reasons for absence)
Detrimental to org.
Illness - could be due to dissatisfaction
- Withdrawal behaviour, lateness
Individual’s & coworkers attitudes about lateness = biggest predictor
Many other causes for lateness e.g. traffic, children
- Withdrawal behaviour, turnover
Good performers = quit for better jobs
Poor performers = quit when rewards are performance based or harassed
Moderator: unemployment rate
Time - 4+ years less likely to quit
- Aggression, sabotage, theft
constraints -> frustration & dissatisfaction:
low control -> destructive behaviour
high control -> constructive behaviour
- Aggression, sabotage & theft factors
Personality = anger, negative affectivity, low conscientiousness, emotional stability, agreeableness
Strikes
