5.a. Job Satisfaction & Measurement

Question 1

Job satisfaction

Answer 1

An attitudinal variable reflecting how people feel about various aspects of their jobs & their jobs on the whole

Question 2

Two Approaches

Answer 2

Global - Job satisfaction is treated as a singular feeling towards the job, overall satisfaction

Facet - Job satisfaction is considered in facets e.g. pay, coworkers, job conditions etc.

Facet does not add up to global

Question 3

Job Descriptive Index

Answer 3

Most popular, most validated

1. Work
2. Pay
3. Promotion opportunities
4. Supervision
5. Coworkers

Question 4

JDI Items

Answer 4

72
- Phrase or adjective to which respondents reply yes, uncertain or no
- Should not be combined to create an overall score

Question 5

JDI Eval.

Answer 5

• Most highly & thoroughly validated, large body of research
• Most widely used

Criticism:
Only measures across 5 facets

Question 6

Minnesota Satisfaction Questionnaire (MSQ)

Answer 6

20 facets, indicate satisfaction

Long - 100 items
Short - 20 items

Intrinsic satisfaction - nature of job tasks & how people feel about work
Extrinsic - Additional aspects of work situation e.g. pay & fringe-benefits

Question 7

MSQ eval.

Answer 7

Good reliability
Evidence for validity

Criticism:
Unclear how extrinsic & intrinsic items are classified

Question 8

Job in General Scale (JIG)

Answer 8

• 18 adjectives/short phrases about job in general
• Yes/no
• Good reliability
• High correlation to other overall scales of job satisfaction